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Charter One Bank

  1. University Heights
  2. University Heights Bank
  3. Warrensville Heights Bank

Reviews, get directions and information for Charter One Bank

Charter One Bank
"At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender."
Address: 2175 Warrensville Center Rd, University Heights (Ohio) 44118
Phone: (216) 382-2403
State: OH
City: University Heights
Street Number: 2175 Warrensville Center Rd
Zip Code: 44118-3155
categories: financial service, commercial bank


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Reviews
I was in the branch today and they're busy with just 2 tellers. One of the tellers asked a man for help to retrieve something. He said he doesn't know where it is. She told him exactly where the item is. The man yelled at her that he doesn't know where the time is and when she is free she can get it. The lobby and drive thru lines are long with only 2 tellers and he was just rude.
I just left this branch and had the worst experience at any bank ever! I have been with citizens since 2002 when it was charter one bank. I actually started my accounting career at charter one bank. I went in to do an international transfer and was profiled by Branden as soon as I sat down. I am an African American female. He asked me a ton of questions about what i am buying, I told him what I was buying, he then kept asking more and more questions. I was made to feel as if I was purchasing something illegal. He lied and said he needed to get his wire book from the back, he went to discuss my wire transfer with several other workers, who then came out to I guess check me out. Branden and Travis then came back to tell me that Branden was uncomfortable doing the transfer after he researched the company and he believed it to be a scam. I told him I do not and I have purchased from this company before. Instead of doing my wire transfer I was solicited by Travis for financial planning. I am an accountant by trade with over 20 years experience and most certainly do not need a worker to make financial decisions for me on behalf of MY MONEY! Needless to say I will most certainly be closing all my accounts with citizens!
not terrible service I did not like this bank at all, I had a lot of difficulties calling customer service and I just needed help to download the application on my phone they made me a lot of questions for nothing so they told me to go to a bank branch, it took me about an hour for them to answer me and they told me to go to the bank it doesn't seem fair that you can't h do nothing lousy service honestly
Mark, the branch manager, took really good care of a complicated situation I had today. Saved me ALOT of headache.
Terrible customer service. Atrocious levels of responsiveness. Unwilling to do their jobs properly. DO NOT BANK HERE
Everyone is wonderful
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