Austin Driving School

Instructors are good but poor service. High efficiency to take your payment but they do not have enough instructors. They just simply cancel your current appointments and you need to wait for two months for two lessons.

Edit: After a series of calls, they finally issued a check to refund me. I changed my review from 1 star to this. Original post: I got charged for a written test appointment that I cancelled ahead of time because I ended up doing it at the DPS. After calling them several times, I still haven’t gotten my money back since last year. Every time we called them, they ask for the same info and promise to get back to us but never do. We feel stuck in a loop, and we are tired of keeping this on the to-do list. Terrible management and customer support! Don’t give your money to an irresponsible business that scams your money.

These folks were great. I made an appointment for a DPS driving test and they handled everything for me very professionally. When I came in for my appointment they got me in and out very quickly and the instructor was very polite and informative. He talked me through entire test and explained everything to insure I would pass and sure enough I did! After I finished I got my paperwork and was out the door all in about 30 minutes. Thank you Austin Driving School for a great experience!

Can't even remember how long it's been since I enrolled my son. Did class time.....still waiting on driving time. Try to call, no one answers. He will be 18 before they even bother with him i guess. I want my money back...but wait....no i can't get that.

From the second I walked through the door I knew I was in good hands. Professional outlook in a friendly informative delivered manner. I completed the 6 hour on-site class which was very informative & I learned a lot which gave me confidence taking my knowledge to the road. I really feel with the knowledge I have gained that I will be a better Driver for years to come. Thank you ADS

Classroom portion went well. Scheduling drive time is next to impossible when you are instructed to call Mondays or Wednesdays only, after 5pm, only to reach a busy signal. Visit the office during this time to see the instructor or maybe he is an office aide has intentionally taken the phone off the hook! Totally unprofessional. Bryan Texas - East 29th Street

Sheila and the guys at the local office are absolutely amazing, very helpful and patient. Penny and Michelle at the "corporate office" were rude, Michelle said she would call me back and hung up without getting my name or phone number, Penny was aweful she said she couldn't schedule my appointment without a credit card, I said I had to run in the back, i called back not even 4 minutes an she told me the spot was gone and she couldn't schedule a different appointment because she didn't have the schedule because someone else was using it. When I asked her when she would have the schedule she said she didn't know and hung up. I went into the local office for help and Shield was able to take my payment and schedule my daughters appointment for the original time Penny said was taken. I'm giving 5 stars for the local office on 29th Street in Bryan, Tx. If I was rating corporate it would be a big Fat 0. Thank you to the local office