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Reviews, get directions and information for National Car Rental

National Car Rental

Description

National Car Rental - Bypass the Counter at the Airport. Find low car rental rates for business and airport car rentals. Join Emerald Club, our frequent renter program to save time and money.



"Get last minute deals on car rental rates for business and vacation travel at Naperville with National Car Rental - Bypass the Counter at the airport with the Emerald Club."
Address: 1095 E Ogden Ave, Naperville 60563
Phone: (888) 826-6890
State: IL
City: Naperville
Street Number: 1095 E Ogden Ave
Zip Code: 60563
categories: car rental



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Reviews
Alex was awesome! I left my phone in one of their cars and when I called to see if it was still there Alex found the phone as well as my I-Pass and held them for someone to pick up to return them to me. The rental experience from this location was extraordinary. I was very pleased with this experience, well better than the airport locations I generally use.
Incredible service. Alex and his team were very attentive and empathetic. I also got the cleanest car ever in Chicago. Probably the only non smoker rental left in all of the Chicagoland area. Even though they aren’t the closest location to my home, I will rent from here again.
Worst customer service, unprofessional staff! I would love to give negative ratings for this location. The national website showed that the vehicles are available but when I reserve the vehicle, I got a call from this location that no vehicles were available and cancelled my reservation. I did the reservation for next day and the same happened. The website showed the SUV’s weren’t available but the sedans were available. Curby, as a manager, it’s your responsibility that the website should reflect the right inventory. Guess you should do a better job in reaching out to your tech support to update the same! It’s a shame for national for not giving its customers a proper service. Very disappointed with your services, Mr. Curby Manager!
This is by far and away the worst car rental experience I’ve ever had. We have booked this car weeks ago. Knowing full well that there is a shortage going on post covid and making sure that we had our car reserved so that we were ready to go. We show up- no car, no idea when there would be a car- and the attitude on the employee was out of this world. He started to tell us that because my husbands reservation was booked with points that it was harder to get him a car. He books cars regularly for work. So from being a loyal patron to your brand he doesn’t get any loyalty in return? His ‘it’s not my problem’ attitude was getting him into multiple arguments throughout the day, As more and more patrons showed up to get their cars that weren’t there. They were unapologetic and unwilling to help us navigate this change in plans. As we were waiting we saw someone get the last car in the lot and were informed that his reservation was from the day before and finally just getting fulfilled. We had our 3 month old baby with us so we were unable to wait the ‘what May be a day or so’ wait time and we left. We will be no longer using national and never visiting this location ever again.
Great customer service They make sure your needs are taking care of
I would 1st like to give much respect to ALEX MARKOVICH, branch manager for the way he helped me in a situation that was handled but not quit til he took things in his hands. My sister was down to last result and ALEX made things happen. May 2022, now I am sending shots out to the whole staff at National Prise in Napeville, illinois Ogden Ave they are all respectful and quick on the ins and outs, I don't rent from any other company but here even though I have to drive a ways it is worth it. Keep up the great work team
Worst and most furiating experience with this rental company. I had a rental reservation and I called to say that I was going to pick up the car late since I was called in to work for an emergency at the hoapital. The employee I spoke with on the phone stated it was fine and the car will be there. When I go to pick up the car, not only did they give my car I had reserved but did not have any other option for me. I had to delay my trip due to this issue, and rented from another company since neither Tim the manager or the employee did nothing to help me with the situation they had put me in. I would avoid this rental company.
Smoothest car rental to date! Mini Van was ready, clean, and perfect for our needs. Vehicle was well equipped and had no issues with it at all. Location was convenient, and staff was friendly and quick. Check in and check out took just minutes.
Quick rental pickup, but I also have Emerald isle and a reservation. Good thing I don't pay mileage, because they were incorrectly recording mileage. I took pictures before I left the parking lot, and again when I drop the vehicle as it was after hours. Never picked up a vehicle with full gas, but returned with the same level wasn't a problem. Renting at off airport location saved a lot, but hours are limited. Good selection of vehicles when I went to pick up.
I am Emerald member and like getting rentals from National...staff at this location is friendly but issues with phone service. When I call, it rings at the adjacent building at Enterprise...then you have to ask to be transferred but half of the time the call falls off, or you are put on indefinite hold.
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