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Elliott's Ace Hardware

  1. Elm Grove
  2. Watertown Store
  3. Waukesha Furniture Store
  4. Grove Hardware Store

Reviews, get directions and information for Elliott's Ace Hardware

Elliott's Ace Hardware

About

Elliott’s Ace Hardware is a family owned business with 4 locations in Elm Grove, West Allis, Pewaukee and Muskego, Wisconsin.

Description

We opened our first Hardware Store in the Village of Elm Grove almost 60 years ago. From the beginning, we’ve worked hard to always have what you’re looking for, sell it to you at a fair price, and have employees who are knowledgeable and helpful.
We now have 4 locations in neighborhoods throughout Milwaukee and the suburbs. The employees of our Hardware Stores deliver legendary customer service every day…in hundreds of different ways. We invite you to stop by and see for yourself what we’re all about. And why we’ve been Milwaukee’s #1 Hardware Store since 1957.
The Elliott Family



"Locally owned and operated, we opened our first hardware store over 60 years ago. From the very beginning we've worked hard to always have what you're looking for, sell it to you at a fair price, and have employees who are knowledgeable and helpful. We're the Hardware stores with as much knowledge as stuff! Stop by one of our convenient locations today in Elm Grove, West Allis, Pewaukee and Muskego."
Address: 15340 Watertown Plank Rd., Elm Grove, Wisconsin 53122
Email: moc.ecattoille@bfttoille
Parking: Lot
State: WI
City: Elm Grove
Street Number: 15340 Watertown Plank Rd.
Zip Code: 53122
categories: home improvement, hardware store


Opening Hours

Monday: 07:30 - 20:00
Tuesday: 07:30 - 20:00
Wednesday: 07:30 - 20:00
Thursday: 07:30 - 20:00
Friday: 07:30 - 20:00
Saturday: 07:30 - 18:00
Sunday: 09:00 - 17:00

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Reviews
The customer service from this store and the complete lack of follow-through by ACE indicates that it could be a more helpful place. I placed an order for delivery from the store nearest my house because it offered free delivery. When the order was delivered, it was dropped off with the top of the box open/cut off and exposed not something I can wrap and give as a gift. How many people could have caught this? The experience gets even more strange, especially when I entered the store. I emailed presumably the store’s namesake, Mr. Elliot, but he never replied: Hi Mr. Elliott, It would help if you were aware of how your employees handled this. When I walked in with the box to return, the two women at the front asked me, "Do they know you're returning it like that?" From the start, Elliott Ace Hardware staff and management blamed me for this. The manager, who eventually accepted the return and handled the situation, never even apologized for what happened. The delivery driver accompanied was present for this return as well. Until he spoke up and said, "I wondered if that would be a problem," she was cold, suspicious, and thought I had scalped the box. I've come to accept that customer service is a lost and dead art, but I certainly don't appreciate being made to feel as if I did something wrong. There was no apology or sincerity whatsoever in how Elliott Ace Hardware staff handled this. I remain angry about how I was treated by the staff from start to finish here, and You should know how your team dealt with this. Let me also clarify that I'm not writing to you to get a discount or refund. Owners and management should know how their staff treats people and use situations like mine as a training opportunity, in my opinion. I paid for the product I received. Unfortunately, the manager and front-end staff made me feel I had done something wrong, and I inconvenienced them by returning a delivery that should have never gone out. Best wishes and Merry Christmas, ---- 12/27/2022 Update: The store responded with lies. 1 SET UP was NOT requested or indicated. 2 I was at work when the delivery was made and therefore no one was home to tell them not to set it up as their response claims, nor did you bring the opened back back with you. 3 I am the one who brought the open box to your store where your ridiculed me for attempting to make a return with the box in that condition. Your damage control is to lie? Why do you think I was "very satisfied" when I picked up the order? No one followed up or spoke with me about it - the cashier who handed me the intact box didn't and I wouldn't expect her to. Someone named Mike reached out on 12/20. I called Mike back twice, but was told he doesn't have a voicemail and no one wanted to take my name, number, or time of call. I was told to call back the next day, did, and he was unavailable.
Wonderful selection, clean store and exceptionally friendly staff. Went in looking to get a key copied, and was helped by a very friendly gentleman who even followed up when he spotted me later to ensure I found what I needed. I will definitely be back!
Oh my gosh this Ace is amazing! You have no idea you’re walking into the primo of all Ace’s by looking at the storefront. It’s huge! The store was clean, the vast variety and selection of products…all very organized, not to mention that all of the employees were so kind and welcoming. The most awesome Ace experience I’ve had:!
Hands down, my favorite store as a homeowner. Staff is helpful, friendly and frequently knowledgeable. Combine it with the best inventory imaginable at a "neighborhood" hardware store ... And you definitely have a winner!
Employees were helpful and very friendly. The store was neat and clean. They had the items I was looking for. It was a very good experience.
I purchased a new Weber gas grill this past weekend. The person that helped me was very knowledgeable and helped me with my decision. Ace is assembling, delivering the new grill and taking away my old grill at no cost. I'm very happy with the way they helped me. I'll post again after I get the grill this Thursday.
Great selection of almost everything! Decor, tools, home repair & much more! Great value. Great employee assistance. Small store feel yet big box selection.
I have shopef at Elliots Ace for 50 years and I have never been disappointed with the products they Handel or the service or knowledge they provide. There staff is very helpful.
Always helpful and knowledgeable. So many things to see. Found the items we needed after looking at 3 other places. Thanks Elliott's
I ALWAYS have a good experience at this store. Their customer service is outstanding.
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