Hôpital général de Montréal

Having visited twice, the care I received was mediocre and that’s generous. I noticed how BIPOC and women were often ignored or dismissed and untreated. I had a doctor who was receptive to feedback but given the size of the hospital, I understand they need to triage trauma. They were severely understaffed and so this is a systemic issue that needs to be addressed in addition to training on gender affirming care & biases towards BIPOC and 2SLGBTQ+. My favourite part was chatting with fellow people in the wait room. We had good chats about how we need to reform the healthcare system: people who GET things on the ground because decisions are being made by people disconnected from the front line reality. I look forward to a time when accessible and inclusive washrooms show ALL GENDERS are welcome.

The emergency room treat patient like they are garbage, I was sent in by ambulance for chest pain and difficulty breathing, wearing pj in the winter bare feet, the moment they heard that I cough as well, they put me in an isolation area next to the gate to wait for 3 hours without any monitor without a blanket, all the staff were chatting and joking, when I finally have strength to get up and ask for a blanket, the staff throw a blanket to me like I was a homeless person. I end up leaving and went for private care, worst hospital experience in my life!

Amazing help. I was seen and triage by a very helpful nurse who sent me though to Emergency. Then treated by an amazing nurse, Nick, and 3 great doctors. Even the orderly who took me for a cat scan was really kind. They diagnosed the problem, gave me a prescription which they tested then and there to make sure it was working, and had me out in 12 hours. I noticed they were also patient and helpful to the other patients, one of whom was quite temperamental. Wow. Many thanks to them all.

I had acute eye pain in the emergency room told me there is a patient before me and it passes quickly I waited 6 hours finally during my examination 3 doctors came to play the ophthalmology device to take the pressure from my eye. told me sorry the device does not work.

When you hear the doctor who just saw yr father, complain to the clerk of having yet another "level of stupidity" day, it makes you question his level of professionalism. If he has that opinion of an elderly man, does he actually want to help him or is he there to get rid of people the quicker the better just to get his paycheck? We went to Neurology yesterday had the rudest young girl clerk and a very condescending "specialist" saying we're dumb when he thought we couldn't hear. Is that a behavior we really need to endure again if we have to go back? Gives me the chills to think I'd have to get my dad back in that place.

This review goes out specifically to resident Dr. Yang I hope I understood her name correctly for being so sweet and informative. She listened to all my concerns and took the time to address my situation honestly. Thanks to her, I feel calm and reassured. I hope her supervisor reads this, and uses her as a model for other residents and staff. Dr. Yang, I wish you a lovely career!

Absolutely disgusting. Stayed very many days and no one ever came to clean the room or even empty the garbage. My previous stay was the same thing. Ontop of the bed bring broken and not being able to adjust anything… Not 1x did a PAB come bring me linens to change my bedding. Not 1x did they offer to help with a bed bath or changing of the gown. Avoid this hospital. Bedside manner needs to be teached as well as staff leaving medications laying around. Going in and out of rooms while there’s a VRE outbreak and not even gowning up. Just a terrible experience. Take the extra few minutes and go to the GLEN.

This is worst hospital i have ever gone . When we will ask them how much time will it take it they always say “we don’t know “ Like why are you here then, like for what. The patient in waiting area with serve pain gets better while waiting only.. please go to some other place rather than coming here.

when nurse marie france is working in emergency i am safe .i give her big rhumb of thanks .one bad time i had a blockage due to my illiostomy. the rn made me wait 24 with a blockage.the residence needed to sleep. i drank alot of water to force me to through up it worked after 20hr. i cleared the blockage.they kept the bed in a high position. so when i needed to use the comode i pushed to the foot of the nddebed.then decended down to the foor to use the cimode.climb

INHUMANE and unsympathetic staff in this hospital!!!!! Totally lacking empathy and kindness in security staff and one female nurse. I would have put in zero or negative stars if there was such an option. My 92 old mother in law was placed at a gurney at the entrance right under two brightly shining fluorescent lights from 9:00 pm to 8:00 am. She is immobile and need me to help to go to the bathroom every hour. My husband needs to be there to translate for her / that’s why we both need to be there. When at around 11:00 pm brought her to the bathroom, afterwards we tried to turn to her gurney. We were refused access back by the security guard. They had to check with the reception until the found that my mother in law’s gurney indeed is in that room that they allowed me to pass. That night, another gentleman on a gurney next to us needed help, I even offered to wheelchair him to the bathroom. We are being considerate to everyone in the emergency room.but we are human and need to sit down to rest a bit too. In the morning, the security guard said either one of us must leave. All night, ambulances with gurneys come in next to our bed, we had no space to sit. We have been up all night and have been moving our chair to allow other gurneys to pass by. The security guards are non-sympathetic and totally inhumane. My mother in law is incapacitated and need me to help her to go to the bathroom. My husband has to translate for my mother in law - so we both need to stay. The security insists that one of us must leave! I explained to the security guard but they refused to accept and insisted one of us must leave. Later the nurse came in and when we explained to her the situation, she was totally unsympathetic. There is no empathy or kindness in this hospital. She said she would help my mother in law if she needs help and there is no reason for my husband to be there. Well, I am very short and weak and won't be able to support the weight of my mother in law. And when I needed her help, she is nowhere to be found! I told both the security guard and the nurse that they might try to impose the rules, but empathy and kindness goes a long way. It’s amazing how you put a uniform on someone and now when they perceive they have “power” and how inhumane they can be towards the weak and sick. I am totally disgusted and appalled by the unkind, thoughtless and mean attitude towards patients and their family members. If I could give negative stars, I certainly would. I am still in the hospital. If the doctors came and they refuse to allow me to go back into my mother in law’s room, we would just pack our bags and leave. This is entirely infuriating!!!! The mindset of lower level staff reflect that of the higher administration level and the corporate culture. A little more empathy and kindness goes a long way!!! Can’t believe that is not a priority. This is our first experience and also a very negative experience. Also it is extremely dirty - bathroom floors are full of urine, paper on the floor everywhere and the bathroom wreaks of urine smell. Simply put - disgusting!! An end note - the doctors are very kind, accommodating and sympathetic as a redeeming grace. But the wait is supremely long.