Wendy's - Trussville

Reviews, get directions and information for Wendy's

"Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back."

Address: 1101 N Chalkville Rd, Trussville 35173

Phone: (205) 655-5022

State: AL

City: Trussville

Street Number: 1101 N Chalkville Rd

Zip Code: 35173

categories: fast food restaurant

Opening Hours

Monday: 08:00 - 00:00
Tuesday: 08:00 - 00:00
Wednesday: 08:00 - 00:00
Thursday: 08:00 - 00:00
Friday: 08:00 - 00:00
Saturday: 08:00 - 00:00
Sunday: 08:00 - 00:00

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Reviews

Watched employee walk out to vehicle in front of us and take our order back from the car. She then proceeded to swap food into new bag and hand it to me. Then argued it was new food. Also food prepared incorrectly. See picFood: 3/5

Food quality is not what it used to be. 3-27-23 Stopped by for lunch, line wrapped around the building. Once I made it to the speaker there was a sign saying system down drive around. So everyone assumes we are to order at the window.  After waiting in line & finally getting to the window we are told that they only have 2 people working & the system is back up & we have to drive BACK AROUND & order at the SPEAKER... ABSOLUTELY RIDICULOUS after waiting in line for 20+ minutes. Poor management, poor customer service. I'm done...

I stopped to get dinner after work and the food and service was great. Even though there weren't many workers there  I still got through quickly and they were very niceFood: 4/5

After 10pm service atrocious.  Waited at the drive thru speaker at least a full 5mins before I finally called put "hello????", and then I immediately got a reply, " can u wait for a moment please?".  Lol oookay.  Hours posted show open until midnight, however, I was there at 11PM sharp. Before I even had been handed back my debit card, while I was waiting at the window, suddenly the entire facility & signs on the lot all were turned off.  I was a bit uneasy feeling with that, because I wasn't expecting all of the lights to go out at 11:10PM I was ready to flee from their lot just as much as they clearly wanted us to leave them alone.  Trust me.  The Wendy's on 280 & the one on Lorna rd are both way above the level the Trussville one is, with customer service, friendliness & quality of the food received.

I paid almost 13$ for a number 9 combo which is the ghost pepper chicken sandwich with fries an I wanted to swop the spicy chicken for a regular chicken pattie.  But I received a hamburger pattie instead of chicken.   They really need more staffing that's dedicated to their job with pricing going up on everything I just wanted what I paid for an I didn't get that from service to the food just garbage  I will never go back there.

Edit from OG: Line in Drive thru, waited..and waited...only to find out theyre closed at 10 on a Sunday. Signs removed, no signs outside saying closed though... just a line of cars. Shouldve looked i guess but they should have a noye on the window.  Look,  you're gonna wait longer than other places. But the food is always fresh and accurate,  which beats everywhere else.

Needs to be taken over by a real manager and more employees.  Inside is nonexistent now and drive thru is always long and slow, seems like only 2 people run the building.Food: 4/5

Nice people on shift when I was there. They got my order right and served me with a smile!  Kid-friendliness: They have high chairs available.

I would've left NO STARS, but it wouldn't allow me. I went 15 min outta my way because this is the closest Wendy's to me. I sat at DT for 5 min and pulled around to the window to make sure they were open. There were 3 women inside, and the blonde woman of color looked dead at me, turned her head, but never acknowledged me. I blew my horn slightly, but neither would turn around. It's a shame businesses allow this. From what I can see by other reviews, this must happen often. Similar things have happened recently here, and im fed up. I'm taking my complaint higher and hope to get something done about this. If it wasn't for us customers, they wouldn't have a job.  If anyone would be interested in picketing this site, leave a review with Picket as the first word.

They food was cold and dry. I think it had been cooked for hours. The employee at the window was rude- never againFood: 1/5

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