Geek Squad - Appleton

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"Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology."

Address: 2411 S Kensington Dr, Appleton (Wisconsin) 54915

Phone: (920) 738-4537

State: WI

City: Appleton

Street Number: 2411 S Kensington Dr

Zip Code: 54915

categories: computer repair service, electronics store

Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 10:00 - 20:00

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Reviews

I've never been a fan of geek squad. Even back when best buy was in the old store before they moved to where they are now... I would argue with them about computer tech and they would only get confused which proves best buy didn't hire the best. But since every kid plays video games, the geek squad is a little better now.  Yet... They don't like to do anything that isn't by the book. 5 months ago I had to do a warranty repair on my MSI gaming laptop, not cheap, when it came back 2 weeks later it wouldn't even turn on. I was NOT HAPPY. They wanted to send it back. I'm like uhhh no, your going to fix this now. I had to get a manger to assist me because geek squad wouldn't budge. The manager did a warranty return on my msi laptop after I agreed to buy best buy total tech coverage, then I was given $900 store credit towards a new laptop. The geek squad guy just rolled his eyes at me...  However after 2 months, that new $2600 ASUS ROG laptop, decided to have the pixels start dying on the screen.  Once again... The geek squad wanted to send it in for warranty repair and would take THREE WEEKS. I let him do his thing. I knew he wouldn't do anything else.  On my way out I requested to speak to the store or assistant manager. I told the manager, "hey just a few months ago you guys did a warranty repair on my laptop and broke it. You guys helped me replace the laptop but now that laptop, only 2 months old, is having to go get repaired. I don't really trust your geek squad after you broke my first laptop. Now I'm back in the same spot. What can you do to help me out? "  The store manager was EXTREMELY helpful. He got one of the computer section managers, explained the situation, and guess what they did? Another warranty return and I could get any laptop of equal value or cheaper. I picked out a new MSI STEALTH gaming laptop. They did the return stuff, I got some store credit.  The best buy staff is way more helpful than the geek squad. I've been saying that forever. I will NEVER trust a warranty repair since they broke my laptop claiming they fixed it.  It also might have helped that I said I was getting tired of these lemon laptops your selling me, I might need to go to Amazon and try my luck there.  THANK YOU FOR THE HELP STORE MANAGERS!  TO THE GEEK SQUAD - THANKS FOR BREAKING MY EXPENSIVE LAPTOP.

Wasn't happy at all with my Geek squad experience. I doubled my money I planned to spend and ended up having to get my computer running myself since they couldn't.

I've trusted the Geek Squad many years, but when I took my Samsung phone and tablet in, they told me they only work on Apple products. When did that happen? I feel dumped. The actual Geek Squad did check out my phone for viruses, very kindly.

I will not bother this place again.  I was a good customer at Best Buy for many years. I needed to get an appointment with Geek Squad and I was met with "We are not taking calls at this time" and then was given an 800 number. I had already called the 800 number and got no where with that! What terrible customer service!!!!!

I set up an appointment to have them look at my daughter's Samsung phone. She inadvertently deleted all her photos.  The person I talked to said they could do data recovery of deleted photos, and that they would see if there was anything to recover before charging me. I get to the location only to find out that they can't do any of that onsite, and that The Geek Squad isn't even Samsung service certified.  Apparently the answering service has been doing this a lot. My advice... Go into the store and ask a Geek Squad employee before setting up an appointment. It would have saved me an hour of my day.

We found the Geek Squad agent we worked with, Blaine, to be very knowledgeable, kind, helpful, and professional.   We would highly recommend the Geek Squad service at Best Buy.

Good food? Lol.... Geek Squad are great and really know their stuff.

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