My husband and I have been going to Dr Morris for well over a decade and very grateful for the services he has provided to our beloved pets. Dr. Morris and his staff are incredibly compassionate and take the time to explain any required procedure or illness our pets are experiencing. Highly recommend this veterinary hospital.
Best Vet I have been to! They truly care about the animals and they don't get you to do unnecessary tests etc. So happy with my switch! Wouldn't go anywhere else now. Great friendly staff as well!
Such a very kind man. My cat needed to be put down and instead of a very painful experience for me he was so gentle and kind to her which made all the difference. I have lived in several cities and have never met such a wonderful vet before. I wish you all happiness in your life dr morris
We started using Morris Vet Clinic in 2012 and, until this past week, I have been fairly pleased with my interactions, particularly with Dr. Morris himself or Dr. Matt. Last week, I took my 2-year old golden retriever in for his Lepto vaccine. Dr. Shand was on duty and, as soon as she entered the examination room, she asked why we were there. She commented that “she had a bad reaction to the Lepto shot last time so I am not going to give her the shot”. First of all, our dog, whose file she had in her hand, is a male. Secondly, the office had called me to make the appointment so does the left hand not know what the right hand is doing? Dr. Shand then proceeded with the annual wellness check, a requirement before any vaccine apparently. She used her stethoscope to check his heart, them looked quickly at his gums before giving him his needle. Total time spent=less than 1 minute. No checking of eyes or ears, no palpating of stomach, etc. When I am paying $85 + tax for a wellness checkup, I expect my dog to be properly checked. I have asked to have a note on our file that we DO NOT WANT Dr.. Shand to treat our animals. Very disappointing but I think she is in the wrong profession.Dr. Morris and the rest of his staff are wonderful and I have never had issues before. Dr. Shand is ruining his clinic’s reputation.
I want to specifically address our experience with Dr. Nancy Shand at the clinic today. For the last 4 days, my brother's 2 year old dog Odin, has not been himself. Overnight he began to progressively get worse. Lethargic, poor appetite, inability to control bowels. An appointment was made at the clinic for today at 3:30pm. At this time, Odin was responsive, drinking and out to pee on his own. Within the span of 1-2 hrs, Odin took a turn for the worst. He was, to emphasize the urgency, half dead. Laboured breathing, cool to touch, unable to move, breathing but unresponsive. Unable to make it to an emergency clinic as he was rapidly declining, we brought him to Morris Vet where we had to hammock-him in a blanket and into the office. As a health care professional, I understand the importance of thorough assessment and early intervention. Dr. Shand began her assessment by asking questions about what sort of things Odin could have ingested or possible exposures. After a lengthy, what felt more like an interrogation than an assessment, we were presented with a $500 deposit. It was determined at this time, that Odin was in the back under some warming blankets, waiting for the measly $500 deposit to be paid prior to starting any sort of treatment. This treatment plan outlined IV fluids, antibiotics, blood work and xrays. At this point, we had been at the clinic for approximately 30 minutes. In such a time of urgency, that 30 minutes could have been the difference between life and death. I then had to leave, drive 15 minutes across town and back another 30 to get payment prior to the start of treatment. We were told that we would receive an update around 4:00pm and provided a number to be reached at. Drove home, across town and was informed by my 10 year old!! that someone from the vet called and Odin had died. Unbeknownst to us at this time, my sister in law arrived at the clinic and it was mentioned that Dr. Shand had called the number and "spoke to some man who had no idea what she was talking about." That 'man' was my 10 year old son, not listed as any sort of contact on the file. So not only did we just find out our dog died, but I then had to console my 10 year old child. We went back to the clinic, to say our goodbyes. I confronted Dr. Shand about the delay in treatment to a dying dog and she mentioned it was standard practice. I have had animals my entire life and have NEVER had to put down a deposit prior to the start of treatment, especially in such an emergency situation. A family pet died today because of a measly $500. Instead of offering condolences or any sort of comfort, Dr. Shand began demonizing these responsible pet owners over not bringing him in sooner, despite the rapid decline an hour prior to vet visit hence the trip to the clinic in the first place and the previously booked appointment. This dog was neutered, up to date on shots and very well loved. In her defense,when questioned about why the need to wait prior to the start of treatment, Dr. Shand, word for word, asked if it would have made a difference. With her experience and clinical judgement, she should have honestly and openly invited our family in to say our goodbyes if she did not believe poor Odin was going to survive. Instead, she handed us a bill and even went as far as to suggest xrays, despite not believing he was to survive. This was now a charge for a service not deemed necessary. I was not rude, but firm and direct. Dr. Shand turned her back and walked out, with not so much of a 'sorry for your loss.' If more was done for Odin and less time spent trying to point fingers at people as to why he was there, he would be alive. Instead, he died alone at the very place we brought him for care. If you're reading this Dr. Shand, I hope it weights on your conscience. Today you made a mistake and our family is now mourning our beloved pet.
We are greatly indebted to Dr Morris and his team. We thought we were going to loose Trooper our 6yr old German Shepherd, he lost 24lbs and hardly ate, couldn't climb stairs, could barely stand, vomiting and bloody stool. After the x-ray, ultrasound and blood work, Dr Morris diagnosed his issues then prescribed meds and vitamin B12 shots. Troopers up walking, has energy and his appetite & stool are back to normal. He plays with his sister Pheonix again, they're not just one pets and Dr Morris recognized this! Great Vet and human being. God Bless
Dr.Shand needs to Apologize for how rudely she handled that situation. Absolutely disgusting them making you pay up front the whole story situation! I’m sorry for your loss prayers to you & your family. My heart ache’s from what happen to you and your family.
We’ve got lots of rescue pets. 3 dogs and 3 cats. Our youngest pup got fixed today and got at his incision shortly after getting home. Last second call for help, they answered and waited for us after hours to bring pup back for repairs! Thanks kindly.
Dr. Morris is one of a kind. Not only is he kind, caring and compassionate, he truly and sincerely cares about all his animal patients small and large. Very few vets treat so-called "pocket pets". My wife and I rescue Guinea Pigs, and Dr. Morris treats them as if they are the most important patients he's ever had, which is how he treats all his animal patients. I cannot give a higher recommendation, as he truly is one in a million. I also have to give equal credit to Samantha his receptionist and assistant. If I could give 10 stars I would!
Covid has changed everything! I had to wait outside while my dog was taken in for his examination and his vaccinations. Afterward, the vet came outside with him to report and discuss. Good thing the weather cooperated! The visit was very good, in spite of the conditions. The Morris clinic is a 5* clinic - one of the best I've been to through the years. I only hope I have no need to visit in the dead of winter!
