Budget Car Rental

Good car. Able to get with debit card easily. Have had bad experiences with other rental agencies not at an airport. Budget Rental on Ogden Ave. Downers Grove Illinois. Went above and beyond to to satisfy me. Budget didn't send the premium car I asked for but the personal service of these independent owners took care of me.

NEVER RENT FROM THIS PLACE!!! They gave me a car that had bulging tire and then charged me $220 for getting road assistance to change it so I could drive back and get another car. Other car was a beat up sedan with paint markings all over and tires even worse than the first one. When I refused it she gave me a smaller sedan and did not even offer any discount until I asked. So after all this trouble we left for our trip 4 hours late and then I had to spend 2 hours on the phone with corporate office to get the refund for $220. STAY AWAY FROM THIS PLACE!!!

This place is super small, and it’s what I love about it. The Agent and Owner really cares. A few times cars were returned late so my rental wasn’t ready and they’ve always worked to make it work. Their dedication to keep their customers is uncanny. I was recently there and a driver came back upset bc there was a tiny ding from a rock in the windshield which to me almost seemed like he got while driving and that’s why he was so irate so I was checking in and I said be happy to take that car. The agent was so beyond relieved. There’s already a shortage of workers, people need to take a step back a breathe.

Ok, so this place was super old and super small. I mean, your family room is larger than this place. When I arrived, the only person on the premises was the employee who cleans the cars. He was polite and helpful. He got the manager on the phone who was picking up a car from another location to explain the process they are so small, they only have two employees working at a time. They did what they said they would do for me. No complaints.

I recently rented a 4Runner for my wife from Budget Rental in Downers Grove. I was intially set to rent a Camry from another company down the street. Because of their dishonest ways of conducting business and lack of customer service, I brought my business to Budget Car Rental. I got a 4Runnner for about the same rate as the other place was giving me for a Camry. Ben and his staff were very professional and polite. I personally base my decision to come back as a customer on how well a business provides service. Ben and his staff have certainly met my expectations and if I ever need a rental, I will certainly consider Budget Car Rental in Downers Grove.

They had the car I reserved. Took 20 minutes to get it cleaned out. Why was this not already done when it was dropped off? Place was not busy. The cars service engine light is on, the brakes are grinding, and one of the rear seat belts won't fasten. Thats why the 2 star.

Zero stars. We reserved a car for a day trip for our daughter's 16th birthday and when we arrived at the designated pick up time, they had given away our rental. I do not recommend.

Vikki was very pleasant but this location was really run down. The car had some issues to say the least. First, it had a tire check light and a maintenance light on. The car drove fine but it apparently had a huge scratch on the back bumper that they tried to stick me with. After reminding the manager that I never received a walk around at pick up or drop off, I can't confirm when the scratch happened. I didn't do it but they couldn't prove anything one way or another. Ultimately, nothing happened with the scratch and everything worked fine but kind of annoying.

Great rates and late Saturday hours.

We had the best experience with Vickie who took care of us after we had a horrible experience with Hertz! We came in feeling upset and she had us walking out feeling cared for and well taken care of! She definitely went above and beyond!