Wells Fargo Business Payroll

While fees are slightly less than competitors like ADP for most users, customer service is cumbersome and un-responsive if you have an issue outside of narrow parameters. Mine is that I had to let an employee go who had access to the online platform. I own the company, but 2 months later Wells has yet to verify my identity thus I have not been able to access any reports or report payroll online. Frustrating experience! More frustrating for my employees that I have to manually hand write pay checks while I figure out how to re-access their system.
1 8 years ago (06-12-2017)

Great service, low cost, works great!
5 7 years ago (04-04-2018)

Wells Fargo Payroll Service costs a little less than competitors but the service sucks. Their call representatives are not trained in payroll matters at all. If you don't know how to record 2% shareholder health insurance on a W-2 you should not be in the payroll business. Wells Fargo should not be the in payroll business.
1 7 years ago (07-02-2018)

I do payroll for my company through Wells Fargo. Typically, the representatives are very courteous, which is a bonus. Hold time, however, for the last several months has been absurd. I have a simple, but important question I need answered, and am currently on hold. I have been on hold for an hour and forty minutes. At this point, it is pretty comical.
2 10 years ago (02-03-2016)

Had an issue where requested documents were sent to the owners home instead of the place of business. Called Customer service and had those documents sent to me within a minute of speaking with the representative. Great customer service experience.
5 9 years ago (13-10-2016)