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PNC Bank

  1. University Heights
  2. University Heights Bank
  3. Warrensville Heights Bank

Reviews, get directions and information for PNC Bank

PNC Bank
"Note: All deposits and cash withdrawals are performed through ATMs at this location. At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them. Visit the branch and talk to an expert about the next steps toward reaching your goals."
Address: 2233 Warrensville Center Rd, University Heights (Ohio) 44118
Phone: (216) 382-6900
State: OH
City: University Heights
Street Number: 2233 Warrensville Center Rd
Zip Code: 44118
categories: bank


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Reviews
We have been using National City, now PNC, for 22 years. We were given no notice that the bank was moving to an ATM only model and I drove up to find no tellers and the teller windows drywalled up. The closest branch is now 15 minutes away in either direction. When I went to one of the closest locations now and explained to an associate that we were given no notice, she insisted twice that we were mailed a notice. We don’t receive a paper statement, so we would’ve noticed any communication from the bank.
I want to thank Donna who assisted me yesterday with the new video banking system. I had a lot of checks to deposit, and she guided me through the entire process; my video teller, Keonte in Alabama was also very nice. I could tell customers were quite stressed about the changes, but Donna remained professional and friendly; great customer service.
I've never been thrilled with PNC but this branch has always been able to provide the services needed for a business account at minimal inconvenience. Today I went in to address three items and I was told that they were now a "Solution Center" and unable to actually provide solutions to the three things that I needed to accomplish -- instead sending me to a branch 15 minutes further away. Passing no fewer than 6 full service branches from other banks along the way... Seems like I finally have a good enough reason to move this account to a bank that actually, you know, provides banking services at a convenient location?.
This branch is getting rid of physical tellers and exchanging them for this very inconvenient video teller system. If you, like me, have a hard time standing for very long times, it is very inconvenient to try to feed all of your IDs and transaction information into a dispenser. Very inconvenient for people who are physically challenged. Besides, I needed someone to assist me with all of the questions being asked, so it would’ve been just simpler to have a physical teller. I was just trying to cash a check. I won’t be returning to this branch.
I give it nothing I was at the atm I would let deposit cash so went inside worst Miele I could have ever done. I never go inside banks but when I arrived inside two of the were talking so I stood there I didn’t mind but when the rude teller that’s sit on the left said can help you she had crumbs and food particularly all over her face desk disgusting. Then when I asked I was trying to deposit money in the atm she says ok annnd so I’d rather deposit in here after that she started to just be very nasty and rude because I didn’t write my card number down correctly
Had a problem with depositing money into the ATM. A man named Sunnie assisted me with the issue and he was very helpful and polite.
Avoid this branch. The employee, who was apparently visiting from another branch on a Saturday, could not do a simple task right.
I've been a PNC customer for years. I rarely have a need to go inside or even do any personal banking. However I will say today I needed some management Charles was his name assistance but decided against it because of the behavior of the manager. It was the worst display of leadership I've ever seen. He was agitated, unfriendly short with his very kind workers who were clearly trying. I know being under staffed is the world right now but a smile and a thank you only takes seconds!!
All the female employees here are extremely unprofessional and do not carry a sense of urgency! Every time you ask one of them a question it seems as if they catch an attitude with you for simply doing their job! This branch has to be the slowest of all Pnc bank locations around. If you come here plan yo spend 30+ for a simple transaction!
I have to make work deposits here everyday, the drive up is the worst! Sometimes sitting here 10 minutes waiting for someone to acknowledge that you are here. What makes it even worse is when you are trapped in line with someone in front of you and behind you so you can’t even leave.
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