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Enterprise Rent-A-Car

  1. Colonial Heights
  2. Colonial Heights Car Rental

Reviews, get directions and information for Enterprise Rent-A-Car

Enterprise Rent-A-Car

Description

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.



"Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Colonial Heights. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories."
Address: 455 Charles H Dimmock Hwy, Colonial Heights 23834
Phone: (804) 520-5241
State: VA
City: Colonial Heights
Street Number: 455 Charles H Dimmock Hwy
Zip Code: 23834
categories: car rental


Opening Hours

Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: 09:00 - 12:00


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Reviews
I had a reservation to pick up a full size SUV. I thought there was going to be a problem with picking it up. Received a call from Jess. She was very helpful in explaining all my details about my rental vehicle and told me it would be ready as promised. Went to Enterprise rental in Colonial Heights. I was greeted by a young lady that was very nice. I forgot to ask her for her name. Alexander waited on me. He was very nice and took time to explain to me details about the SUV. He took the time to adjust the seats in the vehicle. You could not ask for better customer service than that. This is a good and caring team of young people all working together to make your visit pleasant. I thank you so much for making all of my visits enjoyable. Thank you Jess and Alexander. If you are looking for a Great rental place for your next rental car. Go to Enterprise in Colonial Heights Va and tell them DJ sent you.
My enterprise experience was the best, very friendly and exceptional customer service. I rented an SUV to drive to Miami for a family vacation and it had everything we needed for a long road trip. It even gave us the option to pay a flat fee, to where we didn't have to bring the vehicle back on a full tank of gas like we got it, we could have brought it back on empty. It actually wasn't that bad on gas either, considering the drive and the vehicle.
I love renting my cars from Enterprise. The cars are very clean. The staff is Great at both locations I rent from. Enterprise in Chester and the one in Colonial Heights. If you want to rent a car with a good company stop by either one, you will not be sorry. I have recently rented from the Colonial Heights location and spoke to the assistant manager. She is a Great person to work with. Stop by and rent a car and tell them DJ sent you.
Great experience at the Colonial Heighrs location. Nikki was one of the best reps I've ever dealt with. She was professional & seemed to really enjoy her job.
They did not even deserve a star for the hand they dealt me. I reserved their minivan online Thursday evening online to be picked on Saturday morning. 30 minutes before I go and pick up the minivan, they called to inform me that the car was not available. Needless to say I was furious since I booked a non-refundable hotel rooms for a family trip and the assistant manager was lying about somebody trying to contact me on Friday about it. Even though I called enterprise call center to report the issue and they assured me that someone higher up will be reaching out within the hour to resolve my issue, nobody did. They do not know the meaning of customer service and I will definitely not be using their service again.
I have to say I've had good experiences with Enterprise for years. Bria, at the Colonial Heights, Va. Location however, has extended herself above and beyond when we were in desperate need. She took care of us and did so at the last possible minute. I'm not suggesting to get there at the last minute but she was awesome and didn't have to be with good attitude as well. We will always recommend Enterprise to everyone.
The rental of the car, use of the car, and return a week later went without a hitch. That experience was great. Afterwards we have had a an issue with an extra payment being held on our card. After a couple of weeks the issue is still not handled but in time, I'm hoping it will be. Thanks to enterprise for having an employee like Kendal in Colonial Heights. She has been the rose in the garden that has helped us have some hope this will be settled in time.
The beginning of my experience at Enterprise was truly disappointing. The manager of the Colonial Heights branch would greatly benefit from improving the training of her employees in terms of customer service. It was disheartening to witness her sitting in her office with the door wide open, casting disapproving glances at customers as they arrived. However, amidst this unpleasant atmosphere, there was one shining light: Jada. She was the only person at the Colonial Heights location who displayed genuine happiness and a willingness to assist customers. Regrettably, I did not have the privilege of interacting with her. The employee who handled my paperwork failed to introduce himself and immediately jumped into the rental process, leaving me feeling like just another transaction. As we proceeded to inspect the car before departure, I noticed several issues that were not documented and got confirmation from another branch of that later. The exterior of the vehicle exhibited a dime-sized crack in the windshield, as well as multiple scratches on both the driver's side and passenger's side doors. Inside the vehicle, the ceiling bore numerous stains, and the driver's side floorboard showed signs of worn-out carpeting. Unfortunately, the worst part was yet to come. Upon opening the car door, an unmistakable smell of marijuana permeated the air. I promptly brought this matter to the employee's attention, and he even verified the presence of the odor himself, acknowledging the problem. However, he dismissed my concerns about the marijuana smell, even though the rental agreement explicitly prohibits smoking in the vehicle. Considering this violation, I expected him or the branch manager to offer an alternative vehicle, but no such offer was extended. It is disheartening to think that they would overlook such a blatant violation of their own policies, especially when my child would also be riding in the car. To compound the issue, the keys ended up locked in the ignition on two separate occasions throughout the day. I rented the car to ensure my safety and peace of mind, not to be plagued by multiple malfunctions. Fortunately, I was able to get in touch with Jack, the exceptional manager at the Chester location. From the moment I spoke to Jack, I felt genuinely valued as a customer. He promptly offered to exchange the car at the Chester location to provide me with a sense of safety and comfort. Jack's communication was consistently thorough and punctual, which further enhanced my confidence in him. His professionalism and dedication warrant both a raise and a promotion! Aware of the potential one-way fee if I returned the car to the Chester location, I weighed my options. Feeling undervalued at the Colonial Heights branch, I decided to take a chance and return the vehicle to the Chester location. The staff at Jack's location, including Jack himself, exhibited exceptional manners and genuinely cared about their customers' well-being. I will never conduct business at the Colonial Heights location again, but Jack and his team at the Chester location have earned my trust and future patronage!
I rented a suv yesterday from the colonial heights branch and I just wanted to say how great of customer service I received from Bria and Daniella. It was blazing hot and humid yesterday and the 2 of them were super busy. They were very friendly and courteous with trying to help everyone who was waiting and I just want to thank them for the phenomenal customer service they provided. Don't see this often with a lot of businesses these days and despite the fact that it was just the 2 of them and they were extremely busy, they were very polite and friendly. I turned the vehicle in today and was greeted by Bria once again and Antwaun closed out my rental expeditiously and was very friendly and courteous. Thank you all so much!
Nice vehicle however it had white stuff splattered on seats which I cleaned off. Change oil light came on constantly which bothered me due to me having to take an 3 hour drive so even though I had a rental I tried not to drive it as I would MY car.
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