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KeyBank

  1. Provo
  2. Provo Bank
  3. University City Bank

Reviews, get directions and information for KeyBank

KeyBank
"Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day."
Address: 207 N University Ave, Provo (Utah) 84601
Phone: (801) 377-1052
Email: moc.knabyek@retnecyek_5700tu
State: UT
City: Provo
Street Number: 207 N University Ave
Zip Code: 84601
categories: investing service, bank


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 18:00


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Reviews
I never thought I’d say this about a brick and mortar bank, but I LOVE Key Bank, and this branch is a huge reason for this. They are friendly, kind, and always effective and helpful. They call me by name and they know my goals. Special shout out to the amazing staff- Leslie, Bianca, and Claire!!
Not too happy with the bank right at this time that suspended my Mastercard again for possible fraud I'm going to so damn sick of not being able to make any purchases without these idiots trying to monitor everything I buy damn it leave me the hell alone
Been having a really hard time working out an issue with keybank. Tried to clarify the information that Charity manager of this place knew since it was different than what online customer service representatives would say they could access/see/know. In trying to clarify, she often didn't let me speak or ask questions without interrupting saying that online people had already given me my answer they hadn't. Instead of listening and answering my questions about the info that she knew that was different than what online people had told me, she got frustrated and hung up on me call didn't cut out, she very clearly said 'have a good day' *click*. I called back to finish the conversation. It was an issue I didn't necessarily expect them to solve but I did expect to be treated kindly.
I know it's only one person I worked with but Claire wasn't the friendliest and make a couple different passive aggressive comments. Ultimately, she pushed me back to the online contact for the 1 800 number I had originally worked with KJ Preston, now he is really bad at his job, don't work with him. Overall, Key Bank had by far the best rate for the HELOC I'm working on, but we're at 6 months and it still hasn't closed. it's been a PAINFUL process.
While I have loved banking with KeyBank, this branch has been an absolute nightmare to work with to get an auto loan due to lack of communication and misleading expectations. We started the process TWO AND A HALF MONTHS ago and are still being told that there are things that need to be “worked out”. While I understand a mishap or two, this is far beyond that. Claire and Charity, the bankers at this branch, have played a significant role in making this an absolutely miserable experience. Like I said, I have loved KeyBank, but I beg of you, save your sanity and choose another branch.
I went to Key Bank with my friend, whose account was cancelled by the bank due to inactivity. A travel company will not issue a refund except to the account that is now closed. Charity, the tell was extremely helpful and understanding and passed us along to the bank branch manager Jim. Jim spent over an hour of his own time to help my friend to achieve a refund. He really has no obligation to but he did it anyway. He spent over an hour on the phone with 6 or 7 different representatives from the insurance company to the travelocity representatives themselves. I was impressed that they would go so far to help a former client, even when they have no monetary incentive. They have my respect and obviously, this good review.
Key Bank can be a hassle when calling their foreign call centers but I've always had good luck in the branches, they will even admit the call center problems and tell you to call them at the local branch. Would be 5-star but for the call center issue. I did find, when I tried to close my accounts, they have a simple savings account with no fees even with a nearly zero balance so they kept me as a customer and I have been happy for that, good locations in SLC area.
I don’t usually leave reviews but I’m making an exception for the KeyBank Provo branch. I’ve never experienced such incompetent and rude service. The customer service I received from Charity was appalling. Claire the teller and Charity I believe she’s a customer service agent run the place more like a sorority than a bank. I’ll never do business with them again.
I love the branch here in Provo, UT! They all are so nice and know you by name! Quinn is the main teller that I've dealt with and he's awesome! He knows about things going on and has always answered any questions we've had!!! Keep it up Provo Branch!!!!!!
I'm not calling out any preticliculer Branch but Key Bank in general do not use them they are a rip off trust me they will steal your money with no explanation
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