Some of the guests are permanent residents. On the morning I needed to check out I couldn’t find carts to carry my luggage. The carts were in the lobby and the wheels were off of one of them. Staff kept carts from us when we needed to check out. Every time I walked past the front desk no one was ever there. My room was dirty. I used Clorox wipes to mop the floors and the wipes came up black from the dirt. I ended up cleaning the room myself. I needed to extend my stay and they were not able to accommodate us.
I give this place high marks for price and it is a relatively nice place to stay in the market it is in. You can’t beat that it is a nice hotel and moderately priced. I hope their employees make a decent living. The staff is good — Syed is a dedicated consummate professional and manager Monique is an hard worker. They are well trained to be nice to their guests. It is sad that they advertise amenities that they are short on; however, I assume some guests have stolen kitchen utensils and they can’t afford to give pots and pans away. Some allegedly-thieving guest’s probably ruined the pots and pans lending program. The only problem is they advertise that they supply kitchen utensils but, it took me asking to use a toaster in their employee break room before they lent me a toaster. I appreciate the gesture Syed made because he cannot pull pots and pans out of thin air or retrieve past stolen merchandise. Hehehe. I read reviews and I see other people received pots and pans but, they had no pots and pans for me. As soon as I complained about no pots and pans to Jeremy on their customer relations line in Florida my tv went offline. Is this their way of retaliating against me because I called them out by complaining about not getting the utensils they dole out arbitrarily. Maybe they should stop advertising that they supply kitchen utensils. A loud fridge doesn’t bother me because the price point trumps everything. As a result, a loud fridge compressor is nothing. If they change their ads to say kitchen utensils supplied unless we have too much demand—that type of gesture would go a long way. I still give the overall place two thumbs up. And they recently changed the carpet in all of the common areas. The laundry room is a great perk and reasonably priced, to boot!
Stayed 9 nights and room wasn’t cleaned even once. AC air filters were nasty dirty. Tub faucet drips constantly. Strong urine smell at times in lobby.
Total dump to to the degenerates that Hochul moved there They can be seen often hanging out in the parking lot looking in cars .This establishment is running the Quality of Life in the areaRooms: 1/5
This was the most disgusting place I’ve ever stayed. Outside the front door it looked like someone had dumped an entire ashtray of cigarette butts. Carpet in the room was so gross I wouldn’t let my family take their socks off. Never would have stayed if we hadn’t had a long day and were too tired to find someplace else. Got up to,use the bathroom during the night and their were bigs crawling on the bathroom floor. DO NOT STAY HERE!!!! This place should be condemned.
