AAA Mid-Atlantic - Falls Church

Reviews, get directions and information for AAA Mid-Atlantic

About

Quality auto repair service for members & non-members. Full-service AAA retail store to purchase membership, travel, insurance, merchandise and more.

"Your local AAA Store has been providing industry-leading insurance and travel services for years. And now, we are offering even more. Not only can you get expert travel planning and one-on-one insurance advice, but you can also find trusted auto repair and maintenance services from ASE-certified technicians. We are open to Members and the general public. Visit us today to review your insurance policy and plan your next vacation while we fix your car like it is our own. Please note not all services available during the above store hours. Call ahead so we can ensure you are totally satisfied. Amazon Hub Counter located within this store."

Address: 6290 Arlington Blvd, Falls Church 22044

Phone: (703) 269-4040

Website

State: VA

City: Falls Church

Street Number: 6290 Arlington Blvd

Zip Code: 22044

categories: insurance agent, automotive parts store, travel agency

Opening Hours

Monday: 07:00 - 19:00
Tuesday: 07:00 - 19:00
Wednesday: 07:00 - 19:00
Thursday: 07:00 - 19:00
Friday: 07:00 - 19:00
Saturday: 08:00 - 17:00
Sunday: 10:00 - 16:00

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Reviews

***DO NOT USE THIS COMPANY! THEY WILL LIE TO YOU!***  I went to AAA as I knew the brand and trusted them. I asked them to look at and replace the alternator as it was going bad. This was confirmed by an auto parts store when they ran a test.  AAA looked at the alternator and said it was fine. Further, MG gave me a laundry list of items I needed to pay for that totaled up to 10 time the cost of the alternator replacement.  I also asked for a state inspection as I moved into VA recently. They did not follow the manual for state inspections that I was able to reference and failed me for an item that is not in the manual. Andre was the inspector. I have filed a complaint with the Virginia State Police's Safety Division over this.Services:&nbsp;General repairs &amp; maintenance

I went here when I moved to VA for my DMV car title, registration, and Real ID. They joked while I was there about having connection issues all the time and things not going through for DMV services. I crossed my fingers and a week later I received a letter that my Real ID photo was no good and I had to go to a DMV location. Fast forward two and half months later and I am still struggling to get my licenses because of everything being out of sync. I can't even check my status on the DMV site because the address security question does not match this location's address and there is no way to reset it or find out what it is. Save yourself and go to a real VA DMV and not this DMV Connect location. Note, I gave three and not less because I did manage to register my car and get a license plate.

Female front desk car care service representative can use more customer service training.  Did not present a warm welcome, handed a paper on table and did not say what it was but automatically wanted a signature, does not seem to like this type of position.  Can use more communication and customer service training.

Had a flat tire and called to have some air put in. The serviceman was out in less than 30 minutes and less than an hour after calling my tire was repaired. Excellent service!Service:&nbsp;Tires

I came to this location at about 8am on 6/11/22. The previous night, my tire went flat on the highway. I called AAA and they sent out a tow truck with a great technician named Brian. The next morning, I came to this location to get the tire patched. The gentleman who “helped” me asked if I had an appointment. I told him no because it was an emergency situation with a flat tire. He then went on about how backed up they are and that it might take a long time to patch a tire. I asked will I get the car back today and he said maybe. So it takes that long to patch one tire? I asked this question and he said well maybe we can squeeze you in. The whole time he acted as though I was inconveniencing him. Unfortunately, I didn’t get his name. Anyway, poor customer service, poor attitude. And it’s important to note that there were no other customers in the building.  I don’t recommend this AAA location to anyone. My family has been a AAA member for decades. Do better.Service:&nbsp;Auto maintenance

I had called for AAA roadside repair for help with a flat tire. The driver who came filled the tire with air and tested for a leak.  The tire didn't lose any air and he couldn't find a leak, using the equipment he had on hand.  He gave me a coupon for free tire service at AAA auto repair centers, so I visited the 7 Corners Falls Church, VA location.  I left the tire there so that they could troubleshoot it, and came back several hours later.  They couldn't find a leak either, but they cleaned the rim and remounted the tire for free! The waiting area is clean and comfortable, and is equipped with WiFi, outlets for charging, and coffee.  The staff that I spoke with while there were all courteous, professional, and helpful.Service:&nbsp;Tires

This review is going to be a little bit all over the place.  I ordered some tires online a few months ago and had them shipped here. Originally, they struggled to find my tires. Several phone calls resulted in them telling me they were not in yet. The website assured me they had been delivered, even providing the employees name who signed for them. Each time I called I was told I would receive a call back. Never once did I receive a phone call in return as I was promised. Finally called and spoke with a manager, who did find my tires and finally schedule me for an installation.  The day I arrived I was greeted politely, given a rough time estimate of two hours for the job. I left and went to breakfast. About an hour later I received a phone call from the tech asking me about my wheel lock key. Once we settled that I mentally reset the clock in my head another two hours because, well...I understand the service industry and if they did not start the job for an hour there was a good chance it was not going to be completed in the next 60 minutes. But hey, not a problem. I get it.  I'd like to point out at this time that at both my initial consultation in dropping my vehicle off in the morning and during the subsequent follow-up phone call about the wheel locks, I was assured I would receive a phone call when the work was done. I busied myself and let them work.  An additional 3 hours later I still had not received a phone call, so I decided it was time to check in. This time I was told my truck was ready but they thought it needed an alignment. I knew this beforehand, but the issue was not so bad that I had scheduled it in advance. After discussing the price and the additional time of only 30 minutes I figured I had waited for it this long, what harm in waiting another half an hour? I agreed. But I guess the courtesy phone call I was supposed to receive was just never going to happen, despite the fact that they wanted to upsell me more business! Unusual.  They must be slammed, right? Could be. It's in a densely populated area. Make sense. Upon returning for my vehicle, however, the place is still not over run with customers. In fact, although I am sure they had vehicles waiting for repairs, there is only one other person in the location when I arrive and she was at the Travel counter.  In the end I'll say this, they definitely fixed my alignment and the tires appear to have been installed well. I would, however, recommend someone there address some of the customer service up front. Everyone I spoke with throughout this journey was polite enough, and relatively professional, but good customer service includes a depth of caring and courtesy that goes beyond smiling and sounding nice.  I will likely take my business elsewhere, as I was not overly impressed with this experience.Service:&nbsp;Tires

This is my go-to facility for car maintenance. Staff are friendly and knowledgable. Prices are fair and AAA members get a discount on labor not a lot, but small perk. I have never been disappointed by a visit!

I hope this review helps future customers make an informed decision. My experience at this center was sadly the worst car care experience in my life. My car was in their shop for almost 2 weeks and I every time I called for an update the story changed slightly. The icing on the cake though was that they were going to charge me an arm and a leg for the work being done. Since they never started the work, I had my car towed to another local shop, which got the work done in 1 day for 1/3 I am not exaggerating of the cost. I recognize things in this economy are tough, and maybe my experience was an outlier, but if it wasn't, I hope this review saves someone else from the heartburn I experienced.

I had to have AAA tow my truck from their car center to another mechanic down the road cause they couldn’t figure out what was wrong with it after they charged me $600 in repairs they recommended. The other mechanic Master Auto in Falls Church had me up and running. Been a Triple A member for over 20 years. Unbelievable.Service:&nbsp;General repairs &amp; maintenance

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