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Hertz

  1. Cambridge
  2. Lowell Car Rental

Reviews, get directions and information for Hertz

Hertz
"Welcome to Hertz Car Rental - Cambridge - Clifton Road Industrial Estate. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more."
Address: 24 Eliot Street, Cambridge (Massachusetts) 02138
Phone: (617) 338-1520
State: MA
City: Cambridge
Street Number: 24 Eliot Street
Zip Code: 02138
categories: car rental


Opening Hours

Monday: 07:30 - 16:00
Tuesday: 07:30 - 16:00
Wednesday: 07:30 - 16:00
Thursday: 07:30 - 16:00
Friday: 07:30 - 16:00
Saturday: 08:00 - 16:00
Sunday: 09:00 - 13:00

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Reviews
Rented a van from Cambridge B&Q here goes the list of why you shouldn't hire their handy vans spread across town. 1. Hired a Van for 1 hr at B&Q because it seems handy and I just needed to take some boards home 1 mile towards east Cambridge Marleigh. The Key was missing so I spent 10 minutes looking for it and another 5 calling support and they said that the van doesn't need keys, but you always have to come out and put the pin otherwise it's a pain, The mobile app did not work. There was no indication that the van didn't need keys. 2. The hired van had an empty fuel tank on the reserve, then I called the support and they said the previous person didn't fill it up, so I had to do it. Then I came home dropped my stuff and went to the closest petrol station which is BP, filled up with £30 and the fuel card didn't work, as apparently you can only fill it up at Shell. So I had to pay from my account. And they said they'd refund me. With this I lost 30 minutes of my hour just to get their stuff sorted... It seems I'm working for them within my hour slot. 3. After completing the service completely stressed to get it in in time, Customer Support said they'd refund me the Fuel, but also said they will no longer do this, and this got me thinking, as the closest Shell Petrol station in Cambridge at rush hour is at least 30 minutes away from B&Q down to west side of Cambridge. If I went there I'd loose the hour I booked, just to fill the tank for them and perhaps I'd get charged extra to deliver the van later than booking finishing time... Utter non-sense. Never again and please stay away until they change their processes/policies... Don't feel tempted to use their vans just because they are sitting there conveniently.
We rented a car from here and ended up having a few issues and were not fully informed or misinformed which resulted in some headaches Thankfully the employee there when we returned the vehicle was amazing and able to sort things out for us.
Poor location a long walk from the station. Even if you fill out everything online the process of pickup and drop of at Hertz is slow and uses old technology.
This was a shifty place and I should have gone with enterprise. From the moment I walked in I heard the man who was serving me arguing over the phone with a costumer. Had to pay a £220 fuel deposit which I didn’t get all of back, despite filling up right before taking the car back and their system of getting the customer to look over the damage on the car before hand is a joke. When I arrived back he said I had caused a scratch on the rim which I did not and was going to try to change me for it til I reminded him I had also got the optional extra insurance. They didn’t refund 70 pounds of my “ fuel deposit” DO NOT HIRE FROM HERTZ!
Website doesn't let me book a van and offers a number to call, automated message offers 100 options except the one I need and offers to chat to automated txt! Terrible customer service! They use to be a good company. Not any more.
Giving 1 as I cannot give 0. Do NOT rent a car here. Staff are incredibly rude, and I was charged £90 for what looks like wheel corrosion - no scratch, no dent, nothing that should qualify as damage or that I could possibly have done. The customer service around the damage was appalling - rude and uncooperative, and they insisted I pay or send the bailiffs and my credit rating would be affected. No investigation was done despite the salesperson admitting he was no damage expert and that the car would be reviewed by the damage expert. No visit to the car was made, and they could not provide proof of damage repair. I can only imagine they are going bankrupt and do not care about their clients and are cashing in as much as they can in the short term. Around the corner in Cambridge is Enterprise Car Hire, who I usually use - they are amazingly friendly and fair. The difference is incredible. Hertz Hurts - do not use them.
DO NOT RENT FROM THESE PEOPLE My experience May 2022 mirrors those of many others: this is a scam operation based upon spurious claims after returning the car of scratches and other damage -- an email after the rental included photos that do not show any such thing, and the info sheet I got at time of pickup showed the scratches were already present. Luckily when I reported the scam to my credit card company they said they would investigate and not hold me liable if Hertz tries to charge me after the fact. Hertz main office has not responded to my complaint, of course. The people at this establishment are rude beyond belief and incomprehensible as well. STAY AWAY FROM HERE.
Worst Hertz experience ever. Took the car out and 15 minutes down the carriage way we got a flat tire puncture from a shallow pothole. The spare tire in the boot was completely flat so we had to get AA Roadside assistance which Hertz charged us. The tires on the vehicle were all less than 3mils and the paper work detailed they were all at 5 mils plus. Additionally Hertz told us they did not have another car and we would have to drive this one to the authorized tyre shop to get a new tire at our expense of course. Upon return there was a small scuff on the windscreen which was noted on the checkout paperwork but yes,Hertz charged us. The guy at the return tried to tell me we picked the car up at another Hertz, could not give me a final bill. Stay far away from this shop, they will try and rob you blind.
Going with Hertz, hurts! I was charged £630 extra for small scratches that were recorded at the time of drop off. There was honestly no chance I was responsible for them all, if any. Their system of getting the untrained customer to check for damage on pick up then meticulously checking for damage on drop off severely lacks inter-rater reliability. Hertz of course knows this, happy to have these stealth charges, who cares which customer pays for the scratches?! This was the first car I hired. I was called in to swap halfway through the rental due to the vehicle being recalled. After being charged for the first car, I got the employee to help me with inspecting the 2nd for damage. He picked up 3 scratches that I'd missed, which proves my point. Of course, there's no understanding with customer service, they'd rather have unhappy customers that don't return for short term profit. Not a good business model. Don't go with these scammers. If you have no choice, spend 30 mins marking down each miniscule mark on the car, otherwise its approx £150 each. I have been renting cars several times a year for the last decade and have never experienced this.
Very helpful staff, sorted a replacement when my other Hertz rental broke down. As for being picky, after 5000 miles with a rental, having 2 3 inch dents in the wheels should not mean a claim, this was not a weekend rental. Might as well rent and not use at all.
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