Ashley HomeStore

**Update** Kassidee is still great, but I do not recommend buying from Ashley Furniture. We spent close to $3K on furniture that arrived and looked used from the moment the packaging was opened. We had nothing but issues in getting them to deal with the problems. They ended up essentially ghosting us and not living up to their end of the bargain even though we paid for the extra warranty. The couch was breaking down, arms were coming loose, cushions looked as though they had been sat in for years...the reality was we only had the couch for 5-6 weeks total. Will never step foot in there again. I had to do a chargeback in order for them to pick up a phone and even then they tried with the store credit option. Like I was dumb enough to buy from them again. Stay far away!! Went in to Ashley to check out new living room furniture. We were met by Kassidee. She was a great no pressure sales representative. She answered our questions quickly and efficiently. We had been to several other furniture stores and she was by far the best rep we had to deal with. Finally made a decision and she helped us through the process and saved us some good money on the deal.

I had a great experience at Ashley.. The sales associate, Leslie was superb and was able to get me what I wanted for a good price. She and another even came to my home and put the media center together . Did an amazing job .

Aurora Hernandez was awesome. Went to purchase a love seat and found one. She had the best welcoming. Smiles beautiful. She helped me with all my purchase. I really think this young lady should get a raise. Her Customer Service etiquette is the most wonderful. Haven't encountered anyone with her beautiful attitude. Love her service.

I just purchased this beautiful furniture set at an amazing price! The store is so easy to shop the manager is really easy going and friendly no sales pressure at all everyone was helpful kind and welcoming. Special thanks to our Sales person Zechariah who took the time to answer all our questions and did not make us feel rushed at all. Thank you for helping us find this beautiful selection under our budget!!

Aurora is one of the top sales with pushy skills that made me placed an $11,000 order believing that I could exchange items hassle free. I wasn't quite made up my mind on everything at my first visit, but Aurora was very passionate and made things feel easier to me. I expressed my concern about hassle of returning stuff, she quoted "Not with Ashley, everything is easy" and that caught me because it feels right with the brand name. I don't know which mattress base box height to choose, but wasn't given time to think it through because of the impression of being able to exchange for a different height, so I got 3 sets. After delivery I realized one of them is too high for my 5-year old, however when I called about exchanging to a lower one, manager said there's no exchange at all for mattress related items, at all! I felt shocked that the message was completely different from what Aurora made me believe. When I had a chance for physical visit to confront her in store, her entire attitude changed 180 degree. I wasn't hoping much for an exchange at that point by getting the message earlier, but I really could expect a simple apology or an apologetic attitude for the misunderstanding. Instead, she doesn't want to take any responsibility nor an apology for misleading the customer, even worse, she simply WALKED AWAY with a very bad manner and saying "I don't need to deal with this, you pointing at the store manager handle her!" Then she just went on to chat with her coworkers since there's no other customers. I'm shocked by such unacceptable customer service. I feel mistreated and wronged, making this shopping experience a horrible nightmare.

Went into Ashley Furniture with the intention of purchasing a dining room set. Aurora assisted me and was extremely nice and professional. She kept that huge smile on her face the entire time she helped me. She was knowledgeable and answered each question. Thanks Aurora for an awesome experience. Can’t wait to get my order.

Got last one of this set from Montclair Ashley, with great effort and helps from Leslie and Managers Shawn and James, we are extremely delighted and satisfied to the sofa set and service . Thank you guy, big thump. Strong recommended

First let me start by saying if you come to this store ask for Aurora she is amazing! Her customer service is over-the-top amazing. hands-down the best sales lady I ever met. Her attention to detail is perfect. Thank you Aurora!

Harold at the Montclair, CA store was extremely helpful assisting me in picking out living room and dining furniture. He suggested several alternative that might fit the decor I wished to achieve and very helpful with the final choices. Half my items were in stock and the other half will be delivered as they become available. That is fine. I appreciated Harold's time and expertise. Thank you.

My fiancé and I just purchased furniture here tonight and Denise was amazing! She helped us through the entire process, from start to finish, and we are so happy with our final purchases. Jason, the store manager, was also very personable and accommodating to our needs. All in all, we recommend this location to anyone looking to buy quality furniture.