Wells Fargo Bank

11 teller windows yet only two are staffed, 40 minute wait on line consistently and most patrons are elderly with limited mobility on any given day. Unacceptable to say the least… West End customers deserve better from Wells Fargo!

Tremain the teller likes to interrogate people. I was offended when he asked me about a deposit to my account… when I inquired why he was asking me he told me that they like to verify everything. One of the reasons I don’t like banking here and why I plan on moving my account. But this branch in particular is the worst probably because it is in a predominantly black area and Wells Fargo is a historically racist bank.

This Lee Street “Wells Fargo” Location Is Unprofessional & Has Lack of Employees at this Location.!!! This Wells Fargo location, sucked waayy before this Pandemic happened but has been extremely slacking with being in this Coronavirus COVID-19 Pandemic as well.!!! The employees at this bank will be behind the back off the counter having their own conversations, just hanging around, only having 2 bank tellers in the window, & only 1 bank teller in the drive-thru window. All of the other employees will be on the side of the 2 working bank tellers talking them ki-ki, ha-ha & the rest of the 5-6 other empty windows, will just stay empty. The other talking employees won’t even stop their conversations to even help out the other bank tellers their working. This location has go to do better, especially being that they’re the one bank open in that location area, since the one up the street shut down last year during the Pandemic.!

Awesome awesome bank. Located not far from downtown Atlanta but is in the historic west end area. Directly across the street from west end mall. Plenty of parking. Has a drive through. Great bankers at this location. This bank can get full they have a sister bank literally down the street. Walking distance. West end train station nearby.

Personal Banker Tari Daniel helped to close out accounts of my deceased parent and was very polite and efficient with the process. The off-duty APD police officer upon entrance was very kind and helped as if he were an employee of the bank. Thanks for the great service.

the worst one you could ever go to. they move way too slow. no way i should’ve waited an entire hour just to cash my check. then it be tellers at the counter but don’t even help people. they just sit there. atleast go to the back if you not going to make the line go faster.

Change Banking if you can! I would give this Wells Fargo NEGATIVE stars if possible. I'm at the drive-thur and 30min have already pass by. ALL Lane are open but they are still RIDICULOUSLY SLOW and the inside is close WHY?? The tellers have no sense of urgency at all. I Understand that u are dealing with money but come on!!.. They do this everyday can someone in Corporate not look into this problem and see the Frustration your Wells Fargo customers are dealing with. Im only here because my job banks with Wells Fargo. BUT to be honest other Wells Fargo Bank near where I live is not this SLOW only this location on Lee Street..SMH

They deserve no stars in line for 30 min drive thru and pulled up with the same two cars in front of me. Same thing with the line next to me. Its not the customers it's the staff. Whats the point of banking here when its the worst in convenience. Like I said it's not the customers its the staff all together 40 mins now. Only in black neighborhoods its always like this we have to do better. Never in my life since I've banked and had a issue like this or wait like this. When its wasnt even a line. 2cars yahll

Showed up at the time of my appointment. It was pouring rain and an officer was busy on the phone waving his hand for me to leave with no explanation. I continued waiting for his busy conversation to end in the rain for him to speak through the door that I needed to reschedule my appointment. I already left work early for this appointment, and this is completely unprofessional. I am already closing my account with Wells but this made my decision even easier.

I usually do not go out my way to make a bad review but this time I will make an exception. I have been a customer for 10 years. Never in my experience of banking with Well Fargo have experienced the lack of customer service. I am very disappointed to have dealt with people who seem to lack empathy or the basic foundation for customer care. The banker Tremain is by far the worse in dealing with customers go to a different banker if you happen to bank here. Even if I was walking in -10 degree weather and this was the nearest branch, I would rather walk to the branch on Abernathy than here. I will never take my business to this branch and I urge all who read this review to heed my warning!