Williams-Sonoma

Very upset with this location. It started off wonderful. Purchased a Le Creuset cookware set and Wustof knives. Kasey was wonderful. Couldn’t say enough good things about her. Was told that if we had any issues, we had 30 days and just to come back to the store. Unfortunately, we had an issue. One of the pots and a pan had the enamel chip off the Le Creuset set. Spent too much money on the set so I took it back to exchange. Here is the bad thing about this store: • Don’t ever deal with Kelly Severan. She is not helpful and rude. • This store doesn’t carry items to keep on hand so everything has to be shipped to your home. • But wait... there’s more... YOU HAVE TO PAY FOR THE SHIPPING! I was floored! I buy a piece of cookware, go in for an exchange, and now I have to pay for it to be shipped to my house? They won’t even ship to store so I can pick it up. I end up calling their customer service on the phone, who was able to help and take care of the shipping. That’s why I feel it is the store, particularly Kelly.
1 7 years ago (22-04-2018)

I’m a frequent Nordstrom shopper and truly appreciate and value their customer service. I called this Williams Sonoma store today because I was trying to purchase a slow cooker online and the coupon I had wouldn’t apply. The lady that answered the phone seemed so annoyed that I had this type of question. There was no concern or urgency to try and help me. Not even a “bye thanks for calling.” This was going to be my first purchase here but after that experience I will be looking elsewhere. A little bit of concern and kindness really can go a long way.
1 8 years ago (08-01-2018)

Walked in looking for something specific they advertised on sale and and was greeted almost immediately. Took me to exactly what I wanted and left it on the counter while we shopped for a few more minutes. Found some candles on sale and proceeded to checkout. I asked annoying questions about how their credit card rewards program works and had a definitive answer very quickly. My cashier even boxed my gift. Great customer service. Believe me, we went to other stores in this mall and were ready to tear our hair out by the time we left because of the horrible customer service, so great job!
5 8 years ago (11-11-2017)

I never knew there were so many kitchen tools out there. You name it and Williams-Sonoma has it! The cookware and the knives are of the highest quality. They have a great selection of food items too! The candies exceptional. The price seems high but the quality will not disappoint you.
5 9 years ago (07-01-2017)

I stood at the counter for a good 5 minutes trying to purchase some items and was never acknowledged. Store was not busy. There were two store employees chit-chatting with each other at the front of the store. I would have been patient with a simple "we will be with you in a moment" but never got it. Left the items at the counter and walked out of the store.
1 9 years ago (20-08-2016)