Vortex Hobbies

A++ Customer Service. Vortex is by far our favorite hobby store! The employees are very knowledgeable in what they do, when we have questions they are always helpful, and you can tell they LOVE working/playing there. They have never given us the impression that we were asking too many questions or being a burden to them. There are two hobby shops half the distance from where we live. When you spend the money on toys like that, you expect a certain level of customer service. They meet that level!
5 7 years ago (26-05-2018)

I usually don't write negative reviews, but I'm pretty upset about today. I came in last week to check out the shop and was pretty impressed with there service and wanted to give my business so I bought a plane, the champ s+ for 169.99. After one use the charger stopped working, no problem I took it back but this time my service wasn't all that great.. one of the guys Told me the charger was bad and there is nothing he can do because they don't have any in stock and that was it. So my only solution at the time was to buy a adapter to charge the battery with my personal charger I have and they ended up charging me for the adapter. I am upset because they sold me a defective item and they could do nothing. Also I noticed the price of the plane went down to 149.99 in a week! I will go to a different hobby shop from now on.
1 7 years ago (31-05-2018)

When business is done professionally I believe it's noteworthy. Furthermore, that they be recognized for that professionalism. Vortex Hobbies is among the many shops located in the Salt Lake Valley. First, let me begin by saying that their new location is fantastic, well laid out and roomy. I never feel like I'm rubbing elbows with other customers. The staff is friendly, courteous and passionate about the hobby industry, possessing knowledge in all areas with which they represent. As for the owner he is kind and helpful, obviously possessing the knowledge and understanding that the customer is the life blood of any business. There are key factors involved in a businesses growth. The main factor being treating your customers right and keeping them happy. Vortex Hobbies understands these factors and their new location and growth are prime examples that they know how to do business and haven't lost sight of the key ingredient to maintaining a solid and enduring customer base. They simply keep the customers happy and their pricing competitive. One final note. I would like to personally thank Kyle for his help. I have an XO-1 that I am modifying but the details surrounding the build are outside the realm of my abilities. When I inquired about the assembly and modifications that may be necessary I also told him I was willing to pay someone to help me get it done right. He laughed and simply told me to come by at my convenience with the unit and all the parts I had and he would make sure I received the help I needed to get the job done right. I was fully prepared to pay somebody to guide me through the build. Kyle, what you said and how you said it is what keeps customer's coming back to Vortex. By the way, I live in Bountiful and there are three closer hobby shops. Enough said!
5 7 years ago (21-04-2018)

Always has what i need, If they don't shipping is seamless. Always a good place to get my hobby needs. new building looks amazing too, keep it up guys!
5 7 years ago (19-04-2018)

I brought my car in for some troubleshooting. The guys at the shop were intent on figuring out what the problem was and quickly resolved my issue. The staff here is very knowledgeable, friendly, and down to earth.
5 7 years ago (13-04-2018)