Reviews
We are shopping to furnish a new house, living room, bath, & bedroom. Besides greeting us and telling us to leave our coffees at the table like children there were 4 people working in the store all sitting at their computers only one acknowledged and helped us when I approached them with a question. They didn’t have prices on the majority of their items. They weren’t very approachable and the whole experience was overtly stuffy. I took photos of the products to look it up online because that was easiest. I ended up purchasing the majority of furniture from cb2.
The furniture at DWR is wonderful. Our salesperson was helpful. After we purchased a substantial amount furniture the service was truly terrible. There were supply chain issues, of course. However, every month a hold for the full purchase price was briefly and inconveniently placed on the credit card we’d said we’d use. This went on for over 6 months. We tried to make a deposit on the furniture to avoid uncomfortable encounters with rejected a credit card over that 6 month period. DWR won’t do that. After waiting for 6 months for 6 dining chairs we received 3 boxes of 2 chairs each, except one box only had 1 chair, so we waited another 6 months for the last chair. The delivery, for which you pay, was inordinately 1 expensive, and 2 inconvenient. XPO left us a message, telling us, not asking us, when items would be delivered, often within 24 hours of delivery, so there was no time to plan. Sometimes the date was changed at the last minute. We had 3 deliveries, and it was the same each and every time. There was no ability to reach XPO, no phone number, and DWR claims no responsibility. I contrast this with Room and Board; their delivery is planned with you, and you are not told when they’ll come with no discussion, and it’s less expensive. The furniture at DWR is stunning, but I will never, ever purchase anything from this store again. For what it’s worth, this is the first review of a store I’ve ever written. You should be warned though. Lovely, stylish furniture from DWR is not worth the aggravation.
Jacob was very helpful and patient with both of us as we sat in almost every chair in the store. Took the time to explain the different material and options on each piece. We thought the quality of materials was much better than the other stores we went into in the area. Thanks for your help!
If you go to DWR, you know what to expect. Pretty much every time we come here, the staff have been welcoming and helpful. Almost every time we visit, we end up purchasing a piece from them and largely because of the staff's recommendations. They do a sale on a regular basis - that's the time to buy, if you are going to.
Lol. This is our Julia Roberts/Pretty Woman moment. We remember how DWR treated us like street trash when we explored their store for the first time a few years ago. Now we're moving and furnishing our large new home from scratch and let's just say... BIG mistake.
My experience was awesome with these folks. I bought a Herman Miller recliner from them, and I love it. Catherine was super easy to deal with and great with follow-up. Would highly recommend!
I didn't have a great experience with Design Within Reach for the following reasons: 1. I was told that the more expensive chair was in inventory and I would have it within two weeks. I went to check in on the order and it turns out that wasn't true and the Account Executive told me a story about their systems etc. that simple didn't add up. 2. There was a less expensive model of the chair that the Account Executive didn't tell me about. 3. I started recieving junk mail within a week, even though I opted out of such requests. When I brought these items up to the sales team they told me it wasn't their fault and they couldn't do anything to help me. I told them, that with out even a gesture or "Sorry I messed up" I would not shop their again. They really didn't care. I should have went to Herman Miller directly.
Came in for a healthy purchase and Aimee made it fun, timely, and easy. I got exactly what I wanted and she helped me navigate some shipping delays. She is amazing and knows how to please the client. Will definitely work with her in the future!
I went here to try out their office chairs and was really happy with their selection. There was at least 10 different types of Herman Miller brand chairs that you could test. The sales representative Dayeana was very knowledgeable about the various functions and adjustments on the chairs and was able to help me pick what best suited my needs. The rest of the store feels like a high end furniture showroom that has a lot of cool other pieces. If you're in the market for buying a Herman Miller chair this is the place to go!
Truly great pieces. Customer service post purchase is poor and even rude, but a shout out to Natalia who was the helpful exception. Be aware that if you buy a floor model there is no assistance getting it off the floor to your home, and there is no loading dock. Bring a truck and strong friends, because you’ll be carrying whatever you bought out the front door and down the block to wherever you managed to find parking. My advice: go there only to look, do not buy floor models, order everything online yourself so that it’s delivered to your home directly.
