Mehl's Colonial Chapel/espanol

I had initially left a 3 star review after the initial viewing because of how hot the “AC” was and some miscommunication that was going on with the employees. The chapel was full and many of our guests were told the same thing when they brought up hot hot it was and they said the AC was all the way up. For the amount families pay an updated or stronger AC would be much appreciated and would help families be more comfortable. The day of the viewing were told we could have only water, no other drink or any food in the viewing chapel, which we abided by. About 5 hours into the viewing we started handing out the waters in the chapel and I had one employee with curly hair and glasses come up to me and say we couldn’t have any water at all and even though I tried to explain what we had been told I was cut off and said we weren’t allowed anything and it didn’t matter what we were told because that wasn’t what should’ve been told. So after that we abided by it and drank the waters over by the food. The next day the last family viewing opened at 8am and we got there at 8:25am and we were told by the same one that it was closed and I told her I was family not a friend and she said it was still closed and I said I needed to deliver some flowers and she said she could do it but I told her I preferred to give them to my family but I had to call some of my family over from inside the viewing while I was down by the door since she wasn’t letting me in at all. Then later I saw them letting others go in after us once we were in our cars waiting and we went back up and we were told it was closed. I said I saw people go in and she said it was closed and closed the door. Then for the departure to the mass she same woman came outside and said we were lined up wrong so we had to move to the front because we couldn’t follow behind even though the other time we had a viewing here inn the same chapel we could follow behind and the AC was still not fixed. Over 5 years ago. So we moved and once she went inside other people started lining up and they weren’t told anything so I got back in line but I initially lost my place along with my other family members. Genuinely I wouldn’t recommend this chapel because of so much miscommunication and misunderstanding going on during these I incredibly difficult times with our family. Most of the staff was incredibly sensitive and understanding and helpful. Especially the woman who seemed to be leading. Unfortunately the other lady with curly hair and glasses ruined our viewing.

My mom unexpectedly passed away October 2021 and I’m a only child and my dad is handicapped. So I had to take care of my moms service arrangements by myself and I didn’t know anything about what to do. First I made a appointment to speak to the director about arrangements and she tried to postpone the time. Second the director said the mortuary can pick up my moms belongings to make things easy for me while they pick her up at the coroners. For weeks I asked about my moms rings. One wedding ring on her finger & the other ring my dad gave my mom when I was born it was in a envelope. Both went missing. How can I ring that the coroner couldn’t pull off go missing. I spoke to the father who took care of my mom and he said that the checked and there was no rings on my mom. Even though I spoke to the coroner and in her report it was in complete detail. Moral of the story. Take your family members rings when they pass. People and desperate and will steal them. Lastly, I was tricked to buy a very expensive vault when that’s something you do at the cemetery. So unbeknownst to me I bought 2 vaults because of horrible communication. I’m born and raised in Watsonville I will make sure that all family & friends give them business to Ava Maria.

I am so thankful with the Mehl's chapel team, they did an excellent job on my dad's memorial service. We always feel comfortable with them and make this hard time more easy. The always showed respect for the family and were worry about our feelings and everything were very organized. Excellent customer service and clear communication.

Just wanted to thank Evan & Amanda for helping my wife get thru one of the toughest day's that she's had to deal with in the passing of her MOM. They answered all her questions & help her with the obituary & death certificate. They took so much stress off her I highly recommend Mehl's they made us fill like part of their family. Thanks again Brian & Michelle

Compassionate, caring, understanding, offered every accommodation that could make us more comfortable, not a "sales" entity, but a service staff and organization to assist us in making our way as we waded through unknown territory. Warned us of pitfalls even. I can't say enough good things about the service provided. Thanks to Evan for his guidance. Should be a 10 Star

My foster sister Cristal Ann Zamano had a viewing here and we were very unsatisfied when we showed up and she was in a hospital gown because her clothes no longer fit her. I FEEL THAT THEY SHOULD HAVE CALLED US FOR A NEW OUTFIT . hopefully by posting this review it won’t happen again to another family.

Amanda was so nice and understanding to my needs. And knows how hard other family members can be.... She was great and caring.. Thank you Amanda your one of a kind special.

I just want to say that all the staff in Mehls chapel staff where amazing and very professional ... they took very good care of all of my family members..from the beginning to the end there’s no more words to describe all I can say is thank you and also thank you all from the bottom of my heart .. from all the Rocha family members thanks a million God bless you all ... I recommend Mehls Colonial chapel to everyone... be safe everyone

They said no money no funeral I was going through I really hard time getting money for my love ones burial I cried when I heard her say no money no burial But then I saw someone that works 4 ave maria and told her what was happening she said 2 me go home will take of ur father they picked my dad's body from mehls and didn't charge me for that service they are very wonderful IAM for ever thank ful 2 ave maria ur the beSt

They did an excellent job during the hardest time of our lives. They even offered to help carry my grandmother's casket. They really went above and beyond!