Commonwealth Health Wilkes-Barre General Hospital

A very broad question. The two who initially received you and asked you to sit and wait need to work on being more polite. It took 45 minutes to be registered. Only 1 out of 6 stations was operating. The person who did the actual registration was good. The technical nurse who performed the echocardiogram, Paula, was excellent!

I was admitted here on Sunday and I had a nurse on my floor. I was in room 254 She is amazing. Her name is Ali little short nurse with so much compassion and love in her heart. I can’t believe that there was somebody as sweet as her. Thank you Ali so much for all that you have done today. She was not my nurse, but she brought me Italian ice anyway thank you Allison and God bless you always honey. I hope that you get to see this

Dr Mouallem is outstanding! He is so thorough and explains things in such great detail to my 93 year old husband and I. He takes all precautions for our health. His expertise plus his kindness is exemplary!

Had to go to the Emergency Room in Wilkes-Barre in room Fast Track 29, on September 9th 2023...with my youngest, the only person to come and see me was the woman from Registration. In two and a half hours of waiting. No one came to see if my son needed anything, there was blood on the floor also. I am not pleased to say the least. If I could give a ZERO Star rating I would!!! We are talking about a five year old with a damn concussion! Two hours went with no word from no one.

The surgical staff, nurses, anesthesiologist, etc, were all extremely nice and knowledgeable. Once I went to the recovery room on 7th floor the staff were equally as great. I felt that I received top level care yesterday.

The service at the facility lab was great. Patient Portal where you are supposed to be able to access your records is down. Yes there is 24 hour help, but they can only tell you Patient Portal won't be up , sorry. After several phone calls I was given the number to medical records department , and the representative who assisted me was most helpful and able to help me access Patient Portal, which apparently finally went up. I was very happy to get my lab report.

You have a wonderful hospital. Well organized and a staff that seems to care about our well being. I must mention an ER nurse, named Chris. His strong observations, quick wit and speedy actions, saved me from a dangerous situation. My thanks to everyone.

Great experience! My nurse after my procedure was very knowledgeable about my procedure and was a great person all around. I want to give a huge thank you to Leah V, LPN for taking really good care of me. She made the situation I was in a lot more bearable. Every Hospital should have a lot more people like her on staff.

Very good experience. Very busy at same day surgery center. I had a cyst removed and I was very anxious about surgery but it was fast and completely removed. Everyone at same day surgery center were very professional and positive. And the nurses were very helpful and supportive. Dr. Palumbo is excellent orthopedic surgeon. Thank you to everyone working that day for the excellent care. I’m healing very well after one week.

I had a STAT abdominal ultrasound done on a Friday. I was scheduled for 3pm and they took an emergency infant in before m, that was fine but then they took a man scheduled at 4pm back before me and that irritated me more. I didn't get out of the hospital u til almost 6pm. My ultrasound tech was amazing, great bedside manner and over all good person and good at her job. It is now 5 days later and I work at the ordering physicians office and we have yet to get the results, when we fax a request they fax back in process, when the office or myself call and ask for them to be faxed to us they say they aren't ready yet they are still in process. Come on and get yourself together it was STAT due to severe abdominal pain. I have recieved patients results for ultrasounds done at the same facility less then 2 hours after they have them done.