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Arhaus

  1. Lyndhurst
  2. Lyndhurst Furniture Store

Reviews, get directions and information for Arhaus

Arhaus

Description

The Arhaus furniture store in Lyndhurst, Ohio is located east of the heart of Cleveland in the Legacy Village shopping center. Classified as an upscale lifestyle shopping and dining destination, Legacy Village is perfect for friends and families. Featuring exclusive and eclectic luxury furnishings, Arhaus sources items that cannot be found anywhere else. With traditional and sustainable workmanship, Arhaus brings vintage and reclaimed pieces that will make any room truly unique. Managing supply and working with artisans in India, the United States and all over the world, Arhaus delivers high-quality craftsmanship and luxury designs that will meet your style and functionality requirements. Come visit Arhaus today and walk through the distinctive showroom with furnishings and accessories that make memorable and inspiring connections from the Arhaus store to your home. Arhaus is located near Dick’s Sporting Goods.



"The Arhaus furniture store in Lyndhurst, Ohio is located east of the heart of Cleveland in the Legacy Village shopping center. Classified as an upscale lifestyle shopping and dining destination, Legacy Village is perfect for friends and families. Featuring exclusive and eclectic luxury furnishings, Arhaus sources items that cannot be found anywhere else. With traditional and sustainable workmanship, Arhaus brings vintage and reclaimed pieces that will make any room truly unique. Managing supply and working with artisans in India, the United States and all over the world, Arhaus delivers high-quality craftsmanship and luxury designs that will meet your style and functionality requirements."
Address: 24613 Cedar Road, Lyndhurst (Ohio) 44124
Phone: (216) 382-6053
State: OH
City: Lyndhurst
Street Number: 24613 Cedar Road
Zip Code: 44124
categories: furniture store


Opening Hours

Monday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 20:00
Sunday: 12:00 - 18:00

