Will West Music & Sound

Had bass strings put on my guitar and had the most excellent service above and beyond ever expected
5 8 years ago (16-04-2018)

I rarely write online reviews, but my experience in Will West Music yesterday was so positive I felt compelled to write a review. I came in need of several accessories for a mic I had just bought. I could hardly believe how helpful the customer service was, to help me get what I was looking for and what would work for me. I'm bringing my future audio/video business here and am already recommending it to friends and family!
5 9 years ago (24-10-2017)

Incredibly nice people that are willing to help you find whatever you need. Also a huge range of selection that makes the store feel bigger than what it actually is!
5 9 years ago (27-10-2017)

My overall experience was good, but Mr West is an issue. I bought a solid guitar, a bit overpriced, but that's the name of the game with musical instruments - it is always over valued, not as bad as jewelry but pretty bad. However, the guy I dealt with directly was very helpful and patient. I have forgotten his name, shame on me, but he was very courteous and professional. Mr. West came in later when I was still deciding on a guitar and just killing time. I was not in hurry, so I told the guy helping me to go ahead with other customers. Anyway, I would've given them 5 stars even with the overpriced guitar, but my brief interchange with Mr. West was enough to diminish my opinion of Will West Music and Sound. I'm not sure if he means to be rude and impatient, but that's exactly how he came off to me. He certainly didn't make me feel like a valued customer, or does he seem very respectful to his employees. I will most likely shop there again, but I will call first to make sure Mr. West isn't going to be there if I return.
3 10 years ago (15-07-2016)

I love Will West Music! I've met Will several times and it has always been a great experience. He's very knowledgeable and so are his employees. Always helpful! One of my favorite buys there is my Taylor 114ce. Bought it from there 7 years ago and had to take it in once this year to fix an issue with the pickup inside. Had no issues working with them to get this taken care of.
5 10 years ago (06-06-2016)