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Cracker Barrel Old Country Store

  1. Trussville
  2. Trussville Restaurant
  3. Trussville Bar

Reviews, get directions and information for Cracker Barrel Old Country Store

Cracker Barrel Old Country Store

About

Quality breakfast, lunch and dinner menus featuring home-style foods and a retail store that offers gifts, music and packaged foods.

Description

Cracker Barrel Old Country Store offers a friendly home-away-from-home in its stores and restaurants. Guests are cared for like family, enjoy home-style food and unique shopping - all at a fair price.



"We share warm welcomes and friendly service while offering guests quality homestyle food and unique shopping – all at a fair price. Guests are cared for like family. We strive to bring value, convenience and variety to our menu—whether it’s an iced latte enjoyed with breakfast that’s served all day, a meal offering a lighter twist on a homestyle favorite or one of our popular meals like chicken n’ dumplins. Come visit us soon as we think you will like our Southern cooking and merchandise in our store."
Address: 4710 Norrell Dr., Trussville 35173
Phone: (205) 655-8498
State: AL
City: Trussville
Street Number: 4710 Norrell Dr.
Zip Code: 35173
categories: new american restaurant, breakfast & brunch restaurant


Opening Hours

Monday: 06:00 - 22:00
Tuesday: 06:00 - 22:00
Wednesday: 06:00 - 22:00
Thursday: 06:00 - 22:00
Friday: 06:00 - 23:00
Saturday: 06:00 - 23:00
Sunday: 06:00 - 22:00

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Reviews
I had an excellent meal here. My server Aubrei was great. She made sure I was attended to. I had the sweet and smoky chicken strips which were great, along and dumplings. I also had the pancakes which were light and fluffy. No complaints here I will definitely visit again for the same service and quality food
First and last time that order food for pickup, been waiting for more than 40 min while my food was ready at the desk I asked several times if that was my food and every single time instead of check the name, the young lady at the front kept telling me that isn't my order because the kitchen is too busy, after the 40 min another staff member hand it over to me saying, yes this is your order which was already cold. Need to put more attention to the costumers isnted of hanging around. No silverware either
The Cracker Barrel is one of my favorite places to visit when I'm traveling. I Enjoy their gift shop and always find something that I like for myself and gifts for friends and family.Food: 4/5
I attempted to call in an order for over 10 minutes. The front clerkAshley answered and told me she needed to transfer me to the kitchen to place the “to-go” order. She transferred me and the phone just continued to ring with no answer. I arrived at the restaurant and walked inside to see if they were busy. The restaurant was almost empty of customers. I have included a picture. I could hear my call ringing behind Ashley the front clerk. I advised her that the kitchen never answered and that was me ringing the phone for the past 5 minutes. She got on her walkie talkie and said someone needs to answer the phone for the “to-go” order immediately. Someone picked up the phone and immediately hung up without saying a word!!! I told Ashley I needed to speak to a manager. She called Bailey manager to the front. Bailey took my order and I received my small plate around 30 minutes later. It took over 40 minutes to get my to go order. This was a horrible experience.
Told the waitress the french toast was burnt and she did nothing because I did eat 2 pieces that wasn't burnt. Do better Cracker Barrel. So called manager was too lazy to come to the register. I thought I would give this particular restaurant ONE more try and was highly unsatisfied. Oh and stop giving white strawberries.Food: 1/5
We love Cracker Barrel and always have a good visit! Dependable service and thoughtful servers combined with classic foods makes it easy to recommend!
Tried the hashbrown casserole skillet. The steak was tender and well seasoned. Will definitely get again.Food: 5/5
Quality of food for our visit was 4-5 stars, issues we had were with lackluster service. +20 minutes to wait for a table, completely understandable in today's short-staffed world. +20 minutes to be acknowledged by anyone once seated. Servers occasionally walked by to take care of other tables nearby. The person who turned out to be our server must have passed by us four times without a greeting or to let us know we'll be with in a few minutes. Placed drink and food order at this time. +10 minutes our drinks and napkins arrived. +30 minutes our server disappeared into kitchen while we sat with empty drinks. Had to ask another server to prompt our server to check on us. +3-5 minutes our server arrives with biscuits and gravy and asks what we are drinking for refills. States our food will be out soon. +3 minutes drink refills arrive. +5 minutes food arrives. We asked for silverware, butter and more gravy for biscuits and chicken. Server remained visible while sweeping floor and straightening tables. Noticed she was talking on the phone using earbuds while working in earshot of us complaining about something. +25 minutes I'm out of drink again and server appears with check and asks about to go boxes and drinks. I don't know what our server was up to while MIA taking care of her tables. Others around us seemed to be unnecessarily waiting on various needs as well. Overall food was good and other servers seemed to be much more attentive to customers needs. Guess we were unlucky enough to be sat where we were.
We showed up around the end of breakfast time. There was a short wait, but not much. The hostess was very efficient with her jobs and she got us to our table shortly. The waitress Lizzie took our drink order and returned shortly to get our meal orders. She was a bundle of energy and efficiency. I had sirloin tips, hash browns with cheese, hot biscuits with jelly and butter, and cooked apple slices. I gave my wife the eggs to go along with her pancakes. We were both quite full and satisfied. We have never left Cracker Barrel hungry or unhappy. Kid-friendliness: I saw many families with children in the restaurant. There is a kids menu within the main menu. Parking: There was plenty of parking even though the restaurant was moderately busy. It was a short walk to the building. Loved the rocking chairs. Wheelchair accessibility: There were ramps to the doorway, but it may be tight getting through shop on the way to the table area.
We tried both Country Fried Steak and their Hamburger Steak...... Both were tasty, but I preferred the Country Fried Steak. Our Sides selected were cabbage, Mac and Cheese with Bacon, and Loaded Baked Potato, and the loaded Sweet Potato this one disappointed. The Rolls with butter were good. Add Ice Cold Sweet Teas.Food: 5/5
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