Reviews
Always has a cute set of rescue cats and kittens. Pups too : Can always get what I need here!
I love Keystone Pet place because I take my dog to Jen to get groomed. He absolutely adores her and she always does a great job on him! Recently, he was diagnosed with some spinal issues and he still lets Jen groom him. I will only allow people I trust to care for him and I trust Jen!
Very unhappy with Keystone Pet Place. We were customers when they first opened their doors in the Shopping center in Mount Joy with Giant then they moved to the building by the Turkey Hill right down the street then a few years later to their current location. Unfortunately our loyalty isn’t wanted. My fur babies went to get pampered only for a groomer to claim our fur baby was aggressive Never was a problem until we had this “new” groomer, our fur baby was said to have had a split nail, from what we were told by the groomer. My husband said that explains why he didn’t want anyone touching his paw if his nail is split. The groomer said the other groomer stated that his behavior was out of the norm Never has he acted aggressive. it wasn’t until I called to schedule another appointment only to be told that one of our fur babies was welcome but the other one isn’t because of his aggressive behavior. The lady said it was noted in the chart that a male in the house stated he was acting aggressive at home!! NEVER was that said! What was said was “IF HE HAD A SPLIT NAIL NO WONDER HE DIDN’T LIKE ANYONE TOUCHING HIS PAW!! I contacted another groomer to take our fur babies and both of the fur babies have been to the new groomer with no problems or signs of aggression. Now fast forward from this situation to the Dog food. We feed our fur babies Instinct dog food. I was in and told by the lady at the counter that Keystone will no longer carry Instinct food because Instinct will no longer honor the buy 12 bags get the 13th bag free reward as of 4/30/23 and the fact that Instinct keeps raising prices making it less affordable. The lady suggested that I consider feeding our fur babies OC Raw and she recommended several other dry dog foods because OC Raw is raw food no dry. She did say she could still order Instinct for us. I left the store pretty bummed out worrying about what to do because of my “aggressive fur baby” having stomach issues and Instinct seems to be something he is able to tolerate and he likes. I know she stated she could order Instinct in but I decided it might be time to cut Keystone completely out & begin on searching elsewhere to purchase Instinct. I received a flyer in the mail from another pet store with a coupon for Instinct dog food I took to coupon to the pet store asked it the coupon is going to be accepted through 7/31/23 since I was informed that Instinct wasn’t going to honor any discounts or the buy 12 bags get 1 free. The employee at the pet store told me they haven’t heard anything and the coupons will be accepted and Instinct will in fact honor the buy 12 get the 13th bag free! I bought my 1st bag of Instinct from the local pet store and have 11 more to buy until I get my 13th bag free!! I’m beyond irritated with Keystone!
Update: can't give negative stars or i would.. this was the best place until today when the "owner" decided to show up and show how they're the boss of everything. She wanted to drag my dog back because he was scared, and despite coming every month and knowing my own dog, every other cutter allowing me to carry him back.. today she wanted to have an issue, then yell at an employee, then came to ring us up and we were told how rude we were and that we could go elsewhere... say no more, I'll take my 5 dogs somewhere else and not purchase your products or let you cut their nails. If I'm rude for not wanting her to drag my dog by his collar, then I'm the rudest. Idc if you own a pet store, that doesn't mean you have their best interests at heart or customer service... so I'll take my money elsewhere. Fast Service, good prices, quality products, dog and animal friendly, and most of all an amazing staff. One of the best places you can go to. Small or chain. Friendly and clean. My dog is scared to leave my side, when it comes to strangers. They've allowed me to accompany him while getting his nail clipped. It made me and my dog feel so much better.
Great selection, nice employees, but prices are a bit steep. The store itself is pet-friendly with a dog park/patch out front. I still like to support smaller businesses where I can. They have a nice selection of toys, clothes, harnesses and leashes, food, treats, and other animal equipment. They have a nice canine tooth gel that can be given orally without brushing, which is great for our nervous dog. They also have all kinds of locally sourced dog treats- biscuits, jerky and the like. There are some things I'd buy elsewhere because it's pricey but good quality like their $40 harnesses. But to each their own. Edited August 2023: five stars. The pet grooming services are excellent and fairly priced. Just call and ask about their availability and if the groomers are in that day, you can walk in, no appointment needed.
We take our dog here for nail trimming. They do a really good job, and we always pick him up a treat or toy as a reward. Well priced and great selection of items.
My doberman loves coming here to get his buffalo chew and get a bath and nails done, great people, very friendly.
Two times before today we walked in for a nail trim neither time were groomers there. Today we go in and they acted as if they didn't even want to do it. We told them our dog doesn't care for clippers only the grinder he's regularly done somewhere else so his nails are not out of control without even looking at him or his nails she immediately says we don't do just the grinder when the nails are too long again he gets done regularly we just happened to be in the area and figured we'd try them Never will will go there again they made us feel like they could care less for our business so we will gladly spend our money in another place
As always, a very helpful place. And they always take good care of my kitty, Brady!
Great place to shop for pet food and supplies. I take my dog there for grooming. Liz does a fabulous job grooming my big doodle! Very friendly and helpful sales people.
