Jacksonville Public Library West Branch

Nice children's area with different activities to keep kids busy/entertained. They had board games and coloring pages adults and children. There's even an area in the front of the library with two vending machines to grab snacks and sit down and eat before heading in to explore.

I love that my 15 year old school with learning difficulties can have such a great time doing activities. We love the staff and are very helpful. I love picking up a great book and getting lost in the seating area. My mind can relax as my son has fun. If I could go to the library everyday I would. Just finished two books and have two on hold. I can’t wait to pick them up

Beautiful library, nice selection, plenty of meeting rooms. However, we have had multiple instances where staff have gone out of their way to say something to my family and each time it came across as extremely rude and unnecessary. On one occasion my son was in the children's area looking at the train not touching, LOOKING and a staff member scolded him, blocked off the area, and said he was not allowed. If that's the attitude why even put it up, in a children's area! We have tried to create a love of reading in our young children and wanted to make the library an enjoyable experience for them but, unfortunately, these type of instances have happened multiple times at this location. The staff at this location act incredibly stuck up and have repeatedly made my family feel unwelcome. I could understand if my children were being unruly and out of hand but every time the staff has said something to us it has been for ridiculous things. For a long time we only went through the drive-thru instead and that worked out better. However, we recently tried to go inside again and had a similar experience. At this point, we'd rather not bother coming here.

Such welcoming and friendly service from the staff. They're so very helpful. This was my first visit and I had no idea where anything was located and they were quick to not just point in the right direction of what i was looking for but to actually walk me to the exact location and help me look. Amazing amazing amazing branch.

Awesome kids library. Beautiful carpentry, art space always set up. One entrance in and out of kids area. Lego table always set up. Very beautiful library to spend a day in.

I haven't been there for a while. I forgot how to log into my google account. The lady at the information desk was awesome in helping me. She really knows computers.

Workers are always nice. Always up for some chit chat while you're checking out. Never any long lines. I grew up with the Regency library. This one is so much cleaner & spacious.

My happy place! I have enjoyed going to this branch since it first opened. It is clean, quiet and well maintained.The staff is always friendly and helpful. Love it!

West Branch Library is a marvelous part of our area. The spacious building is well lit, clean, and has a robust collection of books, periodicals and media. The librarians are kind and helpful.

Always helpful assistance available and service with a smile