Ceballos Funeral Home

Our experience was very good. Linda the owner was extremely helpful in the process of my father in law. My wife went in and met with her and simply had to pick the bulletin and add the escorts for $ 200 and pick the flowers. My father in law had everything paid for with a pre-need plan and the process was very smooth. The whole process at least for us was a very good one. Everything promised to us was done and we found the staff to be professional.

My parents had paid for their funeral arrangements several years ago with Mr. Ceballos the original owner..the father. We had the original paperwork with Mr. Ceballos' signature in which all was paid through the insurance. When my dad passed away and we went to talk with Linda she did NOT honor it because it was not written in a notebook she had. Mind you, we had original documentation. Anyone can get a notebook and say your name is not here...lady we have proof. It was all about money. Not even 2 yrs later, mom passed away and we went to a different funeral home....Ceballos was not getting our money AGAIN. .. And both mom and dad's funeral arrangements were paid for. Very sad.

I had given them a higher rating elsewhere but I'm changing that right now. My brother passed away in September and I was asked by my sister-in-law to make the funeral arrangements. Years back, we had dealt with Ceballos F.H. and since I don't live in the Valley, I don't know any other homes. I should have looked around! My brother was viewed only one day and was creamated but the cost for "everything" was almost $6000! I was told, too late, that the cost for something like that should have been HALF of what we were charged! The obituary was asked to be in color, it came out black and white. The sign-in book had the relatives of deceased all mixed up... my nephew got that fixed later. The first picture that I used for the DVD had a large stain on the upper part of it and I was told they would photoshop that out... well, they didn't. Plus, later, in a conversation with my sister-in-law and my nephew, I come to find out that someone from the funeral home was calling them up because the home had forgotten to charge them another $450 for something else about the services! Luckily, she had the long detailed receipt, which was also basically a contract because it had to get signed at the bottom by whoever was making the arrangements. So she told them that if they kept calling her, she would charge them for harassment and fraud. They stopped calling immediately. Shame on you for taking advantage of people!

My mom and dad where in a fatal car accident and my mom had passed away. Since the beginning they were horrible to work with. Hidalgo County does the autopsy at this site and I believed that they had to be prepared and sent to Washington State where my parents lived from Ceballo's. They transported my mom with no clothes on and when she was received in Washington her body had been badly mishandled and not cared for. When my dad died I found out that I could transport the body within Texas instead of using Ceballos. I sent my dad's body to Ric Brown Funeral Home in Texas and then transported him to Washington. The experience in between both of these places where night and day. I was charged $2200 to embalm my mom and this included a "discount" I was charged $1200 at Ric Brown without any discounts. I had my dad over in Washington in 2 days, and my mom arrived one week later. I received my dad's death certificate on week later and my mom passed and have not received anything since. With the experience that I had at Ceballo's I would highly recommend you look for another funeral home. They are very expensive and do low quality work. Like I said Hidalgo County does their autopsy through here, so if that is necessary you can transport the body to another funeral home after the autopsy is done. It will save you a lot of headaches.

I've never been treated with such disrespect in my entire life. I just lost my father today and called to try and make some arrangements. The man on the other line literally had no remorse and was yelling asking me what I wanted, basically wanting me to get to the point. I have never lost a family member so obviously I had questions which seemed to have been bothering him. I told him I made a mistake even calling and he basically told me he did not care and hung up. I do not recommend this place to anyone.

4 hours is not acceptable for picking up a loved one. Attendant , Alex was very rude. No consideration for family. Because of his rudeness we made arrangements with another company.

Actually, 1 star is too much. If there was an option of no stars I would choose that. M was the most rude, unhelpful, and uncooperative person we had to deal with in a moment of grieving. His unwillingness to work with the family and the consulate was unbelievable.

Translated by Google Very rude especially Linda . Original Very rude especial Linda .