Jpmorgan Chase Bank, Natl Association

Worst branch I’ve ever had to use. If all you need is an ATM, they’re fine. However, if you make an appointment to meet with a Rep, they are never on time. If you come here, plan on standing around for a long time.

Can’t get anyone on the phone. “No one is available to help, please call back or call our 800 number” Why have a local line?

Lisa that one chick as soon as you walk in on the right . Made remarks about being tok lazy to wait on the phone for credit card support and said we had to wait 72hrs to wait for the credit card address change . when we went to the tellers with the British accent she changed my credit cards and my debit cards in a literal span of 2 minutes . Now I wouldn’t be upset if she just told us to do it on the phone, but to make remarks of us being lazy and not willing to wait for the call support I feel was uncalled for . Especially when we didn’t show up in any type of hostile manner and we apologized over 3x because we saw her speaking to someone . My father was a disabled vet and for him to be disrespected like that was absolutely pitiful .

Worst Branch I have ever been too. The only saving grace is the people. Customer services was a complete waste of my time this morning. "Private Client" Isn't private at all and it's a peninsula style desk right by one of the entrances. The private bankers have entire glass windows facing the rest of the customers and most of the computers didn't seem to have privacy screens. No roof on any of these offices. Went one Saturday and waited over 30 minutes before giving up because there was only 1 person and at least 5/6 people in front of us. Made an appointment but then still waited, was there 2 hours to be sent inaccurate cards. The bathroom is a single style stall with a messed up toilet paper dispenser. The building shouldn't be a bank. 2 stars for the people except customer service on the phone. Very dissatisfied with customer service, they said I had to get in touch with the branch. I tried calling 11 times because the number doesn't take voicemails. Finally got a hold of someone and she got me taken care of. With that being said, I do not want to return to this Branch if I can avoid it. Customer service is terrible and I'm tire of wasting my time. Notifications aren't regulated and they're clearly automated and cause confusion. Service providers aren't away of online access completely. The claim was I can link my accounts. Apparently not.

The Brenham branch rarely answer their direct phone line. I have lived in Brenham for 4 years. This has been my personal experience every time I try to get a hold of the Brenham Chase Branch.

They are not focused on the customers but what they are doing. I have sat inside this bank for over a hour and a half waiting on a manger to get done with interviews this is completely unacceptable

They have always provided whatever service we required with a friendly attitude! It is a small branch but hey, it’s Brenham! If you happen to go at a busy time, there could be a short wait...but that’s part of the small town life that we love :

Rather close down this branch if can’t keep up with the customer service, running understaff and frustratingly longest wait times is not a way of best customer service for the largest bank in the country

Terrible customer service. This branch is obviously poorly managed. They will not answer their phone. They allow the cue at the teller line to build build build but refuse to open a second window. If I was not so heavily involved with Chase in other geographies, I would be “out of there”. Choose anther bank that seems to value your business.

The absolute worst service I have ever experienced. The main teller at the front is always rude! And on two occasions I called before going up there and they lied and wasted my time. Will NEVER be going back!