Barneys New York

During a visit to Seattle from Portland for Labor Day weekend, I decided to step into Barneys while meandering around Downtown. As a long-time, satisfied customer I must say that I was completely blown away by the sheer professionalism exhibited by the amazing Eamon, in the men’s ready-to-wear department. Not only was he very facilitating to my brand preferences I immediately went for the Dries in terms of size and inventory, other style recommendations, but also his approachability and tenacity were very much in sync with my purchasing needs. Finally, his ultimate show of great customer service was during the final point of purchase. Unfortunately, I mistakenly left my Barneys card at home and was unable to confirm the current address to my card as my previous address was still in the system for use. Despite being on hold with customer service to verify details, Eamon even offered me water and stood by with me, during the final confirmation and point of sale. This is beyond the scope of ordinary retail behavior, but is of exceptional nature and was very much appreciated, during a rather awkward circumstance. As a former retail worker, I understand that other sales could have been made at this time even for just the purchase of a ~$200 item, or a brazen, dismissive attitude could have been exhibited. However, instead of this, Eamon’s thoroughly helpful and highly understanding demeanor truly made for a very superb Barneys experience. Thank you so much! Sincerely, Cody

Went to Barneys in Seattle to look at purses. I came in just after the store opened. It was empty. I was greeted downstairs and told the rag & bone purses I was interested in were upstairs. There were 2 sales people upstairs and no other customers. Was I asked if I needed help? No. Was I acknowledged? No. Smile? No. Eye contact. Yes, but just a passing glance. I did buy the purse at Barneys. Why? Because they were the only store in town carrying the purse. Was I thanked? No. Would I return? Probably not.

This store is AWFUL. Most USELESS staff ever. The employees were trying on clothes and talking to each other about how they "needed those jeans" while I was waiting for help. Seriously? Most unprofessional and rude employees I have ever seen. Shame on you management, what type of leadership do you provide in that store? How many bad reviews will corporate need to go and clean house?

As soon as I walked in I was greeted by a staff member. Everyone was really friendly and helpful. Quincy took the time to search for the item I wanted and gave me all of the info he could. I definitely recommend coming here!

I attempted to return some makeup that was making my face break out. I had a receipt and purchased the items on my Barneys card. The sales staff told me they could not help me and that I was stuck with the merchandise. They showed no concern for my situation or that I was a card carrying Barney's customer. Since it was the first time I had ever felt the need to return merchandise that was harming my skin I thought the staff would be concerned about my situation since I purchased the product in there store. I was unaware of their return policy which I was reminded of 11 different times during the conversation. When I asked to speak with mangers: Rohana Mcminn and Maggie Lazzeri Lee I was equally reprimanded on the Barney’s return policy and told that there was nothing they could do. Management showed strong lack of customer service. So shoppers be ware, Barney’s customer service is at an all time low. I’m surprised they are in business in Seattle. In the future I will be spending my money at customer friendly stores like Nordstrom.

Worst experience of my life. When to try to get a pair of yeezys. I didn't have a raffle ticket, so I think i would get a left over pair. I was sadly wrong. I'm lucky I don't have the employee name if I did I would be b!tching her out. I stayed in line sense 5:30 am. When the employee open the doors the let the people with raffle tickets go first, of course. The employee scream at everyone that if you don't have a raffle ticket you should leave because there's not gonna be shoes left. Well I was stubborn so I stay for like 45 mins. She keep saying people with out a raffle tickets should go. Then I left. I was still stubborn so I walk in after everyone was done and ask her, how can I get my pair because I know the store has some left. She said it's the corporate office decision to deside when they can sell the raffle winners pair.I was being a little rude at the beginning but if your waiting in line at 5:30am on an empty stomach and in cold rainy Seattle, I don't think you would be happy and with the chances of getting shoes are slim to none at this point. I ask her around 11:30 ish about the shoes and about a wait list. So she took my friend and my name down. So I left hoping and praying that I will get my pair or she will call me back. Surly enough I get a phone call saying we have some shoes you can pick up. I told her I will be down in 15 min because I have to drive from University of Seattle down. I got unlucky with traffic, no surprise there it's Seattle. I get to the store around 20 min later and she said we are Sold Out. I ask her really come on. I told her how I waited since 5:30 am and now I don't get a pair because I'm too late. REALLY!!! You don't have sympathy or common sense to save me or my friend a pair and you go sell it to other customer. When I waited since 5:30 am. After that she said first come first serve. LIKE REALLY!!! What kind of employee are you to say things like that. I was one of the first ones in line for the first come first serve. Some people treat other unfair. Unforgetful experience that I will always remember for the rest of my life. I will never come back to this store. I hope some people read this and think twice before deciding to go here

This location is very nice, a good amount of selections. However, I am not so satisfied with the service, I always feel very uncomfortable. They keep looking at you and if you are trying something they except you to buy it. They always wonder around me if I am looking at anything. I am not sure if that’s what they do or if they judge. ‍anyway I think they should stop that.

Was told by the sales person that there arent that many fashion designers who design for my size. Maybe Barneys doesnt care to carry the ones who do design for that range of size? I am a size 10/12 and i was looking for a dressy trouser.

Eamon is the perfect example of "one who flaunts their indecorousness as ultimate signifier of privilege...." He's been with Barney's more than 5 years but always gives you the Death face look! He monitors five-finger discount but does it in an obvious discourteous way. Just plain boorish behavior!!!

Lots of transition through the years with their sales staff. It went from a personal client like experience to shopping at the GAP during XMAS. Sales staff is kind of scattered, not knowledgeable, personal, and just their to ring up your order and grab sizes. Anyhow, the sales and items carried have all been on the decline since 2008 when Barneys got impacted by the recession. They cut a lot of lines and limited the stuff in lower market stores like Seattle. They ploy now is too put less popular item on sale first and take very long to discount the popular... Before it was just all at once or at least within weeks. Also, I dont think Barneys does any event to help the Seattle style community....greedy selfish corp snoods... I use to shop here frequently, but now it's supporting people who actually care about helping progress style.