National Car Rental

Dropping this review to one star. My last four rentals: flat tire, broken windshield, awful stench that even made our garage stink, and extensive animal hair. I've waited over an hour for a car more than once, and they NEVER have what I book or want. If only there was some sort of reservation system that could track inventory and make reservations valid.... This company has really fallen in the past year or so. Even before the pandemic, they were getting less customer focused and more rigid. Plus, quality is falling, yet they remain one of the most expensive brands. I get dirty cars 100% of the time, and I've recently had 3 cars with cracked windshields. I've waited over an hour for a car the last 4 times I've rented, and employees just don't seem to care. Loyalty programs only make up for so much, it's time for a change.

Another great experience with National Car Rental this time at the Lafayette Louisiana airport. As is typical, National made the process very quick, easy and efficient. In no time at all I was in my vehicle and on my way and returning the vehicle was even faster and easier. Both Associates that I interacted with we're very friendly and accommodating. All of this is why National is my first choice for rental car needs.

Employees were friendly though they seemed understaffed. I had to wait in line for about 20 minutes when returning my car. I was not given a choice of cars. The car I was given smelled of cigarettes and the windshield wiper reservoir was empty. I had to stop and purchase fluid on my own dime. When I told the attendant upon return she was uninterested. Follow-up : Every time I reserve a care from this location there is a problem. Whether it is a damaged car or my car isn’t available. I ALWAYS have to wait 30 minutes to an hour to get my car. The staff is rude and have an “I don’t care attitude.” Today they are blaming the substandard service on the hurricane that occurred over a week ago. I live here! Arcadiana has hurricanes all the time and just keeps going. There is always an excuse as to way this location can’t do their job

The National rental car at Lafayette airport was the worst experience I have ever had renting a car. I waited 2 hours for my car along with 10 other people. We all had reservations in advance. Apparently there is only one person that cleans the cars while there were 5 employees standing behind the desk talking to each other while we all waited and waited and waited. I guarantee if they were paid on incentive rather than by the hour, they all would have been out there cleaning cars and getting people on their way.

I rented a vehicle for 1 day with National at the Lafayette airport and upon return I left a pair of new sneakers in the trunk. I immediately went back the next morning to inquire if the sneakers were found and experienced the worst customer service ever. All I wanted to know was if the sneakers were found. The agent said that due to COVID-19 they discard everything left in the vehicle. I asked her if the vehicle was re-rented or being cleaned and she refused to assist me and said she did not know where the vehicle was. I wish National would be considerate of my things as I was considerate of their vehicle.

The ladies at the National Car Rental place at the Lafayette airport continue to treat me as a valued customer and always provide excellent service. I would highly recommend using National car rental at Lafayette airport any day. I rent cars from them all the time and they always provide me with the best car available and they're always very professional and courteous. I cannot say enough good things about these ladies.

The employees at this location are great each time I visit. The only downside is the amount of available cars. you pretty much have to take what you can get, regardless of your selection. but the employees do their best to fulfill your needs. Corporate should really revaluate their placement of additional vehicles for this location.

I am a loyal customer of National. Never ad major issues but this last times I felt completely unappreaciated. I rented a compact SUV and they ended up giving me a mini Van. I went back to see if it was a misunderstanding and the only response I got back was "that is the only thing available today". So then why did I had the option to select someting else?? I didn't like the mini van at all, too big and too bulky for me so I returned the next day.

Worst National location in the US! Today I had to wait in line 50 minutes just to have them tell me it may be another hour wait for a car. I had a reservation - doesn’t matter. I have the highest status you can have with their frequent rental program - they don’t care. They are blaming Covid and the hurricane, but no other rental company at the airport has this problem. No lines at Hertz or Avis. Their customers got cars and are gone, but National and Enterprise customers are waiting hours. This is the third time this has happened to me at this location. DO NOT RENT FROM HERE. Book Hertz or Avis instead. Management here is terrible. They do not plan ahead to have cars for their reservations, and do not have sufficient staff to handle their business. Update: Per National's response below, I sent them all my info. I received essentially a form response back saying they would have management from the local office contact me. Never heard from anyone again. I stand by my review above.

I always rent from National when I need a car. The service is always great and all of the reps at the Lafayette location are courteous and extremely knowledgeable about any issues or questions that arise. I also really like the fact that the prices are good and I'm able to earn free rental days so quickly. I highly recommend National for all of your rental car needs! ab