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Coach

  1. Palo Alto
  2. Palo Alto Shopping Mall

Reviews, get directions and information for Coach

Coach
"Coach is a global fashion house founded in New York in 1941—a leader in leatherware from handbags to men's wallets and women's shoes. Inspired by the courageous vision of Creative Director Stuart Vevers and the spirit of our hometown. Stop by the store location at 660 Stanford Shopping Center, Palo Alto, CA 94304 and get your bags customized, repaired, pampered and more. Need a little inspo? Check out our Handbag Guide. We've got your backpack and clothing needs covered too. Just give us a call at 650 327-1772. We can't wait to welcome you in."
Address: 361 Stanford Shopping Center, Palo Alto 94304
Phone: (650) 327-1772
State: CA
City: Palo Alto
Street Number: 361 Stanford Shopping Center
Zip Code: 94304
categories: shopping & retail



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Reviews
Was personally offended today by their treatment. One of the female sellers told me they sold me something “by mistake” and would not sell another one. Definitely gave me a condescending look. I’ve never been so insulted by a store before. I’ll mention this was after another seller was nice and helped me out. Shame this is the way they treat costumers, especially when the store is empty.
Went in to buy some cologne, after looking at it on the online store the day before. Derrick One of the transfers from SF Coach in Union was wonderful! He showcased all the new and past mens wear they had available at the store. Tried on a couple and I think I’m sold on one of the pieces they have. Definitely one of the better experiences I’ve had at these type of stores and would definitely recommend anyone stopping by for a visit.
Amazing staff! So thankful for Rebecca’s help shipping the last 8.5 Juliet boots to my house! It was a really great expierence. I was feeling so sad that I wouldn’t be able to get a pair as they were almost sold out. I left the situation feeling so excited. I’m thankful for Tracy at customer support connecting me to this store.
Friendly staff! At stores like this you have to know what you want! If they do not have what you want then you need to find something else to get or have what you want ordered. Otherwise do not waist their time because they wanna make easy sales! My advice is to browse online and then see it at the store and if it for you then buy it! If not no big deal just move on and do not waste luxury goods sales associates time!
Current sales persons are not nice compared to the previous ones
I loved the customer service here, I was looking for a specific item and they didn’t have it in all of Texas so I got in touch with this specific store in California, Nicole was the one who helped me . Super nice and professional.
Although I personally didn't purchase anything. I did have a lot of questions and they were very helpful. Super friendly. Overall good customer service.
Extremely discourteous customer service on Friday 09.18 - no welcome, handed the bag over and walked off, thought the price was "ballpark 500". Rude, ignorant Coach staff - will not be returning.
Love, love, love this store! Great service, incredibly helpful, wonderful return policy. Willing to clean my items cheerfully. Thank you Coach.
Monday morning is probably not the best time to go. The stock is low and the employees seem occupied. As a frequent customer other days are usually better.
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