Flores Funeral Home

I would reconsider doing business with this funeral home. The staff is unprofessional and inappropriate, and was such an unpleasant experience. There were many things that I would like to complain about, but I will focus on one. The older lady that works in this location was beyond rude and unprofessional. The lady kept on making inappropriate comments to us about her buying a truck and about the amount of people dying of COVID while my family is grieving but what pushed me was her telling people to leave 30 min before the services were done. She went into the room to turn off the A/C and asked us to leave and picked up trash around us asking is this yours We were trying to say goodbye to my father but were rushed by this old lady. They were behind schedule and didn’t have the room ready for my dads viewing, and they wanted us to leave early.

During our time of mouring they were very eager to help us get everything ready something my mother had already planned for but we were definitely not ready for. During the service we encountered several things that a family in mourning shouldn’t have to be dealing with because of course it’s their job and that what my mother had planned for already. No communication whatsoever between the funeral director and the service director and the secretary .... They definitely lost our family’s business too bad that’s where my mom had already planned it. But soliciting during a family grief is not too good for business if you ask us.

If it’s possible to rate this place without stars I would do so. I’ve never had to deal with such unprofessional people in my life as my family did these past couple of days. You’d think that paying people who’ve run a business for a century dealing with funerals they’d have everything in order and a mourning family would have one less thing to worry about. The prayer cards they provided had the WRONG NAME AND DATE OF BIRTH / DEATH. How do you make that type of mistake ? Thankfully my cousins and I had made another set of prayer cards with THE CORRECT information. After bringing that up to what I’m guessing is their “designer / technician “ he said they’ll send out new ones with the correct information but they had printed them in house. Not only that this lady that worked the night shift came in during the service with a trashcan and switched off the main lights at 8:45 when the service didn’t end until 9. My family wasn’t ready to leave yet as we thought we still had time to say a goodbye. That day we had asked if the floral arrangements would be delivered with the casket to the church and they assured us they would but the following day they weren’t. When we called to ask why they said “We didn’t know how” so we had to go DURING the other service to pick them up ourselves and bring them back. Not to mention the lack of communion Rick Silva has with his secretary , or with everyone in general. I had called twice to ask about a pin we would be needing to get our grandmas finger etched into a necklace and the secretary told me to call Rick. When I did he said he left it back at the office and he’d call ME BACK with the info. It was 10 minutes before I called and when I asked if he had them he switched his words to say that I HAD TO CALL THE MAIN OFFICE TO GET THEM AS HE ONLY WOULD CALL TO MAKE SURE THEY GAVE THEM TO ME. So after hanging up and I had to call the main office again and get the info all while the church service was going on because someone who said they’d handle the details so we could grieve didn’t. It’s a bad business when you have to tell people that run said business how to do their job.

Although all our points weren’t commented on I would like to take the time to respond to your response. All it takes is some sympathy from funeral home and yes even though it’s not your loved one you have to be human and just allow the families to mourn the last minutes they are going to be with their loved one. Turning the lights off 15 minutes before and actually going around the benches telling the family you “have to be out by 9” so make sure you pick up the trash is not very professional. Whoever that lady was needs to have more respect for the family’s time. I for one could have told her something but out of respect for her age and respect for my mom who taught us not to disrespect our elders I didn’t. But her actually turning off the light at 8:56 and leaving them off really !!!!! Also the man that stepped on the grave, yes we understand space and all that but wasn’t it better for him not to respond at all. I don’t know but we think it was. Sometimes no answer is a better answer. Also telling guests that show up late why go if it’s late is also one of your Employees business. As a recommendation for your business you guys need to brush up on your people skills and communication skills to be able to run a better business. I’m sure you think you have a good business since you have been in it for over 100 years but maybe it’s time to update. Times are changing.

The older lady is very disrespectful, no empathy whatsoever, and literally her professional seems to be out of the window. Payment was supposed to be taken that day but stated they didn’t have anyone to process the payment. If I had a say in where the funeral would be attended this would be the last place I’d go. You’d think that after much experience in the funeral industry , they would at least have some compassion or any empathy

I want to thank Rick and his staff during this very difficult time. They were so understanding, patient and caring. Anyone looking for a funeral home with compassion NEED to contact Flores Funeral Home. They definitely made a very sad time bearable and thanks to them we were able to give a beautiful send off. Thanks again!!

