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Reviews, get directions and information for Coral Trace Health Care - Consulate Health

Coral Trace Health Care - Consulate Health

About

Consulate Health Care is a national leading provider of senior healthcare services, specializing in post-acute care.

Description

Consulate Health Care is a leading national provider of senior healthcare services, specializing in post-acute care. We offer services ranging from comprehensive short-term rehabilitation and transitional care to Alzheimer’s and dementia care.



"Coral Trace Health Care was created was created with a vision for transforming the way that people think about skilled nursing and rehabilitative care. Through the incorporation of innovative technology programs and a strong focus on the people that make better clinical outcomes possible, Nspires mission is to create a new culture of care.We dont just talk about making changes in healthcare, we are at the forefront of the change. Our staff are our primary source of knowledge when it comes to improving the patient experience, and together, we are working towards one goal of inspiring a culture of innovation, excellence in service, and an aspiration to become the new standard in post-acute care."
Address: 216 Santa Barbara Blvd., Cape Coral 33991
Phone: (239) 772-4600
State: FL
City: Cape Coral
Street Number: 216 Santa Barbara Blvd.
Zip Code: 33991
categories: senior center, retirement & assisted living facility, nursing home


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Reviews
Every single staff member is kind, professional and dedicated to the patient’s well being at Coral Trace. The rooms are spacious. Facilities are spotless and well maintained. Therapists are expert, patient and professional. If you find yourself in need of recovery after surgery or illness, you can’t find yourself in a better place. Your every need is catered to with cheer and a generosity of spirit.
Very run down. Being out of state, I would call and never get anyone to answer the phone. In the off chance I did, I was treated like a bother. When I flew down, staff broke OHSA laws by not having a full wheelchair and I was told “she will be fine, just put one leg across the other”. I was also told when I asked to arrange for transport to the car “you can do it yourself by the social care case worker”. Then, when we moved mom to a better facility and needed the paperwork, we were given another patients records a HIPPA violation. I was told “it happens”. When confronted that this isn’t ok, they were very defensive and rude. Please don’t place your loved one in this location! The only kind person was the manager after I demanded a meeting and the receptionist. Ridiculous treatment of patients and family members
My mother was there for a couple of weeks. I don't know why there are all these wonderful reviews I thought the staff was horrible. The nurse would never answer any questions I had. The place smells like one big toilet which makes me think that they are understaffed and not caring for other residents. I could not visit because the odor would make me gag and sting my eyes. The receptionist was to busy talking about nothing with someone while we waited for service and then she was rude. The PT department ordered equipment that is not necessary for my mother. Never again. The last place my mom was further away but had none of these problems. If she needs rehab again she won't be going there! Discharging her was unprofessional and paperwork was missing.
Coral trace has had my mom for about 8 years now and has been like family. I had been there visiting several times a week for those years until Covid came and never did I see anything I didn’t like. Always pleasant always clean and my mom calls it her home. The care has been right on top of it with any concerns and always keep me updated. Wouldn’t have her anywhere else.
I was so impressed with the office staff, rherapists, nurses, and CNA's. The facility is very clean. Upon my mother's admission I was greeted by guardian angel, April. She handled all my concerns immediately, and really listened and answered all my questions. The therapy center is phenomenal. Mom got strong and came home...unfortunately, life happens and she fell. I immediately told the Dr's at the hospital that I wanted her to go back to Coral Trace. They told us upon her 1st discharge that we would be more than welcome to come back if we needed help again. I felt so comfortable knowing she received the best attention and care that's why I chose to send her back there. I definitely recommend this facility to anyone. The office staff are cheerful and welcoming. The nurses and CNA's continually check in on the patient. I cannot say enough good things of the therapy. So here we go again...mom is in a great place for recovery. I hope this review is shared with the staff. They deserve to hear the positives of our experience. Thank you Coral Trace!!!
I’ve been interviewing facilities on behalf of a loved one who needs additional care, and after touring Coral Trace, I was extremely impressed. Namely, a professional, welcoming staff and inviting atmosphere. Great first impression. I would recommend to anyone researching care facilities for their family or friends.
I love Coral Trace, from the time you walk through the front door to be greeted by the best receptionist anyone could have Fran to the wonderful Director, DON and Nursing staff!! My mother has turned around 100%. She went there a very sick woman and is now feeling great and looking good!!!
I have been an employee since September 2013 in this facility and with Consulate for 11 years this month. This facility from the moment the lobby doors open you will be graciously greeted by our very own Fran Provenzano Director of first impressions as her so deserving plaque states. This is definitely one of the most welcoming warm environments you will ever step into. From the holiday decorations, to the smiling faces, to the knowledgeable staff, to the understanding supervisors, it is just an excellent place to work. There is no other place I'd rather spend my days then here with my 2nd family.
I want to start off by saying I am a Medicaid provider, I am a social worker for the developmentally disabled. I placed my father at this location because out of Consulate sister facility or Coral Trace in Cape Coral payor is Medicare Well Med/United Healthcare. I had previously researched this facility in 2016 when my dad had a stroke for rehab. I opted to do PT at home. Since then the reviews have changed due to Coral Trace employee’s have rated this facility high! In the hospital the rep from Coral Trace said yes we are working on that! Literally it’s the employees bumping the rating up! My dad was there less than 24 hours and I literally removed him from the facility by telling staff I was “jail breaking” him out! They laughed and thought that was a funny phrase. The nurse that my dad had on admission was like RN Ratchett, she was old crabby and had horrible demeanor! They are writing on scrap paper and on anything put official forms! Based on the screaming patient with dementia across the hall and the poignant stench of urine from the top of the hallway I was certain I had made a mistake! Do yourself a favor and run far away from this facility! There are staff that care I am sure but if you truly care about your family member don’t leave them here! Do your research! There is no way that the rehab patients should be in with the ones with a long term admission! It’s traumatizing and it’s uncomfortable for the patients. The equipment, beds and bedding and the lighting is from the Stone Age! I did not see any abuse, neglect or exploitation however if you do please call 1-800-96-ABUSE to file a report! You can remain anonymous!
My brother is here and pushed the call button for over an hour with no response the light does nothing but flash no sound at all to alert the staff of the need for help after being there for several hours he was given only one pill of his meds as opposed to the 2 every three hours at the hospital. My wife and I called a total of 9 times until someone answered the phone and the best they could do was say we will go check on him at which time he was told they would say something to the other nurses. This is not the way a healthcare facility should be run. Even the administration seems uncaring.
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