Michaels Furniture

I bought a dining table 5 months ago and it's already peeling. I contacted the store and told me to send a txt with pictures and they will review it and call me back. After 2 weeks I called back the lady I spoke to reviewed and told me I didn't buy a warranty so they had to send it to the manufacture so they can review it. After 2 weeks more I called again and they said they can't fix it because it's the chemicals I'm using to clean it with. First of all new things should have a warranty and they didn't respect that, two it's been 5 months I bought it meaning the paint on the table is not a good quality to be peeling 3 months later!, and three they don't even know what products I use to clean my table with. I have bought a bedroom from another furniture store 5 years ago and it's still intact!, this table 3 months later is peeling??. The table is not a 200 dollar table it was like 1,100!. I was not asking for a new table all I wanted was for them to fix it and add a good quality paint to the table so it can last me. I don't put keys, wallets, or boxes on the table for the paint to be peeling.

I wouldn’t recommend this furniture store! No help rude customer services.High interest fees for poor quality wood furniture.

I bought furniture here in mid -August. The furniture I got is good enough for me with the price I paid. I got a living room set sofa / loveseat and a dinette set. Its faux leather and is good enough for me. I don't know much about the furniture but If you want to buy furniture, it's a good place to check out.

Poor Customer Service!!! Bought Sofas Today Cash!!..from store in HP Picked them up 20 min away. Only to bring home and Open to find out they gave me the wrong Color..and All they Said to Correct the Mistake. was that I would Have to Wait till Next Delivery Available..Fu....BS..This Place Sucks!!.Never Again!!

Not to be rude, but when I went with my mother to perchase a washing machine the lady assisting us kept starring at my husband not only that. She kept smiling at him and charged my mother 200$ for her own benefit and told us if we wanted to make a payment cash we could come in to their finance station and pay up front. No one ever told me I had to call synchrony bank to make a payment or “100$.” When I called synchrony bank because I had 2 weeks trying to pay to not ruin my credit they told me it was only 32$ a month, not “100$,” everything was confusing and customer service experience for us was unprofessional and poor.

All the material of the parts of the furniture its really bad quality. We bought a set of sofas that becomes bed and the wheels didn't last long to get mess up. They lasted about 5 months and are broken by now. The drawer that contains the sofa is made of compressed wood and is already ruined. The screws and nuts with which they assembled the sofa did not tighten them, they left them loose. The material of the tubular metal frame is the cheapest type because it bends easily. I do not recommend that you buy your furniture in this store so in the future you will not regret having it bought it.

They're asking way too much for their furniture they still think that everybody's collecting EDD

I was very disappointed in there customer service. I walked in on 10/23/21 morning to buy a matress for my home and I walked in the store and no one try to help me. So I asked a lady standing there, " I ask her where they have the matreses?" She just pointed her finger where they where. I went to see m, she wasn't there to help out. I was looking for a particular matress e.king , and I ask her if she had it. She said they dont carry it, but it was a special order. I said ok. She said her computer was down. I felt she was not trying to help out all the time. I felt discriminated. She probably thought I had no money. But I was tbere to spend $2000 or more. Her lost. Her name was Patty. I made my buisness some where else. Got my matress the same same day...

I had a very good experience here. The salesman was nice. The prices are good and the quality of the furniture is good as well. They really do try their best to get you approved for credit but if they are unable to get you approved, they offer other payment options as well. I definitely recommend anyone in search of furniture to stop by and see what they have. I'm sure you'll find something that you like. There are 3 floors and they sell appliances as well.

Worst experience I’ve ever had. These people only have good customer service with Hispanic people. I walk in, one of the salesperson approach me and my husband. She immediately tells me I need to apply to even see if I qualify for anything there because I was black in Huntington Park. I tell her I want to at least see the merchandise to see if there is anything to my liking that is worth applying for, she insists that I need to apply to see anything. She sits me down and “pretends” like she put my info in the computer and tells me “well you don’t qualify”. I have good credit and a good job but she just didn’t want me to do business there so she said anything to run me off. She didn’t provide alternatives, she was perfectly fine with how she treated me and didn’t care that business was walking out the door. Her supervisors were sitting right there watched the whole interaction and didn’t even bother to chime in to defuse the situation. I went to the location because I always receive text talking about the good deals they have with a $40 down payment which is false advertisement because they only offer that to HISPANICS. Such a shame that I even had this experience at this place. The experience was so bad that I will never go in that area ever again because of that experience I believe they don’t like black people over there period also considering that there are none in that area which is why the first black persons they saw, they ran off. Crazy smh.