Dollar Car Rental - West Palm Beach

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"Discover flexible travel options for your family at Dollar Car Rental - West Palm Beach International Airport. Learn how you can save up to 15% off the base rate by pre-paying for your rental car. Get premium rentals without the premium price tag with Dollar’s Prestige Collection — perfect for a getaway, business trip or family vacation.Descubre opciones flexibles para viajar con tu familia en Dollar Alquiler De Coches - West Palm Beach International Airport. Podrás ahorrar hasta un 15 % sobre la tarifa base al pagar por adelantado tu coche de alquiler. Disfruta de alquileres premium a precios asequibles con Dollar's Prestige Collection, perfecto para una escapada, un viaje de negocios o unas vacaciones en familia.."

Address: 2600 Turnage Blvd, West Palm Beach 33406

Phone: (866) 434-2226

Website

State: FL

City: West Palm Beach

Street Number: 2600 Turnage Blvd

Zip Code: 33406

categories: car rental

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Reviews

Always rented thru dollar or thrifty down here when I visit West palm Beach and always had excellent service even when they were low on stock. Today I flew down for a medical emergency for a family member and on the verge of tears I asked to cut everyone in line so I could get to the hospital as fast as I could and immediately the person at the kiosk pointed me towards the manager was at the hertz side and she called someone immediately to process my rental. I was out of there in 5 minutes and on my way to the hospital... I appreciate the compassionate staff for this immensely. Thank you all I wish I could have gotten names but obviously wasn't in the right state of mind.

I will never rent a car from Dollar again. Similar to many others we were given an absurd 2.5 hour wait time and told to take an Uber and go directly to the facility later on. I decided to go the following day as I had just settled my two small children for the evening. I rented a 7-passenger SUV but was given the keys to a 5-passenger small SUV. When I went to inquire about this; the gentleman said they are the same size. Anyone with eyes could have spotted the huge difference between the vehicles. He also told me if it I wanted I could try again tomorrow to see if something larger was returned. Miraculously after almost in tears they found me a larger SUV. No one should have to be toyed around with; I completely understand things happen that are out of our control. This entire ordeal could have been handled so much better. Send out a text or email letting us know of delays. I also did not appreciate the woman at the airport counter that was rudely speaking to customers waiting and disrespectfully engaging with others while my children were present. She wasn’t even the person anyone was dealing with she just randomly popped in mid conversation. It was all so poorly handled from start to finish.

Normally a great experience here at the PBI airport...but today was just told after having made a reservation 3 weeks ago to pick up my car at 12:30.....I will have to wait two hours for a car because there are none here. COMPLETELY UNACCEPTABLE.....................UNPROFESSIONAL....and so disappointing    UPDATE.. It took 2 hours and 35 minutes to come up with a car for me.  I had rented a small SUV. I have worked with the same woman at the counter the last 5 times I've been here who had no problem upgrading me to a slightly larger SUV if there was not a car available and was happy to do so. This gentleman refused to try. I asked to speak to the manager in charge and was told she could not come out and talk to me because she was too busy and when she got through with whatever she was working on then she would try to see me. Of course I never saw her The only person who tried to help me was a young woman working outside taking in cars that were coming in and trying to help find me something. Kudos to her because she was as nice as she could be and very respectful unlike everyone else I had spoken with. I am down here every other month for a week to 10 days and always rent a car and I doubt I'll be using Dollar anymore. There were at least 10 people in line when I was getting ready to leave and they were telling those people that would be a 2 hour wait as well. What a nightmare. I got in from my flight at 12:05 and I left at 10 minutes to 3.  And on top of that the car smells like cigarette smoke and the seats were dirty. What a shame. And by the way everyone had to wait outside for their cars in the heat and it was around 97°.

Stay away, this was the worst car rental experience. We had a prepaid reservation,  arrived at the counter on time and were told it would be at least a 3 hour wait for a car. They were rude and offered no apology. The manager was horrible, and said she did not care, it was not her problem, and that Dollar would do nothing to compensate for the inconvenience. I bet they would charge me if I returned a car 3+ hours late.  After reading reviews this is normal for PBI Dollar and Thrifty.  This is a management problem not an inventory problem. Don't accept reservations if you don't have the inventory. The employees also need customer service training.  Had they been polite and offered a discount for the lost time or a voucher for food while we waited we would have been happier. Instead we took a taxi to the hotel.

