Movie Tavern-Willowbrook

Very cool posters and great seating. Amazing prices compared to studio movie grill. Unlimited free refills on popcorn and soft drinks brought straight to your seat the whole movie for the same price or less than other theaters makes it definitely worth it. This was the best theater to see star wars the last jedi at too. Look at the picture below!

Positives: Service is good and so were the movie prices. Decent sound and good picture. Full service bar. Negatives: It was eerily empty we did go to the 9:00 movie on a Sunday night and compared to other theaters today, you can tell that they are trying but the seats were not the best. This area of Houston has seen better days however the movie tavern is still a bright spot.

Service wasn't acceptable for the pricing. We asked 2 different staff members 3 times for refills and sauce but the movie was almost over when they finally brought it. The food was incredible however and the theatre was relatively clean. I have always loved movie tavern! I will admit this last experience was disappointing because of the service.

The food was awful and the place smelled horrible. Specially heading to the restroom. We order the platter that came with wings, sliders, and cheese fries. I can't believe they charge 17.50 for something so insignificant. We also ordered nachos, and by the time we got them the chips were extremely wet. They also added cilantro to it.. which we thought well this isn't a good combination. The waiter was super nice and understanding and took the nachos out of our account. But over all, not a good experience. We used to come once every 3 months, but the food quality is not the same anymore. Might not come back.

I've been coming to this place for 10+ years since I live in the area, but the customer service has gotten worse and worse each year. I finally decided to stop going to Movie Tavern based on my last visit. I ordered my drink and food at the same time, the food came out at a reasonable time; however, my drink never came, even after I reminded the server and other staff several times. Eventually I walked out to take to a manager, and finally got my drink after 1 hour. My sister ordered a desert halfway into the movie, the movie ended and the desert nor the bill ever came out. Again, went to ask for a manager, the server came out, and there were several other patrons waiting to complain. The service is terrible now, I can see this place going out of business in less than a year. 4/4 people that I talked to about their experience that day said they're not coming back. It was fun Movie Tavern, but you've let me down way too many times now.

Went to theater with family to see Frozen II. Got to the theater early to enjoy food before the movie. The theater was very dirty, even after they cleaned it. Theater appeared to be poorly maintained with seats worn out, tears in carpet, and an unclean odor throughout. Waited for 45 minutes for someone to come to take out order. When we asked, no one in the theater knew who was working our theater. No one appeared to want to work. There was only three families in the theater so not over worked. For the amount of money we paid for tickets and food, I would think someone could put some money into providing upgrades and maintenance so that there was comfort for the people coming to the theater. While waiting for someone to clean the theater, had one of the employees come talk to us while he was eating a brownie Sunday or some kind of dessert. Very unprofessional. Probably won’t return.

This theatre, not unexpectedly has made changes since it had originally opened. The changes however are not really for the best. When we went the theatre was dead, and I mean my son and I and one other couple. The girl at the ticket counter was nice. I paid about 18 or 19 dollars for my 5 year old and myself in tickets. We then of course wanted to eat there since that is the entire point. I got him a cheese pizza and a falafel sandwich for myself, with drinks it was 40.00. The food was terrible. I would never ever recommend eating here. His pizza was seconds from being burnt and so hard and thin you could shank someone with the crust. Little Caesars pizza is high class gourmet compared to this pizza. My sandwich was okay, it was cold and mainly lettuce and olives. When we watched our movie, there was not one staff member in there to check our food etc, and we were the only people there. I would come back to watch a movie without 100 other people but I would recommend eating anywhere before hand, even if it is literally the gas station. In our theatre a good number of the tables had crumbs and food residue as well which is confusing considering how dead it was.

Went here years ago and had a decent experience since then not so much. Went one night with family ordered food and drinks never got our food and then they show up with a ticket for $90. Said never go back then last Sunday thought we would try it again worst mistake ordered tickets online got there 1 hr early and went were girls at ticket booth told us to go. Then when time to get in theater we were told you will have to go get in some line which we had no ideal was for our movie since the staff told us to wait in other area. We could have been in line 1st one so entire family could sit together but then after this they wanted to spread the family around and have my children sit in random seats that were open. Needless to say not going to happen manager offered no solution so I told him refund the ticket then he did not want to refund the $7.00 fee for purchasing online. He did after some arguing. We are a family of 4 had $60 worth tickets and would have spend an additional $100 on the high priced food. Do not go big disappointment in the place, manager, and the employees. By the way if negative score was an option they would have gotten it. Jeff

Bar service was acceptable but other than that theater 1 had very uncomfortable seats, we turned on the lights on the table saying we were ready to order and it took 14 minutes to get a server to come to us. Our drinks were sent to wrong table so our server came to us and left 1 of them and then said they needed to bring us a replacement, it then took 30 minutes and talking to literally 3 different servers to get replacements, high sounds in the right speaker of the theater were busted so half the previews didn’t have sound and the movie sounded terrible our speakers at home sound better than this theater did, plus the low quality food was overpriced. We left the movie and asked for a refund because we had to be so focused on getting our order correct we missed the first 1/3 of the movie and could no longer enjoy it because of our frustration. I have never even considered leaving a movie before but this experience very easily warranted it. I have been to this theater before and don’t remember the service being this terrible but it was poor enough that we will not be returning to this theater. It was no 1 persons fault for the poor experience but the management here definitely needs to revamp their structure here. Strongly advise against.

Coming to this theater turned out to be a bad decision. This was the first and last visit for my wife and I. The food was mediocre at best and the prices were high. 17 dollars for a pound of wings. The service was slow and the staff had an apathetic attitude. We were never able to get a refill on drinks, even when there was maybe 8 people in the theater. I wish I could say that at least we enjoyed the movie, but the audio was not working properly. There was no sound coming from the right side speakers. Luckily, this whole experience happened on a day where the tickets were only 5 dollars. TLDR; Bad service, overpriced and mediocre food, bad sound system in the theater.