Wheel Works

I've been a loyal customer for 10 years, never had any complaints. However, when I asked for tires that weren't in stock, I was given a run-around for two weeks until finally they suggested I order my own tires myself. I'll take the advice and also take my business elsewhere. Maybe they want BTC because USD doesn't seem to be good enough anymore.

They lied about the work and just wanted you to pay for more money for nothing. I Having been using this store for car maintenance for years. Don't do larger repair work there. They replaced my front brakes to fix wheel shaking issue, but after 8 month The problem comes back. Since it is within the part warranty, I went back and they checked and told me I need to replace the rear brakes then. I went another garage and was told the problem is with front brakes actually, not rear brakes. I then went back to wheel work and told them my findings. They eventually agreed the problem is with front brakes and fixed it for free because it is still within warranty. If I blindly trusted them, i would have paid them to replace rear brakes for nothing.

Love this shop! Will definitely be back and recommend to friends! Great customer service from Lani and Daniel on a tire replacement with somewhat complicated paperwork going through my dealer’s warranty program. I greatly appreciate them working with me to get everything taken care of. Thank you!Services: Tires

Great experience. Got an alignment here with a free brake inspection. Took their time with my Porsche and got all the measurement in spec. No pushy sales either, just what was needed for the car.

They helped add pressure to my tires today. Great service!

I came to this wheel works for new tires and alignment. The manager there Jason is new and he was very welcoming and cordial. When I came in my alignment and tires were very bad. When I drove off my car felt like I just got it from the dealer and my alignment feels perfect now. I really recommend this service shop. My car feels safe to drive again!

Came in via recommendation to get my car inspected for a check engine light. Service rep. was courteous and welcoming, got my information needed and let me know when the car should be done. Car was brought in that morning and serviced and given back in the same day- fairly speedy! I had thought initially after the service that there was something wrong since my check engine light had come back on shortly after. I took my car back just in case and no-questions-asked they said they'd take a look at it again for quality assurance. Within a couple hours as they were busy that day I had my car back to find it was simply a loose gas cap. The technician was thorough and very gracious in letting me know it was simply that small issue, even though they had to go through their entire checks again. He accepted my thanks and left it at that- I was expecting to pay or at least provide some tip, but my thanks was all he needed. I am very grateful for their service and their dedication to professional work. Superb job y'all and thanks so much! Great place to get your car worked on- you won't be sorry.

Don't waste your time or money here. I came in thinking I had a tire problem, otherwise I would have gone to a mechanic. It turned out to be an issue with my control arms which is pretty serious. After they checked the car for just a few minutes a guy comes to the front desk basically barking at me all the repairs I seem to urgently need. Aside from charging above market rate for the actual issue, they found about 2 pages worth of other completely unnecessary or minor repairs that would cost $2,000. They tried to pressure me into opening a line of credit with them to pay for all these repairs and made the whole situation feel pretty dire, and had an air of assumption that doing all these repairs is a non-negotiable thing that I'll just have to do. They spent more time talking about all the price promotions if I sign up immediately than about the car. I was more interested to hear about the actual line items they suggested. Some of the reported problems were false, for example my headlights work just fine. The last one was a double charged line item for: "Road test vehicle before and after alignment" totaling $218. The only good thing was a fairly cheap diagnosis of just $21 but I immediately left these pushy salesmen and drove to a reputable mechanic. For a third of price Wheel Works quoted me I got my issue worked out and a couple of the other repairs that they wanted hundreds of dollars for got fixed for free.

My wife ran over a big object on 101 and suffered a blow out of her right front tire on our Nissan Leaf. Since Nissan Leafs are not sold with spare tires in the US and the rim was badly dented and side of tire sliced so that its flat repair goop would not work, we had it towed to Wheel Works in Sunnyvale where we had purchased its tires. Daniel was very helpful and communicated clearly with us what he found and what they could and could not do to fix the flat and rim. Daniel and his team were able to somewhat fix the rim that day and get us rolling again. Separately we have a new rim on order and we'll go back to Wheel Works to have a tire added to it to replace the old one on our Leaf.

Amazing folks. They get things done quickly and with precision. I have my tires repaired and replaced without any issues.