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Hertz

  1. Colonial Heights
  2. Colonial Heights Car Rental

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Hertz
"Welcome to Hertz Car Rental - Colonial Heights - Charles Dimmock HLE. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more.Bienvenido a Hertz Alquiler De Coches - Colonial Heights - Charles Dimmock HLE. Selecciona esta localización para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehículos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches eléctricos EV, furgonetas, camiones y muchos más."
Address: 456 Charles Dimmock Parkway, Colonial Heights 23834
Phone: (804) 526-5310
State: VA
City: Colonial Heights
Street Number: 456 Charles Dimmock Parkway
Zip Code: 23834
categories: car rental


Opening Hours

Monday: 07:30 - 18:00
Tuesday: 07:30 - 18:00
Wednesday: 07:30 - 18:00
Thursday: 07:30 - 18:00
Friday: 07:30 - 18:00
Saturday: 09:00 - 12:00


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Reviews
This location is the absolute worst. They never have any vehicles. I have booked a reservation there on three separate occasions and I have received a phone call the DAY OF my reservation, 2-3 hours before scheduled pick up time letting me know they do not have any vehicles. This continues to cause a huge inconvenience with no resolution. All reservations have been made at least 4 days in advance and still no heads up until a couple of hours before. Do not waste your time, book a reservation elsewhere!
I asked for a truck was not given one went at location reservation was paid in advance on Thursday before that Tuesday to pick up. Was called 15 minutes before 8 am to be told that their were no trucks available sat in office for almost 1 hour before contract was official asked for the Chrysler Van was told NO! In placement because of "No truck was available" While sitting in office over heard the employee tell another customer that trucks were available at that location. I was told I'd have to go back home and wait half the day for one to be brought to the office and that i would have to go to Richmond to pick it up. I felt as if that employee was trying to take my money that I already paid for a reservation. I also had a witness that can prove I was racially profiled because of this instance. Returned late because I was given a Chevy Equinox that I had to make 4 trips and only had 24 hours to do that which when I returned I was very tired. Car was very lightly dirty because of the location I was helping to move items had grass and a whole lot of it. I went to return only to be told one price was $400 than that same cleaning fee another employee told me it was $200. I am super disappointed and dissatisfied about how I was treated as a AAA customer too this is wrong to the core. I hope Hertz Corp can fix this issue in the near future because I was solely upset about how I was treated as if I felt like I wasn't a person at all. The tone of voice the employee I'm referring to was not very nice at all. I called Hertz Corp and reported this issue as well as an ongoing investigation is open because of this matter.
After being over charged from the Midlothian location I tried to call serval times and never could get anyone to answer from their reviews, that sounds like most people’s experience. The day I picked up my rental there was a lady named Keondra that normally didn’t work at that location but was helping them out that day. She was so nice, thorough, and super professional. I remembered she said she worked at this location colonial heights so I tried calling them about it. I spoke with Pam and was able to talk to Keondra as well. They worked together to get the charges removed and everything straightened out. So thankful for their customer service!
A gas charged was place on the rental by mistake. When I notice the charge on my account call the location was told I was approve to have it remove and the money place back on my card. Been over a month and still waiting. So decide to call customer service to be told it was not in the system so had redo the process for my money to put back on my account. Don’t think it was an accident now and don’t think it was going to be put back on my account if I didn’t do my due diligence. Do not believe anything this location states they are just trying to get you off the phone and out there hair. I will be talking to a supervisor on this location to have investigated.
Pam was awesome!!! I was a little nervous reading the reviews, but I couldn't have had a more smooth service. She was friendly, informative, patient, and couldn't be more professional. She introduced me to some of her staff who were also very nice and serviceable. I left feeling like part of the crew. Kudos to the entire staff for a job well done! Thank you!!
I reserved rentAl on day of pick up no car available. Was told come back 2 days later. On day I returned was given chevy malibu. Next day check engine light on had to waste time at pep boys to get it checked. Next week transmission goes out. I returned car picked up too small kia forte. On july 17 2023 I returned rental was threatened to get charged cleaning fee For very little dirt from my shoe on carpet Missing floor mats. And had do report for pee existing damage not caused by me. Was told there be no charges cause I purchased insurance. Did not get deposit refunded and trying yo placed addititional Fraudulent Charges on my credit card. For day I returned car before open for business.
Hertz Rent-A-Car in Colonial Heights go and see Keondra. She is the best customer service representative that I’ve ever worked with concerning car rentals. She got me into a nice car. It was fast and efficient service and she worked with me until I got my car back from the shop. It was over a week and a half and each time I called to extend service she was very understanding and patient with me. She explained to me all the charges, and was very thorough. Keondra is the best and if you want the best, please go see her at Hertz rental car, Colonial Heights
Keondra & Pam was very nice and pleasant. The car was very smooth, never knew it was on at all. Had a Camry Hybrid. Just wish my Satellite was working but other than that I had a really good experience
How about me now having to take a hertz vehicle to firestone to get work done. I had to sit there from 7am to 401pm before I was informed that the reason for the delay is because the part is too high. They told me the part will be here Tuesday. Tuesday the part no where in sight. Tuesday evening the part is delayed. Nevermind I missed my nephew funeral. Now they tell me the part is in California and it's going to take two more days to get the part. THIS IS A RENTAL CAR. Why do we have to take the cars to be serviced. I now have to be without a vehicle for a week and what does hertz have to say, it's going to take 2 weeks to replace the car but we still have to charge you a full week rental fee. what does lyft have to say, talk to hertz. what does Tracy say get a lawyer. To all my lyft and uber drivers run from the rentals and if you have too choose the second option.
Worst location. Made a reservation online and they called me 2 minutes before my reservation start time to tell me they have literally zero cars. How is that possible?!?? Never again renting with hertz! Lost a customer for life.
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