Xfinity Store by Comcast

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Address: 2714 S Shackleford Rd, Little Rock, AR 72204, USA

Phone: (800) 934-6489

Website

State: Arkansas

City: Little Rock

Zip Code: 72204

opening hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

If you have a problem with your bill or want to negotiate caught come to the store rather than trying to work with them online. I went into return my cable box so that I would no longer be charging equipment rental fee and Gabriel showed me that the negotiated price I thought I was paying had never actually been implemented. He was able to press a few buttons and give me the price that I thought I had paid for the last three months! Definitely worth your time to come in and talk to an actual person!

 6 years ago (17-05-2018)

Unfortunately, there should be more cable or service options for folks living in this area and there aren't any. 
The staff at this particular store however, were great.

 7 years ago (22-04-2018)

Don't call Comcast/Xfinity, don't use their website!!!! 
GO TO THIS STORE!!!! 
They are the most helpful people I've encountered in customer service, especially a cable company (& mobile phones, now, too!!)!!!!!  
Geoff was a great manager, very helpful, fixed issues that the customer service line said they'd handled already!!!  He's a true problem-solver!!!
GO TO THIS STORE!!!

      
      
      
 7 years ago (05-04-2018)

I have, and will continue to have Comcast Internet, but the customer service with this company is non-existent. Spending hours of free time on chat, visiting a location, and making phone calls is unacceptable business practice now. Every step of the process includes aggressive sales tactics. I wanted a free modem upgrade. I clearly stated that was why I was chatting, calling, and present in the store. If Xfinity/Comcast doesn't wake up soon, they will be replaced with modern companies that listen to clients. It is time to put your big corporation panties on and realize that we are the only reason that you get paid.

 7 years ago (11-12-2017)

Comcast is literally the worst. With everything. As soon as I picked up my cable box, I called to try to set it up and the guy argued with me that I wasn't even supposed to have cable. He kept blaming it on the store and telling me I wasnt supposed to have it. Then, an employee randomly came to my house one day and disconnected everything and connected it to my neighbors, leaving me without internet. No explanation or reasoning, and then they try to charge us for the "work"! I wish there were more options around here for internet providers.

 7 years ago (27-02-2018)

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