Matthews Ford - Broken Arrow

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About

Welcome to Matthews Ford!

Description

Same Folks. Same Values. New Name. Previously known as Jim Norton Ford, Matthews Ford is your stop for new, used & pre-owned Ford vehicles for Broken Arrow, Tulsa, Owasso, Muskogee and Okmulgee.

"Matthews Ford is an 80+ employee family-owned dealership proudly serving the greater Broken Arrow community. Since 2011, under its owner James Matthews, Matthews Ford has worked to establish itself as a force for good in Broken Arrow, lending resources and time to our primary charity Neighbors of Broken Arrow, as well as sponsoring school events such as the Broken Arrow Teacher of The Year."

Address: 1101 W SW Expressway Dr, Broken Arrow (Oklahoma) 74012

Phone: (918) 251-3673

Website

Parking: Lot

State: OK

City: Broken Arrow

Street Number: 1101 W SW Expressway Dr

Zip Code: 74012

categories: automotive leasing service, automotive repair shop, car dealership

Opening Hours

Monday: 09:00 - 20:00
Tuesday: 09:00 - 20:00
Wednesday: 09:00 - 20:00
Thursday: 09:00 - 20:00
Friday: 09:00 - 20:00
Saturday: 09:00 - 19:00

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Reviews

Wonderful experience! Two vehicles purchased and financed with the Matthew’s team! 2016, 2023 Thankful for their flexibility, patience, ability to work with our budget, and professionalism. Don helped us match with our ideal vehicle and explained the process very well. Ryan situated the financing and warranty details in a stress-free environment. We had lots of questions, and still felt heard. Each of us had newly-established or no credit, and learned a lot about the buying process.  Warranty-unmatched options for used and new car warranties!!  My mom and I were each first-time car buyers.  Thank you Matthews family and team!!

Couldn’t be more happy with my bronco I purchased. It took a little longer than I liked to take ownership of my bronco, a little over a year and a half wait,  but the team at Matthews ford communicated with me during the process and kept me informed. Salesman, Tyler Steel, was awesome to deal with. Very friendly, straightforward guy.

Trent Hendricks from Matthews Ford in BA did a great job in helping me find the right car.  He went above and beyond most sell’s people and i would highly recommend him if you’re in the market for a vehicle.  He has a great personality and attitude and I enjoyed working with him.  This was my 3rd purchase from Matthews and was my best experience yet.     Thanks again Trent.

The absolute WORST Ford Service Department I have ever experienced!  I currently own 3 Ford vehicles and have been a loyal Ford owner for the past 30 years and NEVER got treated the way I have at Matthews Ford service department.  The manager wouldn't even take the time to talk to me the last time I had an issue.   I will be taking my vehicles to Bill Knight from now on as I have heard from several people that they are kind to their customers and work hard to keep their business.

I had an amazing experience at Matthew’s Ford from the minute I walked in the door. I’m in love with my new Ford Edge and am very happy with my purchase. Scott was so helpful and treated me great! Brian, the manager, was so kind and Ryan, in finance, was awesome!

My car was serviced on 9/28/23 and the tech didn't catch reservoir was cracked and 2 weeks later going to VA and car overheats 3xs in less than 5 miles. When I call, they want me to drive an overheated engine twice as far as I already have gone. Couldn't offer a courtesy shuttle or tow for a disabled veteran. Won't ever go they're our Ford again! FOUND ON ROAD DECEASED!

Need a more tentative and friendly service writer. Took the wife’s truck to be serviced. The service writer asked what I needed done. I said I need an oil change. The service writer asked if I wanted the tires rotated. I said no. We are going to be replacing the tires soon. After about 2-1/2 hours the service was done. As I’m looking at the charges. The service writer put down for a tire rotation and I was being charged for a tire rotation I didn’t not request. By this point the writer had already run my card. I asked did you charge me for a tire rotation? He said yes. I said I didn’t request the tires be rotated. He said oh. He said I’ll give a free oil change next time. I said no. Id like to be charged for what I requested. Which that seemed to irritate him that he had to refund me and charger my card again. Meanwhile, I was reading the technician notes of my service. The tech noted he did not rotate the tires because of wear and that the best tires were already on the front. The tech also noted we needed an air filter and a cabin air filter. Which the service writer never mentioned those items needed to be replaced, because he never read what the tech did. So do you think I asked him about getting those items replaced. Nope I paid and left. So if you go to this dealer for quick lane service make sure you look at what you are being charged for and what services the tech recommends. I’m sure if the wife would’ve taken the truck we would’ve been charged for the tire rotation and she would’ve never knew anything different. I own a Dodge and take it to Dodge for service. It is night and day of how their service department operates. I will be asking Dodge if they can service the wife’s Ford. Hope this helps anyone in the future.

My experience at Matthews Ford service dept. was excellent. The took care of everything on time and communicated with me well. I was able to take care of other responsibilities because they were very clear about what they were doing to my truck.

My wife and I have bought over 15 cars through the years. We just had one of the best car buying experiences, if not the best, thanks to Zachary Bergman. Everything done in what felt like 30 minutes. Everyone super friendly. Most of the work was done over the phone. There was no repeat work. Some places have you give info over the phone or fill out an application -- then when you show up you do it all over again. This time we showed up- everything was priced the way it was supposed to be - nothing snuck in that caused a reprint like some places. Paperwork was done so we saw Brandon and signed. Brandon did great too. There was no high pressure sale of warranty, gap, other stuff typical in finance. He offered and accepted our answer. Zach had incredible customer service. He let us relax while he made magic happen in the background. PERFECT!  Thank you for an excellent experience. We hope to see Zachary on the next car.

I made a 1 pm appointment for Matthew Ford “Quick Lane” for the Works package for my Ford vehicle I had purchased from them. I was told that I would have a 1 1/2 hour wait before they could get to me. I told them that I had made an appointment. They said that there were several cars in the queue ahead of me, and that it was a “first come-first serve” basis. I asked if these other cars had made appointments, and they said no. I raised a ruckus and the manager did get me in, but it still took 1 hour and 40 minutes for them to finish the service. Additionally, I am not even sure that they did all of that checklist for the “works package” as the usual checklist was not added to my invoice. To say that I was disappointed and dissatisfied is an understatement!

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