I rented a ford focus for 1 day. It was ok for what I needed. I returned the car the next day and spoke with the Guy checking me in and ask, “is everything good?”.  He acknowledged and said your all set and sent me a receipt for the 89$ I owed.  I left pleased with the transaction.  Unbeknownst to me some time later I received another bill fir 400$ for an “outside wash”.  When I discovered this I contacted dollar which wasn’t easy and they told me I had to go to the place where I rented the car. Fortunately I wasn’t traveling in and was now back home in a different state. I went and spoke with the manager who argued it was because I smoked in the car. I nor anyone in my family smoke.  She called in the service guy who mumbled and said the car smelled like smoke. He by the way reeked of body odor and cigarettes. I pointed out this and that their findings are completely subjective. She said I’d had dispute this before the car went back out. The car turn around scare from hours to a day.  I called my credit card company and they requested the original receipt which I sent and then the original contract  which I sadly hadn’t kept, and the the information on how the car was cleaned. Dollar stated none of these documents were available to me any longer.  In the end I was stuck with the 400$.  Buyer beware.  Make sure you get in writing the car you return is clean and has no issues.  I will be reporting any car I rent from anyone that it smells like smoke when I pick it up- it’s all subjective anyway.

If I could give zero I would. 2-3 hour wait for a car at 10:45 in the morning. They didn't care and not accommodating at all. I don't understand how a car rental service doesn't have the cars available to actually RENT at the times set. Why give the option if the car isn't going to be ready not even close to being ready when you get there. Also if it's a 2 hour wait let people know beforehand. This wasn't just us but everyone who went there and to Thrifty as well. Don't use them. Spend the extra money and go somewhere else that'll actually have a car ready to rent and not ghost car that's going to appear in 2-3 hours.  UPDATE: My family and I are STILL waiting for our car. Apparently Casper the Ghost and friends are still whipping around in all the cars you have available. Anyway seeing on how I can't respond to you're message I'll update it here. You say you're "sorry" and that you're "striving to improve" and here I am still 2+ hours without a car. Also I looked at other reviews that people have posted on here and this has been a problem for the past 3 months. So no, you have not "strived to improve" because if you did then people wouldn't have had this nightmare of a problem for the past 3 months or longer. Also I've been to other Dollar Rental places and they have been fine. But this one is an absolute nightmare. Something needs to change. Either tell Casper and Friends to have the cars available when they are SUPPOSED to because what is the point in setting a time frame to pick up the car if that doesn't even matter. Or I guess the other option would be to hire new management that is timely, cares about the customers, and isn't going to let Casper the Ghost and friends play with the cars.

ABSOLUTE WORST COMPANY EVER!! Made reservations several days in advance as I was traveling with my 4 mo old infant. When I arrived I was greeted by one of the rudest humans I have ever interacted with Sara who informed me they did not have any vehicles and it would be several Hours before they had one. I was advised to check with other companies. I then located a vehicle with another company and I then returned to let Sara know she could cancel my reservation and I then requested a refund since they charged my card at the time of reservation, at this point Sara began to yell at me stating she was incapable of performing such request. I then asked to speak with a manager but was informed they did not have any managers on site and she would not provide the contact information to get in touch with one. I am unsure of why any company would run a business in this manner nor do I understand why they would hire such awful human beings to be the face of their company in direct contact with their customers. Not only will we NEVER do business with this company but we will also be terminating our corporate contracts with them IMMEDIATELY!  We STRONGLY discourage anyone from booking with this company in the future. If we could score them negative stars we would.

OMG! This place is horrible! I had a reservation, waited for a vehicle and then they ended up giving the vehicle to someone else who came after me; sorry doesn’t cut it. Now am here waiting for a vehicle that just came in. As soon as I open the car door, I was about to have an asthma attack from the extensive cigarette smoke. They don’t clean or air these vehicles out. I swear if it triggered my attach, I would’ve sued them. This is ridiculous. I have been here over an hour waiting while everyone else got a vehicle and left. Now they tell me I have to wait long for a vehicle. They need to be locked down and revamp. Never renting from them again. If I could give zero stars, I would.

Slow and don't seem to care about customers. The car that they said was mine wasn't what I had as a confirmed rental. Had to wait around another 20 minutes while they found a car to use and transfer the paperwork. Have to say though that the return process was 100% better. In then out, no problems.

Car company divulged wrong location of counter and car pickup .  I  Arrived...Extremely long line that was not moving.   Whisper down the line revealed they had NO CARS for people who had reservations    Not one customer service rep approached the long line to explain anything.  Customers were left Clueless. There was total disorganization.  The pace of service was comical.  People were left sitting outside in the heat waiting 2-4 hours to get cars because there was no room inside because of the long lines.  I would have rated this location a zero   I was fortunate to find another car elsewhere   As a travel professional I would not recommend Dollar Thrifty Hertz at this location.

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