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Reviews
I purchased these 3 Gage Stool $500 each and received them on Sept 1st 2021. This is what they looked like July 6th, when I made the formal complaint to Arhaus. They told me that they didn't warranty the fabric and I signed the paperwork so there was nothing that they could do for me. They offered me a Tech Referral to which I called and explain the situation. The Tech company said they weren't sure why Arhaus keeps referring them for leather repair work. So basically the gave me the run around. DO NOT BUY THESE LOW QUALITY FABRIC CHAIRS.
First I will start with the positives, the Legacy Village store is large and has beautiful displays filled with very nice furniture. Unfortunately, Arhaus seems to be completely CLUELESS when it comes to realistic time estimates for actually receiving your furniture so I cannot recommend purchasing from Arhaus unless the furniture is definitely in stock. When I first started furniture shopping back in March I had some items picked out from a competitor, but those items were being made in Italy and would not have been in stock until October, so I decided to keep looking as I wanted my room finished in June. I found some items at Arhaus and everything was supposed to be delivered by mid-June, so I ordered from Arhaus instead. It's now the very end of August, and I am still waiting on 2 pieces which are now projected to be here around the end of September with possible delivery in OCTOBER yes, that's pushing around 6-7 months after I placed my orders! I ordered the Mandara console from Arhaus online in early March, and it should have been here by mid-June. The Conrad chest was ordered from the Legacy store in late March and should have arrived in May, but is now projected for late September. I just don't understand how the time estimates can be so far off from reality. I will say that at least the salesperson from the Legacy story calls and gives an update each month or so as the delivery date approaches and politely lets me know that the Conrad chest is again delayed, and she keeps an eye on the Mandara media console even though I had ordered it directly from the Arhaus website. If you want to tie up a large amount of money my 50% deposit on these 2 items was around $2,000 for items with totally unreliable availability timeframes, then shop at Arhaus. And if anyone is thinking, well these are probably just Covid-related delays, I think any such delays should have been well known and factored into the time estimates by the time I ordered in March 2021. On a positive note, I had also ordered 2 chairs from Arhaus online back in March and those arrived on time, and I have been happy with them although I haven't been able to enjoy them much since I was planning to use them in the room with the media console which still hasn't arrived. If my furniture is delayed yet again, I will try to remember to update this review. As for now, I am including the attached photos of the furniture that I am waiting for. It's all I have to remember what I spent my deposit of about $2,000 on.
Having been in the higher end wood finishing industry for years, I can say that the level of attention to detail in the table is not very good. This is the 3rd one we were given since the 1st 2 were flawed. The table looks very nice other than the fact that one of the boards is significantly lighter than the ones on either side of it. The previous table we rejected had the same issue that we complained about and had a significant chip in the top. We don't think it will get any better and obviously the manufacturer doesn't seem to be aware of these things. In addition to that the delivery people broke off 2 of the screws while attaching the table to the base and didn't have any spare screws so where there was supposed to be 8 screws to attach it, now there are only 4. Being a wood worker myself, I asked why they didn't drill holes in the wood first so they wouldn't break off, something I'm familiar with. The installers said they weren't provided with drill bits or extra screws so they couldn't drill the holes first to keep the screws from breaking, or replace the ones that did. Do you realize how lame and unprofessional that sounds? We have accepted the table as is even though it has the light board and also has a repaired spot that's hollow underneath because we don't think the company has the skill or resolve to do better. I'm attaching a couple pictures to show what I mean. Also it's lower quality to make a solid wood table with numerous smaller boards like ours instead of less larger ones. This lacks integrity and lowers our opinion of Arhaus
Kelly of Legacy Village Lyndhurst store was amazing! She provided A1 5 star Customer service. She has made my purchase experience a one of a kind positive experience. She and the wonderful customer service she provided me is the reason I will definitely return to Arhaus again!
I waited 14 weeks to get the media storage, and after that I have to wait 2.5weeks for local delivery. What ? You just ruined all my plans. I was waiting for this piece to get set up my living room before Christmas and New Year for family visiting. Right now I will have my TV on the floor when the guests will come. That’s called care about customer. And the lady at the scheduling department is helpless. I choose the day for delivery and she said that I have to call back to give my card for payment. She won’t call me back !!!! Great job! I am really disappointed with the service and with lady on the phone!
Salespeople lack sales skills. They do not care to make a sale and do not value your business. My wife and I had a horrible experience from start to finish trying to purchase a sofa. I will not return to this store and will take my business elsewhere.
I am quite impressed here. The service is quite friendly and they have a great blend of case goods and furniture. It's not my aesthetic, but I would totally recommend it if you are looking for big and basic luxury furniture.
The only reason I am adding an extra star is because I believe the interior designers are competent and I do like their furniture. However, the customer service of the management is the worst I've ever dealt with. My order was canceled after I received about half of the order, and no one ever told me. So, I have been waiting for the rest of my incomplete order for 6 months. I have called 5 times and have received 1 phone call back from management. Who, at the time, was going to do an audit on my account, still haven't heard back about the audit and it's been 3 weeks. So for 6 months I have had a sofa with NO CUSHIONS! How is this acceptable? No one seems to care, management is the worst here. I own my own small business and can not imagine having a manager like this on my staff, she would be gone immediately.
Great experience! Designer made furniture/decor/layout designs for my family room and kitchen and I love every piece they suggested! Couldn't be happier with the personnel as well as the product. They took my taste in decorating & lifestyle into consideration when suggesting the pieces for my home. Highly recommend visiting this location, as well as working with one of their designers.
Troy at Legacy Village made our experience what it was - super, super easy. My wife and I walked in with absolutely no idea what we were looking for, and only weeks until we moved across the country. Troy walked us through all of our options, and helped us identify something that met our price point. He made the process effortless and exciting, instead of anxiety-inducing something we had experienced at other locations. We wanted an experience that left us excited to move, and that's exactly what we got. Literally go find Troy - he knew what we wanted before we did.
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