Reviews
Ocean Canyon Styx River has ruined our experience that we are unfortunately being told we are unable to cancel. The staff was incredibly rude for a simple mistake that was made with equally as bad customer service. I am an assistant manager at a campground in AL and definitely understand the importance of good customer service and good attitudes when handling our guests. It’s very unfortunate we’ve wasted so much money on this because we will not be returning. It is not all inclusive. Please do yourself a favor and save your time and money it’s a scam and there are way too many better places to camp out there.
Went to a presentation and accepted the 25 free nights. When I called to make our first reservation, the reservationist, Nazola, was incredibly rude. She would not connect me with another rep or a supervisor, and continued to argue and raise her voice at me. When I called the Texas number to try and get some help, I was literally connected back to the miserable woman who had been so rude to me to begin with. Update: I was contacted by the supervisor Sheree sp, who was very kind and offered to make my reservation. Maybe she can give the other girl some pointers.
The customer service over the phone is lacking. There was no-one available and had to leave messages 2 days in a row. when I did get a call back the message left on my phone was less than 7 seconds so I couldn't understand what they were saying or the number to call them back at. Called the main number and was hung up on. recalled and finally got a person that would speak to me. She didn't sound like she wanted to, but at least she took down my reservation. Once at the park the people there are always great.
Being a part of Ocean Canyon has been a great experience! I love coming to Tres Rios RV Resort, Ocean Canyon's North Texas location One of their premiere facilities in my opinion. The mature oak trees along the river create a beautiful setting! Many of the spots are shaded and my dog loves that! I especially appreciate the staff at Ocean Canyon Parks; They always go above and beyond to make sure our needs are met. They have free donuts every Friday, daily bike rides. My kids LOVE when we go to an Ocean Canyon park! Lots of friends and fun activities! I would recommend a stay at this park to anyone! This strand of RV resorts really puts the emphasis on family and friends with a lot of different activities. Adults and kid's alike will enjoy the beautiful scenery, adult and kid crafts, card games, dominoes, swimming, hikes, bird watching, fishing, potlucks, Church service! I especially enjoy the "date nights" they put on! Every Thursday, us park "regulars" get together for a date night at a local restaurant! I have made many new friends from my stays with Ocean Canyon and can't wait to make more!
I'm an employee at Ocean Canyon PropertiesMountain Lakes Resort located on the banks of the beautiful Lake Guntersville, and Tennessee River. As an employee, it feels more like I'm on a daily vacation at place that's surrounded with beauty and something fun for all ages daily.
Don't buy this ridiculously priced membership. Buy Thousand Trails instead. It's definitely cheaper and you have hundreds of parks to choose from all over the country. Ocean Canyon doesn't even have a dozen properties and they aren't worth the money. We met a sales person at Tres Rios, She drew pictures of all the things we wanted in an RV park and then looked around bored like she was on autopilot when she described them. She said there were absolutely no permanent spots or structures permitted. That was a total lie. She said there were definitive time limits to your stays. But ... for additional fees that can change. After talking with a few of the others who have memberships with OCP there are indeed a number of permanent RVers at their parks. We talked to some of the others who are like us and many of them were disappointed at the lies they were told. Our sales person promised us things the park didn't even offer. I was told she was fired for this and then a few months later I see her driving around on a golf cart showing people around. One afternoon we get a call asking us if we want to elevate our membership. Meaning pay thousands more than we already have. I absolutely have no desire to give this pyramid timeshare scheme any more money. It's thousands of dollars to join and then a annual maintenance fee of $600. I can go to Thousand Trails and pay $800 annually with their Encore properties included and stay for the same amount of time. AND I can have over 200+ campgrounds to choose from instead of just a mere handful. Now they've been bought out and you can't use those properties unless you spend MORE money in the pyramid timeshare scheme they have. THOUSAND TRAILS IS DEFINITELY BETTER and cheaper hands down.
Bought a new camper and was given the opportunity to sign up for a year of free camping and visit the Branson Ridge Resort campground. My salesman was Ronnie. Very nice and informative. No pressure to buy in whatsoever. Recommend for somebody looking for extended stay camping in Branson, MO. Ocean Canyon’s other campgrounds looked very nice as well. Ronnie respected my time and it is definitely worth checking in to.
I'm not a member of the OCP, but I have been staying out here at the Texoma Shores Resort. This is a very nice and relaxing and peaceful place to stay. I have been here for awhile and John Michelle who runs this place are AMAZING!!! They are always so friendly and helpful. The park stays well maintained, it always looks nice an mowed. The restrooms and showers are always clean. I'll stay as long as long as they let me. I really like this place and I try to tell everyone I Kno about it. Thanks
We have been at Texoma Shores Resort for about 3 months and absolutely love it here and plan on staying as long as they'll have us . John and Michelle were very helpful before arriving and continue to do so. They are always busy trying to better the park. There is just no words to describe how much we love it here and " the kids". They are being adopted as our own . Great place
DO NOT BUY THIS 'timeshare' garbage. They bait & lie during salespitch saying you can cancel anytime. But then when you go to cancel later on for what ever reason they inform you to read your contract fine print that there is never a cancellation. No cancellations allowed or they threaten to sue you. I don't even own my RV anymore and am stuck with them.
