Mrs. Fields Cookies

Employee seemed bothered to assist us and they only had a minimal amount chocolate chip nibblers available. She complained about needing a break. Nibblers ok but expensive.

Such a bummer. The mini cookie cakes were so hard that it was tough to cut them into pieces and the frosting was hard as well, with the white tint it gets when it is days old. Both my husband and I have not felt well since trying them… they were entirely inedible. While it is appreciated that the woman working here was talking about how they had really turned the kiosk around and would make right anything a customer may be unhappy with, as I was purchasing my cookies, I should have taken that as a warning and left without anything. Don’t make the same mistake I did.

I personally work here, been here for about 6mo or so I always make sure our cookies are fresh! We now no one wants a hard cookie! If you happen to ever experience getting a hard cookie like this bring it to our attention we will be gladly to replace your item! We love our customers and want you to come back. Ll Crystal mgr Mrs. Fields.

The cookie cake was decent, with the exception of the yellow frosting which tasted weird. The two cookies macademia and caramel were both stale. Never been to a Mrs Fields that can't measure up to supermarket cookies until now.

I always Have a wonderful experience and greeted with respect and courtesy amazing customer service skills and the treats they sell are amazing and so are the "COOKIE CUPS". Thank you Crystale for your amazing customer service and patience you are a good hearted person... Everyone make sure to tip Crystale if she is working when you visit the store have a wonderful night3

I don't normally have any bad reviews and this is more of a warning post, but I also want to be honest on star ratings too. I brought my kids here to have a little snack to hold them over until we went to dinner. One got an ice cream had no interest in the cookies and one got a brownie. The gentleman working was very nice but he was an older man and moved pretty slow and asked multiple times what we wanted. I'm in no way meaning to knock that, just warning if you are in a hurry you may be waiting a bit. Unfortunately the food wasn't any good, literally. The brownie was hard as a rock and tasted stale and the ice cream.... tasted of spoiled milk! It wasn't mentioned until a few minutes after we got it when my child told me it was no longer wanted and tasted funny. I tried it and funny is not the word I would use! It was definitely spoiled and awful. As I said this is more of a warning review to just be sure to try what you buy before walking away because it may not be what you or the kids were expecting!

The woman who finally waited on me over charged me for everything and made excuses why she couldn’t give me a receipt. Said the “Big Boss” turned off the paper because it was being wasted. I tried telling her that I watched her charge me for more cookies then I ordered and where I paid with a credit card I should’ve received a receipt. I asked her to refund the order and do it again and give me a receipt and I was informed she couldn’t do that. She then said next time ask for one before My purchase is started. My question was if your receipt paper is shut off how would it work? She just stared at me. I used to go there all the time…. So sad I won’t be going back.

Purchased a slice of a cookie cake here, I walked around the corner tried breaking off a piece it was hard as a rock!!! I turned around went back and asked for a refund she said im on the phone with the owner and they said no! I said ok well then can you replace it with a soft cookie? The owner said no! I asked how you can run a business and not value customer service? So I called corporate office right in front of her and they are sending me a gift card and also having a talk with the owner over this establishment. Horrible customer service and horrible professionalism! Most of all horrible cookies.

Mrs. sniffles behind the counter doesn’t know how a cash register works. Tried to convince me a white chocolate macadamia nut cookie was $6 so she could pocket my $2 in change

I love Mrs.Fields cookies especially the frosted ones.