Kroger Marketplace

This is a massive Kroger! They have a huge selection of products. The store was mostly clean as it was a very busy weekend. This store sells more than groceries as they have household items and clothing. They have a large seasonal section with holidays gifts and treats. Every section in this store is pretty big with lots to choose from. Employees had great customer service and we didn’t have to wait long to pay.

Unfortunately at this Kroger the meat department does not believe in customer service. Two other groups of customers and I both had to wait and then go have someone page prior to an employee showing up. I requested six brand new steaks cut due to the fact of the ones on the shelf being smaller and less appealing. I was told they are only allowed to put two per package at the current sale price. I even asked if I could just have a couple of package put together and I was still told that it can only be two steaks per package. I believe this is highly inaccurate. Tom Thumb employees have no issues with cutting new steaks for customers and fulfilling a customer's custom request.

Store was pretty busy and only 2 lanes open and both had people with full charts, so I did self check out. I was trying to get the deal on soda and must not have seen the fine print because I didn't get the deal when I checked my receipt. Now I have to go up there and wait in line again. This is why I like the little Kroger better. It also doesn't take 2 years to get out of the pool parking lot.

06/10/23 at around 8:45 zero registers open a line backed down the aisles for the “broken” self checkout machines, and one associate doing there absolute best to assist customers and help with failing self checkout machines. The lack of sufficient reliable management was very apparent during this situation, there was absolutely zero accountability by senior leadership at this store during this time. I’ve added a photo below of an associate playing on their phone in the parking lot while the one other employee inside struggles to keep the self checkouts alive ..

This Kroger used to be good and a decent place back in 2018-19. Over the past few months, I wonder how big the shoplifting and theft issue has risen and why! to the point that on my latest visit, I had to walk through turnstiles, a bazillion cameras recording my every movement, and people watching me like a hawk when shopping for.... GROCERIES! The worst of all is when they reduced the cashier checkout stations to add self checkouts for "ease" and reduced headcount, but now they spend so much more in headcount and tech to police customers who are otherwise not maliciously inclined. The self checkout now prompts an employee to come and verify every single time there is something the system thinks is "fishy" including loose produce. Self checkout took me 3x longer due to all of the approvals I needed from the employee to purchase my overpriced groceries. It has become a ridiculously demeaning experience for normal customers to shop here, so as a 7 year regular to this store I will never be returning again. Hope the management continues to add more policing and locks down all of the aisles yet to happen.

I recently visited Kroger and was impressed with the quality of their products. Everything from fresh produce to packaged goods was in great condition and looked like it had been well-cared for. The prices were also very reasonable for the quality of the items. I particularly appreciated the variety of options available, including many organic and natural products. The staff was helpful and friendly, making the overall shopping experience a enjoyable one. I highly recommend Kroger for anyone looking for good quality groceries at a reasonable price.

It's hard to believe that shoplifting is such an issue here that it required the installation of turnstiles and alarms to control traffic flow. Every other store around here manages shrink without overtly inconveniencing their customers and treating them all like thieves. Do better.

This Kroger has been our neighborhood market for a long time. They are usually stocked pretty well and the employees are friendly. Our only complaint about this location is that they have 6 handicapped parking spaces on the food entrance side of the store and two employees that have handicapped parking tags but are obviously very capable of moving and getting around, they're working there ! They constantly Park there 2 Mercedes Benz E class , ones white and ones black in the handicapped parking near the front entrance every time they're working, We know this because on occasion we have made a few trips too the market in the same day and their cars are there. These 2 individuals can obviously walk and have no issues getting around. How can they be so selfish as to occupy 2 handicapped spaces the entire length of their shifts. Why wouldn't they be decent, considerate people and park in regular parking or park in the handicapped spaces that are always vacant on the other entrance side, leaving these spaces for people who truly need them. Shame on them and Shame on Kroger for allowing this.

Always well-stocked and clean, I would give them a five star rating if I didn't have to ring up my own groceries.

Terrible management team. I ran into a situation where I purchased a gift card and accidentally left it at the register. As soon a I walked outside, I realized and turned around. I went back to the register and the monitoring cashier told me to go to customer service as she assumed it was taken. I went to customer service and the counter rep had to call the manager I did not catch his name, however he had a ponytail and glasses. He walks over with an unpleasant attitude as if I was disrupting his day— I tell him I had just purchased a 100 dollar gift card and left it behind and ask if he can cancel the charge or what I need to do to remedy the solution. He tells me he needs to view the camera to verify—goes to do so and comes back 15 minutes later to tell me that he did see me leave it behind but that there was nothing he could do… I asked if it was possible to cancel the purchase or give me any information on how I can fix the situation and he very rudely just said “I don’t know what to tell you…maybe dispute it with the bank..” so I had to leave the store and try to find a remedy on my own. I’m not sure how he is a manger when he can’t seem to manage a situation or provide guidance to a customer on resolution. I completely understand that it was my fault for leaving the card behind, absolutely take the blame knowing there might not be a positive outcome, however his disregard to help or provide compassion was really off putting for someone in the customer facing industry. I ended up disputing the charge and my bank connected with Kroger for insight and then denied the dispute..