Reviews
We really enjoyed our two nights we stayed there. The bed was very comfortable. The room was very clean. Enjoyed having a TV in both rooms. The breakfast was very good. Especially enjoyed the made to order omelet bar and make your own waffle. We felt very safe in the hotel. I would definitely stay there again.Hotel highlightsGreat view, Quiet
The kind and understanding staff especially Rachel stand out as the reason for this review. The location is perfect for business, the rooms are spacious, and breakfast is a perk. The staff behind the check-in desk and text messages and service are what make this place truly special. Thank you for a surprisingly great stay!Rooms: 5/5
Very nice space. Great location. Rooms are spacious. Omelets are great. Rest of breakfast is okay for example there's just one type/flavor of yogurt. Happy hour food is basic.Rooms: 4/5
We had a terrible experience with this hotel. We had two rooms reserved for the George Strait concert. When we booked the room we confirmed that this hotel does have adjoining rooms and that we could be accommodated if we call in advance. So, we booked for a VERY EXPENSIVE stay. We called this hotel about 7 times prior to our stay, at progressively closer dates. We got a different answer each time about the possibility of getting adjoining rooms but were assured that they would do everything they could to accommodate. Upon our arrival we waited in a line for about 40 minutes at the desk only to discover that they didn't have any rooms ready. This was still the case at 5pm. We asked to use the pool while we waited we had 3 children under 5 with us and they refused until I appealed to the manager who said that of course we could let our kids use the pool. We were also kicked out of the dining area the only place for us and our three children to sit because they were going to be serving a happy hour which they were not welcome at. Finally, one room became available which they were willing to check us in to after another 30 minute wait in line at the desk but our other reserved room was still not available. They also would not give us a refund for the room that they didn't have available. We had to call our credit card company and dispute the charge for a room that was NEVER provided because the front desk refused to address the reservation. The staff at the front desk was rude, dismissive, and incredibly lacking in a type of "hospitality training." I could not believe that this was a Hilton Hotel. Shameful!
Had a need for a last-minute hotel for three nights, pet friendly, not overly expensive, and in Downtown Denver. This worked out great. Is it the Ritz? No, but it serves its purpose well. I'm not usually one to stay at any sort of chain hotel and actively avoid them for the most part but was happy with the experience. The rooms were a little dated, but large, clean and comfortable. The staff was very nice and helpful. Great location. Breakfast was actually really good, hot, fresh and free, can't complain there. Reasonable pet fee $75 flat, unlike other places where it can be up to $75/night. The only downside is the $52/night valet parking as the only option for secured parking, but it's downtown so it was kind of expected. Overall not a bad stay at all and good value for the money.
This is for the hotel itself and not the staff. The staff were excellent and attentive. Several gripes, why give the option to upgrade if you're not going to honor said upgrade? Additionally, the room I booked was not what I was given, we had a lovely view of the parking lot we had to pay to use that alone is a 1 star but on me for not doing proper research so I guess silver lining is I was able to watch my vehicle. The elevators are an absolute fiasco and the room, particularly the bathroom was in horrible condition. The light worked sometimes, the shower knob barely worked and the mildew and rust adorning the surfaces that were in turn horribly globed over with white paint didn't help. I have always stayed at Embassy Suites when I travel with my family but this is the first time we have ever been so thoroughly taken aback. For the price that is charged it's unreasonable to have rooms in that state. We will not be staying at this location again. Thank you to the staff that made this stay manageable, you all were excellent.
When we first walked into the room it seemed pleasant but unfortunately the bathrooms were not pleasant inside the shower there was mold mildew on the wall and the tile in the shower had a yellow stain on it. The beds were not the most comfortable especially considering one of the guests has a broken back, he had a very hard time sleeping well but i can’t expect Hotels to have very expensive beds so I understand that! Service was good except for some reason room service left a plate that was clearly ready to be taken and had leftover food on it. The complimentary breakfast and happy hour was amazing! One of the main reasons we stay here is because of the omelette freshly made in front of you! Unfortunately the amazing omelette cook Porfirio is leaving that is going to be a game changer for us deciding if we are coming back in the future.
The location of this hotel is ideal for most events and food in the downtown area. It’s an easy walk to Ball Arena or the Convention Center. The rooms were decent and service was good for the most part. Porfirio, the omelet guy, was amazing! He made the most delicious omelets I’ve ever had, I literally couldn’t stop eating them. Overall, this place gets the job done if you’re here for an event in Downtown Denver.
Do not stay in a room by the elevators. You hear them all night long. Had to change rooms and second room still could hear the elevator. Stay as far away from them as possible. Sounds like a plane going over room every 3 mins. Hotel accommodation were nice and location was great. Rooms could use some updates. Place is over priced.
