Wells Fargo

My mother went to this location after the loss of my sister, her youngest child, to close my sister's account. A few weeks ago my mother met with a woman for about half an hour who said everything was taken care of... My mother just had to wait 30 days after the death and bring in the death certificate before they would let her get the money out of the account. She waited a few extra days just in case. She went in today and they would not give her the money out of my sister's account. All of a sudden, they wanted more information about my sister and refused to do anything unless my mother made an extra appointment for a different day because they didn't have enough employees to help her... My sister had no spouse or children. Wells Fargo has NO right to keep this money any longer. Legally in Texas, it belongs to the deceased parents NOW. Horrible customer service to someone who just lost a family member. Not only was this wrong and unprofessional, but insensitive, rude, and callous. I will absolutely never use this bank!

Very poor customer service. We had tried to call this branch to book an appointment, they wouldn’t answer their phones. So my husband made the appointment online. Their website must have been down bc even though it showed us it was booked, it wasn’t. We drove 30 min to this branch. When we arrived they told us to sit and wait. Finally someone comes over, she is rude off the bat. She then proceeds to automatically assume we didn’t book an appointment, when she checks and sees it’s not there she comes back and in shorter words says “that sucks” she didn’t offer a solution, she basically said you don’t have an appointment and we have another one at 11 so you can’t be seen or helped. Very poor customer service. Not sure what her name was but she needs some training on proper treatment and helping customers. Won’t return to this branch.

I received excellent customer service on 3 20 2019. I had an issue with my debit card and Angela who was at the next window called me over and said "Mr. Lang I can help you" and she did! Service is always good but this was exceptional !

Alondra, Laura and Latasha went over the top to assist us with our will. We haven’t had that kind of customer service in a very long time. Fantastic!!!

Sorry bank. All other bank lobbies in town are open. You have to make an appointment here. No local number. I need in my bank box. No luck. Can't even talk to anyone here. DON'T BANK HERE

LaTasha is amazing. I highly recommend her if you need anything. Thank you for a great experience at this Wells Fargo branch!

Disaster service, from director to employee

All of the employees have been very friendly

excellent customer service