Enterramos a nuestra abuela y estamos tan decepcionados con la actitud y servicio que Flores Funeral home ensenio en este tiempo tan dificil. Desde el principio fue nada que problemas que empezo con informaccion incorecta y terminio con una senora basicamente coriendonos antes de las 9 que el servicio terminaba. Estamos tan decepcionados con el servicio y la experiencia que nunca regresaremos a este lugar. Lo unico que puedo decir es si no van a tener compassion y mas que eso actuar como professionales entonces mejor de encontrar una nueva ocupaccion. We buried our grandmother today and we my family and I are extremely disappointed in the attitude and service that Flores Funeral Home has shown during this heartbreaking time. From the beginning we’ve had nothing but problems that began with the wrong information given without remorse to a woman callously trying to kick us out of the viewing before 9 pm which was when it was scheduled to conclude. This woman walked through picking up and even turned off the lights in an attempt to hurry us out. Again, we are extremely disappointed, upset and angry at the unprofessional behavior that we were treated with during a time where the only thing we should have needed to concern ourselves is grieving for our lost loved one. All I can say is if they are not going to exhibit compassion, understanding at most or at the least act the professionals they claim to be, perhaps it’s time for them to find a new occupation.

I have never had to deal with such an unprofessional place of business as I did when my family and I planned my grandmothers funeral. The people in charge do not communicate with each other about the arrangements that have previously been arranged, and spoken about in detail. I will list all the problems that occurred in order. 1- I spent over 2 hours with my cousins making a very special video with personalized details for the viewing. The day of the viewing I went in the morning to make sure that the adapter was compatible. Rick looked at it briefly and said it was perfect. I asked him if he was sure and he said yes. Then when I arrived to the viewing to connect the computer it did not work. Apparently Rick the person in charge of videos does not know the difference in adapters. He then offered to make me a free $100 video that would take him 5 minutes to create. No thank you! I do not want a 5 minute made video. I had to rush to BestBuy, DURING, my grandmothers viewing to buy a different adapter. When I returned I basically had to install the computer myself because RICK was no where to be found. 2- The prayer cards that they “sent out” to make had the WRONG NAME and BIRTHDAY. We Brough it up to RICKS attention and he apologized and said they would make them very quickly. Apparently the cards they had “sent out” to make are just cards they print in their office. Also take a magnifying glass if you want to read the prayer on those cards. 3- Then they were soliciting business from the guests at the viewing. How unprofessional can you be! People are grieving and they are asking you to write down your email so that they can give you information on their business. 4-At 8:15pm the lady/ night shift person grabbed a trash can and started walking around the front picking up trash and telling everyone that they had to get out by 9pm. At 8:45pm the lady turned off the lights and then began to mop the kitchen area when someone was still sitting in there. How rude can someone be when people are still mourning and viewing the body. 5- The following day when we arrived to the church the flowers were no where to be seen. My family had to go pick them up DURING THE VIEWING AT THE CHURCH. SO unprofessional especially because we asked and made sure the day before that the funeral home would take them to the church and they said they would. 6- At the gravesite the employee from the funeral home stepped on another fresh grave and left a giant footprint. When I told him he said “OH WELL one day someone will step on mine”. How disrespectful to say to someone who is literally burying their grandmother as he said those words. 7-The workers couldn’t even put the flowers on the grave correctly. During the process and grieving my cousins and I had to get up and organize the flowers on the grave ourselves. They just threw the flowers on the grave will the stands still attached. Overall my family is disgusted at the way these people do business. They are unprofessional and unorganized. No one knows what to do and for someone who has been in business as long as they have, and they STILL do not know the process is ridiculous.

My family is 100% satisfied with the service provided. We're so grateful to Rick Silva for his help in such a difficult time. We were comfortable and at peace knowing our girl was safe with them. Sad circumstances but Rick Silva, Veronica Flores and Rick R did an excellent job.

Very bad experience. After we spent time doing the arrangement making sure everything was in place si we can mourn in peace. We were told we could not change what was in the contract since it would void it and if you ask me they broke ao many things in this contract that they themselves avoid it. After they messed up on taking the flowers and we called all they said I cant go right now I am alone but if you come and get them we will give you a discount. Like really people get organized and allow the families to mourn without worries.