Hardel Builders Center

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Address: 2321 Harrison Ave NW, Olympia (Washington) 98502

Phone: (360) 357-6353

State: WA

City: Olympia

Street Number: 2321 Harrison Ave NW

Zip Code: 98502-4542

categories: hardware store

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Reviews

Hardel is a wealth of DIY information.  They offer a variety of hard to find lumber species.  Plywood prices are great and there contractor sales go out of there way to give good service at a great price. Thanks Jason

Absolutely loved my experience today!! I had read reviews about poor customer service but I had an awesome experience! As I open the door I got a very warm welcome and replied to her the same way! I needed some hardwood plywood and they answered my questions I had and as I went to see the plywood myself the employee went above and beyond to show me different plywood types! After many undecided minutes he showed me a type that wasn't on my radar! Then he carried it and loaded it on top of my vehicle for me! The two ladies inside were very nice and showed me their amazing exotic hardwood section! I will definitely be making this my go to lumber store!!

Good store!  Excellent selection of beautiful and exotic hardwoods, and staff was able to answer all the questions that I had.  After watching their interaction with another customer, staff earned big points from me by maintaining a courteous, respectful demeanor.  Boy, I'm glad that I don't work with the public anymore!

My aunt came here to pick up lumber she pre paid for. After seeing the very low quality lumber being loaded into her truck, she questioned it, then paid extra for "higher quality". The wood was very poor quality and the yard guy loading it raised his voice to my elderly Aunt and then got in the face of her son and started yelling at him. Not quality lumber, not quality employees.

Hardwood prices pretty steep and they round up every dimension on every board, even when there are serious defects, wanes or deep checks. "Love it or leave it" pricing. Staff has ignored me on several occasions unless I approached them directly. No greetings, "Thank you's" or other indication that they want people in their store. Gotta go there if I don't want to drive to Crosscut. I guess they know that.

Good selection of hardwoods to choose from. However, I was overcharged by $15. Hardwoods are priced by BF. The piece i purchased was 1.3 BF but I was charged for  2 BF. I usually like this place but that's just not good customer service.

So, we needed some siding for our house shortly after we bought it. Everything at the box stores was way to expensive for our meager resources. Hardel hooked us up with some siding that was 2/3 the price of the box stores. Yes, it had some oops bits and needed to be primed on both sides, but we were going to do that anyway, so it worked out great. And yes, in the past there was an individual there that was less than charming, but over the past few years, I have found helpful, polite people there. I need some more siding now, so I intend to go back.

This is not a large store so they are limited to working man hours. I've been there 5 or 6 times and have found them helpful every time. If you love fine lumber this is really the only and best place to go as far as I know Olympia has no other. It's worth a trip just to look at all the beautiful wood.

My favorite Hardwood store. This place has the best selection in town. Check them out. They also have a friendly staff.

As a local small woodworking business I have visited this shop on numerous occasions and each time I come the prices are higher and the customer service is worse. Their was only one person in the store today as they had a couple of other employees out loading lumber on trucks, but this isn’t enough people to attend to more than one customer at a time in the store. And the employee in the store doesn’t seem to want to be there in the first place. I am disappointed to say I probably won’t be returning.

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Olympia hardware store

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