EvergreenHealth Urgent Care - Redmond

My dad came here for an eye infection, in and out. He had a great experience. I think there are busy times and wait times and having some patience is needed. Now for my experience as a patient, I came in because I tripped and fell and was experiencing knee pain. I spent more time with the MA explaining my issue than I did with the PA. The PA did no physical examination of my knee. They did request X-rays, and I was taken to get them done. Waited 20 minutes and the receptionist for the X-ray team saw I was waiting and said there was no request for me. I went back to the urgent care reception and told them I was going to pass on the X-ray and just get them when I go to the ortho referral that was provided. Just to note- I then called to schedule ortho and wasn’t able to get scheduled for a few weeks. I was able to get in the next day with my regular hospital and ortho.

I have never had this kind of problem in my past hospital visiting in the US. I have been moved around from Wisconsin to California, DC, and even Tennessee. This is the first time doctors and nurses have treated patients to cheat to go to ER without them knowing it. And charge it. Below is the written notice I sent. On June 20th, I went to Evergreen Urgent care at Redmond for my minor pain on my right side lower abdominal area. The pain had been there for several days, so I wanted to confirm that is not a serious problem. I called physicians  to make an appointment, but the nurse told me to go to the urgent care just in case because the appointment was 3 weeks later. So I went to Urgent care and saw the doctor. The nurse checked my vital doctor, and I discussed the symptoms. She thought it was kidney stone after checking my urine sample. There was very little trace of blood.  I told the doctor the pain could be controlled by Advil, and she agreed that it is not a stage we should worry about. We could wait and see if symptoms get worse while taking the advil for a few days. But suddenly she suggested to check with Ultrasound just to make sure. I asked her it was necessary, she said it is better to check.  So I agreed.  I natually thought Ultra sound should be in urgent care, right? And then she told me Ultrasound is in another floor. Is that okay for me to go there. she did not mentioned it is in ER I thought she is asking me that it is okay for me to walk downstairs despite the pain. So I said it is okay.  I thought doctor is really considered.  And nurse took me to the downstairs using elevator . By the time we got to that floor, I saw the ER sign. I asked Nurse  " this is ER?" And Nurse said " Ultrasound is in there" She made sound like the Ultrasound facility is in that floor and we were there to use the facility. She took me inside the one of the ER exam room. At this point I was starting to feel not easy. And kept asking nurse about Am I there to use just for ultrasound ? Why am I inside the exam room? She said I needed to be there to use the Ultrasound. She just keep saying that.  And she checked my vital again.  So I told her I already had when I was upstairs. She said it is needed again.   And she told me to change into gown. I asked her is it  for  ultrasound and she said yes.  And  finally I felt something is wrong and told her I think it is not needed. Then She said I should talk to the doctor.  I asked her "Am I going to billed for ER " she said she does not know the billing. I should talk to the doctor. ??? So doctor came and  I explained the situation and told him it is not needed, he kept asking this and that, but I finally told him I do not need any treatment including ultrasound and he agreed and I changed back and left.  but he insist gave me prescription for light nausea I had that morning. It was not even bad one. But he kept saying gave me prescription. That is all. If I needed ER services , I would went to ER. If I really was in critical conditon, I can undertand Urgent care people  sent me to er. But that was none of the cases. From doctor to nurse from urgent care, ER  none of you clearly told me I was admitted to ER at first. Even during the process.  You only told me Ultrasound is in that floor,  have to change the clothes to use the Ultrasound,  wait till to talk to the doctor to clear things. I don't think this is the  right way to treat patients. I had used many urgent care and ER in my past, none of them had this kind of attitude to patients. This is clearly deceiving people, and  cheating.  A hospital is where you are treating patients,  not where you find a way to charge people. This is the email I sent to the supervisor in doctors's billing. they sent two bills, one facilty, and one from doctor? Whoever wants to use urgent care from Evergreen just be very careful. Updated on Sep 24th. After 6 of the calls,email, and the review. I got the response from patients relation , they finally sent me a letter said charge is waived now.

They were perfect, caring, professional, and honest in my case for both the urgent room and emergency care. I would recommend them and definitely come back if needed!

My lab results were not shared even after 1 month of blood sample drawn. I contacted via phone and messaged in my chart as well multiple times. Still the issue was not resolved and they were not able to provide even the timelines by when the issue gets resolved. Planning to get the tests done from other place again.

Showed up 10 minutes late just for a follow up and was told I had to reschedule. I drove all the way across town and missed some work time for this appointment. I even called and had a message sent to the provider, they told me 10 minutes should be fine. Well…….what a waist. They block off an automatic 30 minute window for an appointment and you sit and wait for that long before someone even sees you. So irritating. Everyone has a busy life schedule, have a little patience and customer service. I’ll never come back here to this particular clinic.

I fell last night and sprained my foot and toes. Short wait time. I was fitted with a walking boot. The Staff at the clinic are so nice and professional. Highly recommend this emergency clinic to anyone who clearly doesn’t have a life threatening emergency!

The service is extremely bad. After waiting for an hour in the lobby, they took us to the exam room and a medical assistant took the vital then she left and we we’re waiting in the room for another hour!!!

Service was great. But the Evergreen billing / coding department is a mess. In March, we took my 1 year old son in with a potential concussion. Staff was great, friendly and very helpful. CAT Scan + X-Ray both done on site and got results back quickly. Get the bill back and the X-Ray is fully covered but the CAT Scan is $750+. My insurance covers diagnostic testing 100% even before deductible. Apparently the CAT Scan machine is part of the Evergreen Emergency Room...not their urgent care. So it was billed as emergency room instead of Urgent Care. No heads up before the test. We came to urgent care specifically because the ER would be more expensive. Same company and same building but cheat us out of $750+ by coding it different. Call log: July 9 - called to appeal, will have an answer in 2 weeks. July 25 - still hasn't been reviewed August 18 - still under review September 6 - still under review November 10 - still under review got it escalated to management and told I would receive a call...no call December 20 - hasn't been reviewed but will have someone look at it in the next 24 hours December 21 - voicemail asking to call back. call back and get a different person that has to read all the notes again. I ask to speak to a decision maker on the review but says that is not an option. Let's me know that it is coded as ER and that it won't be reviewed again.

The entire staff provided excellent care and service today. The doctor and medical assistant were very professional, kind and knowledgeable. They handled my medical needs and gave me excellent care and information. I was also provided with a referral for follow up. Getting in was quick and easy. The front desk was friendly and efficient. The clinic was very clean and the staff seemed happy to be there.

Take my advice and travel the extra 10, 20, or 30 minutes to a better clinic. This location is extremely understaffed. Unfortunately, you won't know that until you're put into the exam room and wait for over an hour. No MD. I actually felt bad for the PA, she seemed overwhelmed by the poor staffing by Evergreen. Update: Evergreen reached out due to my review and stated they'd call me to learn more. They never called or left a message.