Reviews
CVS in general needs to get it together! This particular one stinks to high heaven. If I were a pharmacist I work for any other company than this one! Walgreens is incredible, maybe they should take note. I will also be complaining to my insurance which for some reason chooses this company over others. Must be a great deal for someone, somewhere, just not the patients it’s meant to serve.
Since when does a CVS pharmacy close daily for lunch? Went on my break and had to wait 1/2 hour for them to re-open! When they came back there were like 15 people who all go to lunch at the same time?! At a CVS pharmacy? I have never heard of a company that couldn't manage to stagger lunch breaks. I also had to go to 3 separate registers for them to process my Rx. VERY poorly managed. Won't be returning.
This pharmacy is atrocious. They have either lost or refused to refill every prescription I’ve sent here. I went days without seizure meds because they kept telling me it would be ready in 10 minutes, then magically lost the script and had to call my doctor. The staff is so horrendously rude I’m shaking writing this. Have no problems with other CVS’s… NEVER go here!
Prior to the last two days, this store had exceptional service from both the retail and pharmacy. On Wednesday, I was treated poorly by a young and lazy employee. I tried to look at Neutrogena makeup wipes but an employee was sitting on the ground in front of them, and was watching videos on her phone. I asked her excuse me but she rolled her eyes at me and barely moved out of the way. She lied about being a manager when I asked to speak to one. I asked for her name and it was Bridget. On Thursday, I came to the pharmacy drive thru to buy some Claritin D 24hr and to ask the pharmacist a question about taking them with other medications. The girl working the drive thru was the same as the one I had an issue with the day before. Today she was not wanting to help again and told me to come inside if I had any questions because I could not hold up other cars but there was only 1 car behind me. I asked her to get the pharmacist and was told that I cannot purchase the Claritin here. Again, I asked for the pharmacist and the window was shut on me for a minute. The pharmacist came to help and was apologetic about the issue. After my question was answered, the girl came back over and would not look or talk to me for the rest of the transaction other than to ask for my license. I have sent an email to corporate to look into this issue and the intolerable attitude from this girl.
Your Cvs is the worst I have ever seen. Not filling a prescription or informing the customer of a prior auth request when finding out. Then once informing him and having him tell you to fill it while he deals with insurance you ignore it and toss to the bottom. The attitude your pharmacist or manager had to those with mental handicaps is absolutely appalling
One cashier working in the pharmacy causes the line to move at a snails pace. It is a burden to customers that they will not hire more people because it should not take an hour to pick up prescriptions.
Impossible to talk to anyone in the pharmacy using their Byzantine call tree. I was a pharmacist for 40 years not CVS Martinsburg and am ashamed at such non-service.
I have had many issues, but staff has always been kind One reason I treat them with respect and don't get heated. Most folks get heated and it's all about them. Yes Medications have been wrong. Just take a moment and fix it.
You wait in line for the drive through pharmacy for half an hour and when you get to the window they put up a sign saying they're on lunch. Came back to pick up and found out they didn't put the insurance in correctly and they asked us to leave and come back. I'd 100% recommend any other place.
The lady pharmacist who answers the phone is incredibly rude and unprofessional. I underwent surgery yesterday and still have not received any medication. When calling to ask why this is, the woman responded with “I explained all of this to you yesterday.” However, I was never at cvs yesterday. She offered no help in formulating a plan to obtain my medicine and I had to resort to calling my surgeon and having him send a different prescription that I now will have to pay cash for. I fully understand rules and regulations but there is no excuse for the terrible attitude of the staff member I was forced to talk to. I will never be returning to this location due to this woman’s actions.
